• ERP- Enterprise Resource Planning
• SCM- Supply Chain Management
• Enterprise Collaboration Systems

• Cross-functional enterprise
• supports internal business processes such as:
• order processing
• inventory management
• production planning
• tracks business resouces and commitments
• Creates a real time view

• Accounting and Finance
• Production and material management
• Human Resources

• General ledger

• accounts payable

• accounts receivable

• budgeting

•  

  asset management

ERP and

Production & materials management

• Demand forecasting

•  production scheduling

•  job cost accounting

•  quality control

Human resource

• Payroll
• benefits
• compensation
• performance assessment
• legal compliance

Benefits of ERP

• Quality and efficiency

• Decreased costs of operation

• Better decision support

• A more flexible and responsive organization

• Requires huge investments of cost and time

•  

  A very complex process of implementation

• Redesigning business processes and training employees is challenging

• Converting data from legacy systems takes time

• Risks of failure are large

• Underestimating the complexity, costs, and time for implementing ERP

•  

  Use of software suite and implementation plan used elsewhere without adapting

• Failure to involve employees affected by ERP

• Trying to do too much too fast in the conversion process

• Insufficient training

• Failure to do enough data conversion and testing

• Over reliance on ERP software vendor claims or prestigious consulting firms

• Use of more open, flexible, standards-based architecture

•  

  Web-enabling ERP

• Integrating ERP with business partners’ systems

• Bringing together ERP, CRM, SCM, Procurement, and Enterprise portals

Supply Chain Management -A cross-functional interenterprise systemthat uses information technology to help support and manage the links between some of a company’s key business processes and those of its suppliers, customers, and business partners

• Cost control/savings

•  

  Productivity improvements

• Inventory reductions/improvements

• Improved visibility into demand/supply

• Process cycle time reductions

• Quality improvements

• Maintain/gain competitive advantage

• Rapid Demand Fulfillment
• Collaborative Supply
• Chain Planning
• Execution

• Supply Chain Design

optimize network of suppliers, plants, and distribution centers

Collaborative Demand and Supply Planning

develop an accurate forecast of customer demand by sharing demand and supply forecasts instantaneously across multiple tiers

• Materials Management
• Collaborative Fulfillment
• Supply Chain Event Management
• Supply chain performance management

Materials Management

share accurate inventory and procurement order information, ensure materials required for production are available in the right place at the right time, and reduce raw material spending, procurement costs, safety stocks, and raw material and finished goods inventory

Collaborative Manufacturing

optimize plans and schedules while considering resource, material, and dependency constraints

Collaborative Fulfillment

commit to delivery dates in real time, fulfill orders from all channels on time with order management, transportation planning, and vehicle scheduling, and support the entire logistics process, including picking, packing, shipping, and delivery in foreign countries

Supply Chain Event Management

monitor every stage of the supply chain process, from price quotation to the moment the customer receives the product, and receive alerts when problems arise

Supply Chain Performance Management

report key measurements in the supply chain, such as filling rates, order cycle times, and capacity utilization

• Faster, more accurate order processing

•  

  Reductions in inventory levels

• Quicker times to market

• Lower transaction and material costs

• Strategic relationship with suppliers

• Lack of proper demand planning knowledge, tools and guidelines
• Inaccurate production, inventory and other business data provided by a company’s other information systems
• Lack of adequate collaboration among marketing, production, and inventory management departments within a company
• Immature, incomplete or hard to implement SCM software tools

Enterprise Collaboration Systems

Cross-functional information systems that enhance communication, coordination, and collaboration among the members of business teams and workgroups

• Communicate
• Coordinate
• Collaborate

• Email
• Instant Messaging
• Voice mail
• Fax
• Web publishing
• paging

• Data conferencing
• Voice conferencing
• Video Conferencing
• Discussion Forums
• Chat Systems
• Electronic meeting systems

• Calander/scheduling
• Task and Project management
• workflow systems
• document sharing
• knowledge management

Enterprise Application Integration

Software that integrates a variety of enterprise application clusters by letting them exchange data according to rules derived from the business process models developed by users

• Customer Service
• Field Service
• Product Configuration
• Sales Order entry

• Distribution
• Manufacturing
• Sceduling
• Finance