Term
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Definition
| the process of creating a work environment in which ppl can perform to the best of their abilities |
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Term
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Definition
| the result of an annual or biannual process in which a manager evaluates an employee's performance relative to the requirements of the job and uses the info to show where there are areas of improvement and why. |
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Term
| focal performance appraisal |
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Definition
| an appraisal system on which all of an organization's employees are reviewed at the same time of year rather than on the anniversaries of their individual hire dates |
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Term
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Definition
| the extent to which the standards capture the entire range of an employee's responsibilities |
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Definition
| factors outside of an employee's control that can influence his or her performance. |
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Term
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Definition
| a process that ensures managers are applying the same standards to all employees with performance appraisals |
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Term
| error of central tendency |
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Definition
| a performance rating error in which all employees are rated about average |
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Term
| leniency or strictness errors |
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Definition
| a performance rating error in which the appraiser tends to give employee either unusually high or unusually low ratings |
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Term
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Definition
| raters are required to place a certain percentage of employees into various performance categories |
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Term
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Definition
| a performance rating error in which the appraisal is based largely on the employee's most recent behavior rather than on behavior throughout the appraisal period. |
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Term
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Definition
| an employees evaluation is biased either upward or downward because of a comparison with a previously evaluated employee |
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Term
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Definition
| a performance rating error in which the rater inflates the evaluation of an employee because of a mutual personal connection |
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Term
| graphic rating scale method |
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Definition
| trait approach to performance whereby each employee is rated according to a scale of characteristics |
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Term
| mixed standard scale method |
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Definition
| trait approach to performance appraisal similar to other scale methods but based on comparison with a standard using better than, equal to or worse than |
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Term
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Definition
| a trait approach to performance appraisal that requires the rater to choose from statements designed to distinguish between successful and unsuccessful performance |
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Term
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Definition
| trait approach that requires the rater to compose a statement describing employee behavior |
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Term
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Definition
| an unusual event that denotes superior or inferior employee performance in some part of the job |
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Term
| BARS(behaviorally anchored rating scale) |
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Definition
| a behavioral approach to performance appraisal that consists of a series of vertical scales, one for each important dimension of job performance |
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Term
| BOS(behavior observation scale) |
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Definition
| a behavior approach to performance appraisal that measures the frequency of observed behavior |
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Term
| MBO(management by objectives) |
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Definition
| a philosophy of management that rates performance on the basis of employee achievement of goals set by mutual agreements of employee and manager |
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Term
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Definition
| 4 related categories: this takes into account financial, customers, processes, and learning |
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