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Definition
| The physical process of letting in audible stimuli without focusing on the stimuli. |
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Definition
| A theory that states that we can pay attention to several stimuli and simultaneously store stimuli for future reference. |
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Definition
| The dynamic, transactional process of receiving, recalling, rating and responding to stimuli, messages or both. |
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Term
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Definition
| The four components of the listening process: receiving, responding, recalling and rating. |
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Term
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Definition
| The verbal and nonverbal acknowledgement of a message |
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Term
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Definition
| Being unaware of the stimuli around us. |
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Term
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Definition
| Providing observable feedback to a sender's message. |
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Term
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Definition
| Understanding a message, storing it for future encounters, and remembering them. |
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Term
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Definition
| A visual rather than auditory form of communication that is composed of precise hand shapes and movements. |
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Term
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Definition
| The result when senders receive more messages than they can process |
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Term
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Definition
| The simultaneous performance of two or more tasks. |
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Term
| Conversational Narcissism |
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Definition
| Engaging in an extreme amount of self-focusing during a conversation, to the exclusion of another person. |
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Term
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Definition
| The time difference between our mental ability to interpret words and the speed at which they arrive at our brain. |
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Term
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Definition
| Responding to some parts of a message and rejecting others. |
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Term
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Definition
| A compulsive talker who hogs the conversational stage and monopolizes the conversation. |
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Term
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Definition
| To pretend to listen by nodding our heads, looking at the speaker, smiling at the appropriate times, or practicing other kinds of attention feigning |
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Term
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Definition
| Listeners who think they can correctly guess the rest of the story a speaker is telling and don't need the speaker to continue. |
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Term
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Definition
| Viewing innocent comments as personal attacks or hostile criticisms. |
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Term
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Definition
| Listening carefully to a message and then using the information later to attack the sender. |
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Term
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Definition
| A predominant and preferred approach to listening to the messages we hear. |
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Term
| People-centered Listening |
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Definition
| A listening style associated with concern for other people's feelings or emotions. |
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Term
| Action-centered Listening Style |
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Definition
| A listening style associated with listeners who want messages to be highly organized, concise, and error-free. |
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Term
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Definition
| To questions the assumptions underlying a message. |
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Term
| Content-centered listening |
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Definition
| A listening style associated with listeners who focus on the facts and details of a message. |
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Term
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Definition
| A listening style associated with listeners who want messages to be presented succinctly. |
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Term
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Definition
| The process of identifying with or attempting to experience the thoughts, beliefs, and actions of another. |
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Term
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Definition
| Feedback that describes another's behavior and then explains how that behavior made us feel. |
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Term
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Definition
| Restating the essence of a sender's message in our own words. |
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Term
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Definition
| Supporting statements, such as "I see" or "I'm listening" that indicate that we are involved in a message. |
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Term
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Definition
| Placing pieced of information into manageable and retrievable sets. |
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Term
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Definition
| Evaluating or assessing a message. |
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Term
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Definition
| A view, judgement, or appraisal based on our beliefs or values. |
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