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Chapter 8-10
Exam # 2
37
Business
Undergraduate 1
10/22/2009

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Term
Top MGMT
Definition
Managers who devote more of their time to developing long range plans for their organization ( They make decision such as wether to introduce new product purchase other codes and enter new geographical markets)
Term
Middle MGMT
Definition
Second tire of the MGMT hierarchy include (general managers, plan, division and branch )
Term
MGMT
Definition
process of achieving organizational objectives through people and other resources
Term
Conceptual Skills
Definition
ability to see the big picture by acquiring analyzing interpreting info
Term
Planning
Definition
process of anticipation future events
Term
Directing
Definition
guiding and motivating employees to accomplish goals
Term
Vision
Definition
Perception of Market place needs (Method an organization can use)
Term
Tactic Planning
Definition
Implanting activities specified by strategic plans
Term
Operational Planning
Definition
Planning that creates the detailed standards
Term
Strategic planning
Definition
process of determining the primary objectives of an organizations
Term
Mission Statement
Definition
explanations of the companies goals
Term
SWOT analysis
Definition
Organize approach to assessing a companies internal strengths, weaknesses, ops, and threats
Term
Empowerment
Definition
giving employees power
Term
Free rein leadership
Definition
leaves most decisions to subordinates
Term
Corporate Culture
Definition
organization system of principal beliefs and values
Term
MGMT Development Program
Definition
train design to improve the skills of potential executives
Term
Performance Appraisal
Definition
evaluation of employee's job performance
Term
360 degree performance review
Definition
process that gathers feedback from a review panel of 8-12 ppl including coworkers supervisors, team members, subordinates, and customers
Term
Wage
Definition
Compensation based on hourly pay rate or amount of output produced
Term
401K Plan
Definition
retirement saving plans can make pretax contribution to retirement accounts
Term
Flexible benefit plan or cafeteria plan
Definition
a system offered to employes with a range of options of choosing different medical insurance, dental and vision plans
Term
Compressed WKSHT
Definition
Scheduling option that allows employees to work the regular number of weekly hours in fewer then the typical 5 days
Term
Maslow's Hiearchy of needs
Definition
theory of motivation ppl have 5 levels of need esteem, self actualization, safety, social, psychological
Term
Esteem Needs
Definition
a need from maslows in which ppl need recognition and appreciation from others
Term
Goal
Definition
target objective that someone tries to accomplish
Term
Theory Y
Definition
Assumes a typical person likes work and learns under proper condition
Term
Sharing Info and decision making
Definition
two ways which companies empower employees
Term
Team
Definition
Group of employees who are committed to a common purpose
Term
Work Teams
Definition
permanent group of employees with skills that perform day to day work
Term
Cross functional team
Definition
members from different functions, such production and marketing
Term
Team Cohesiveness
Definition
members attracted to team and what to remain apart of it
Term
Norm
Definition
informal standard of conduct shared by team members that guide their behavior
Term
Affective Conflict
Definition
emotional reactions that occur when disagreements become personal rather then professional
Term
Oral Communication
Definition
Communication transmitted through speech
Term
Informal Communication
Definition
Communication transmitted outside formal channels without regard for the organization hierarchy of authority
Term
Non Verbal Communication
Definition
Communication transmitted thorough actions and behaviors rather then words
Term
Personal Space
Definition
physical distance between people
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