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Chapter 8
Final Exam Study Guide
13
Management
Undergraduate 2
04/28/2010

Additional Management Flashcards

 


 

Cards

Term
Feedback
Definition

Objective information about performance

 

1. Instructional - clarifies roles or teaches new behavior

2. Motivational - serves as a reward

Term
Sources of Feedback
Definition
Others, task, yourself
Term
Behavioral Outcomes of Feedback
Definition
direction, effort, resistance, persistance
Term
Upward feedback
Definition
employees evaluate their boss
Term
Why feedback often fails
Definition

- used to punish

- seen as irrelevant

- provided too late

- relates matters out of their control

- waste of time

- too complex or difficult

Term
Distribution Criteria
Definition

- Performance: results (tangible)

- Performance: actions/behaviors

-Nonperformance considerations

Term
Thorndike's Law of Effect
Definition
Behavior with favorable consequences tends to be repeated
Term
Respondent Behavior
Definition
Skinner's term for unlearned stimulus-response reflexes
Term
Operant Behavior
Definition
Skinner's term for learned, consequence-shaped behavior
Term
Positive Reinforcement
Definition
Making behavior occur more often by contingently presenting something positive
Term
Negative Reinforcement
Definition
Making behavior occur more often by contingently withdrawing something negative
Term
Extinction
Definition
Making behavior occur less often by ignoring or not reinforcing it
Term
Shaping
Definition
Reinforcing closer and closer approximations to a target behavior
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