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Chapter 4 terms
CMST 210
27
Communication
Undergraduate 1
10/19/2012

Additional Communication Flashcards

 


 

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Term
Emotion
Definition

An intense reaction to an event that involved interpreting the meaning of the event, becoming physiologically aroused, labeling the experience as emotional, attempting to manage our reaction, and communicating this reaction in the form of emotional display and disclosures.

 

Term

5 key features of emotion

 

Definition

1. reactive-triggered by our preception of outside events

2. Physiological arousal- increased heart rate, blood pressure, and adrenaline release.

3. Emotion experience- becoming aware of your interpretation and arousal as "an emotion" and labeling them as such.

4. Experience of emotion- How we each experience and express our emotions by historical, cultural, relational, and situational norms and governing what is and is not appropriate.

5. When emotion occurs- the choices you make regarding emotion management and how it is reflected outward in your verbal and nonverbal displaus. EX: choice of words, exclamations or expletives, facial expressions, body posture, and gestures.

Term
Emotion- sharing
Definition
When we talk about our emotional experiences with others.
Term
Emotional contagion
Definition
When the experience of the same emotion rapidly spreads from one person to others.
Term
Feelings
Definition
Short-term emotional reactions to events that generate only limited arousal and do not trigger attempts to manage their experiences or expression.
Term
Moods
Definition
Are low-intensity states amd are not caused by particular events and typically last longer than feelings or emotions. They influence our perception and interpersonal communication. EX: boredom, contenment, grouchiness, or serenity.
Term
6 Primary emotions/high-intensity
Definition

Emotions that involve unique and consistent behavioral displays across culture.

1. Surprise-Amazement

2. Joy-Ectasy

3. Disgust-Loathing

4. Anger-Rage

5. Fear-Terror

6. Sadness-Grief

Term
Blended Emotions
Definition
When an event may trigger two or more primary emotions simultaneously.
Term
3 Forces Shaping emotion
Definition

1. Culture

2. Gender

3. Personality

Term
Display Rules
Definition
When people in a given culture agree about which forms of emotion management and communication are socially desireable and appropriate.
Term
5 Steps of Rational Emotive Behavior Therapy (REBT)
Definition

1. Call to mind common situations that lead you to be upset.

2. Identify irrational beliefs about your self and others that are tied to these situations.

3. Consider the emotional, behavioral, and relational consequenes that you suffer as a result of these beliefs.

4. Critically challenge these beliefs-disputing their validity.

5. Identify more accurate and realistic beliefs about your self, others, and the world at large that cause more positive emotional, behavioral, and relational outcomes, and embrace these beliefs fully.

Term
Emotional Intelligence
Definition
The ability to interpret your own and others' emotions accurately and to use this information to manage emotions, communicate them constructively, and solve relationship problems.
Term
Emotion management
Definition
Attempts to influence which emotions you have, when you have them, and how you experience and express them.
Term
Suppression
Definition
Inhibiting thoughts, arousal, and outward behavioral displays of emotion.
Term
Venting
Definition
Allowing emotions to dominate our thoughts and explosively expressing them.
Term
Encounter avoidence
Definition
Staying away from people, places, or activities that you know will provoke emotions that you do not want to experience.
Term
Encounter structuring
Definition
Advoiding topics that you know will provoke unwanted emotion during encounters with others.
Term
Attention Focus
Definition
Devoting your attention only to aspects of an event or encounter that you know will not provoke an undesired emotion.
Term
Deactivation
Definition
Systenatically desensitizing yourself to emotional experience.
Term
Reappraisal
Definition
Actively changing how you think about the meaning of emotion- eliciting situations so that their emotional impact is changed.
Term
Anger
Definition
A negative primary emotion that occurs when you are blocked or interrupted from attaining and important goal by what you see as the improper action of an exteral agent.
Term
Chronic Hostility
Definition
Putting yourself in a near-constant state of arousal and negative thinking
Term
Catharsis
Definition
The assumption that venting will rid you of anger
Term
Jefferson strategy
Definition
When a person says or does something that makes you angry and you count to 10 slowly before you speak or act.
Term
Passion
Definition
A blended emotion of a combination of surprise and joy coupled with a number of positve feelings such as excitement, amazement, and sexual attraction.
Term
Grief
Definition
The intense sadness that follows a substantial loss
Term
Supportive communication
Definition

Sharing messages that express emotional support and that offer personal assistance.

Effective support messages convey explicit emotional support, sincere expressions of sympathy and condolence, concern for the other person, or encouragement to express emotions.

Ineffective support messages tell a person how he or she should feel or indicate that the individual is somehow incompetent or blameworthy.

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