Term
|
Definition
| Knowledge that is easily communicated and available to everyone |
|
|
Term
|
Definition
| Knowledge that employees can only learn through experience |
|
|
Term
|
Definition
| When a positive outcomes follows a desired behavior |
|
|
Term
|
Definition
| An unwanted outcome is removed following a desired behavior |
|
|
Term
|
Definition
| When an unwanted outcome follows an unwanted behavior |
|
|
Term
|
Definition
| The removal of a positive outcome following an unwanted behavior |
|
|
Term
|
Definition
| Theory that argues that people in organizations learn by observing others |
|
|
Term
|
Definition
| When employees observe the actions of others, learn from what they observe, and then repeat the observed behavior |
|
|
Term
|
Definition
| A systematic effort by organizations to facilitate the learning of job-related knowledge and behavior |
|
|
Term
|
Definition
| Groups of employees who learn from one another through collaboration over an extended period of time |
|
|
Term
|
Definition
| A predisposition or attitude that drives whether a person has a learning or performance orientation toward tasks |
|
|
Term
|
Definition
| Decisions that are somewhat automatic because the decision maker's knowledge allows him or her to recognize the situation and the course of action to be taken |
|
|
Term
|
Definition
| An emotional judgment based on quick unconscious, gut feelings |
|
|
Term
|
Definition
| Decisions made by employees when a problem is new, complex, or not recognized |
|
|
Term
| Rational Decision Making Model |
|
Definition
| A step-by-step approach to making decisions that is designed to maximize outcomes by examining all available alternatives |
|
|
Term
|
Definition
| The notion that people do not have the ability or resources to process all available information and alternatives when making a decision |
|
|
Term
|
Definition
| When a decision maker chooses the first acceptable alternative considered |
|
|
Term
|
Definition
| The tendency for people to see their environment only as it affects them as it is consistent with their expectations |
|
|
Term
|
Definition
| A theory that people identify themselves based on the various groups to which they belong and judge others based on the groups they associate with |
|
|
Term
|
Definition
| Simple and efficient rules of thumb that allow one to make decisions more easily |
|
|
Term
|
Definition
| The tendency for people to base their judgments on information that is easier to recall |
|
|
Term
| Fundamental Attribution Error |
|
Definition
| The tendency for people to judge others behaviors as being due to internal factors such as ability, motivation or attitudes |
|
|
Term
|
Definition
| When one attributes one's own failures to external factors and success to internal factors |
|
|
Term
|
Definition
| A common decision-,making error in which the decision maker continues to follow a failing course of action |
|
|
Term
|
Definition
| the use of a behavior's antecedent and/or its consequence to influence the occurrence and form of behavior. |
|
|
Term
| Four types of reinforcement |
|
Definition
Positive Reinforcement
Negative Reinforcements
Punishment
Extinction |
|
|
