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Chapter 3
Exploring Management: 2nd Edition
65
Management
Undergraduate 3
01/31/2012

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Cards

Term
Ethical Frameworks
Definition
well thought out personal rules and strategies for ethical decision making.
Term
3 Types of Justice View
Definition
1. Procedural Justice
2. Distributive Justice
3. Interactional Justice
Term
Individualism View
Definition
Ethical behavior advances long tern self interests.
(making the right decision based on fear of long term consequences)
Term
Utilitarian View
Definition
Ethical behaviors deliver the greatest good to the majority of people.
Term
Procedural Justice
Definition
Fair application of policy & rules
Term
Distributive Justice
Definition
Treating people the same regardless of personal characteristics.
Term
Interactional Justice
Definition
Degree of which others are treated with respect.
Term
Instrumental Values
Definition
Preferences regarding the means to desired end.
(How you go about getting to your end goal. Honesty, good ethics, etc.)
Term
Terminal Values
Definition
Preferences about desired end states.
(What your end goal is.)
Term
Values
Definition
Broad beliefs about what is ethical behavior.
Term
Ethics
Definition
Sets standards of good or bad or right or wrong in our conduct.
Term
Spotlight Questions
Definition
Highlight the risk from public disclosure of one's actions.
(i.e. parent's opinion, new's opinion, friend's opinion of what your choice will be)
Term
Whistleblowers
Definition
expose misconduct of organizations and their members
Term
Universalism (absolutism)
Definition
suggest ethical standards apply absolutely across all cultures.
Term
Self Managements
Definition
The ability to understand oneself exercise initiative accept responsibility and learn from experience.
Term
Shamrock Organization
Definition
Operations with a core group of full-time, long-term workers supported by others who work on contracts and part-time.
Term
Free-Agent Economy
Definition
people change jobs more often, and many work on independent contracts with a shifting mix of employers.
Term
Knowledge Workers
Definition
Use their minds and intellects as critical assets to employers.
Term
Intellectual Capital
Definition
The collective brain power or shaped knowledge of a work flow
Term
Discrimination
Definition
Actively denies woman and minorities the full benefits of organizational membership
Term
Prejudice
Definition
the display of negative irrational attitudes toward women or minorities.
Term
Glass Ceiling Effect
Definition
An invisible barrier limiting career advancement of women and minorites
Term
Workforce Diversity
Definition
Describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiness
Term
Corporate Governance
Definition
oversight of a company's management by a board of director.
Term
Job migration
Definition
occurs when global outsourcing shifts from one country to another.
Term
Globalization
Definition
world-wide interdependence of resource flows, product markets, and business competition.
Term
Lifelong learning
Definition
Continuous learning from daily experiences.
Term
Conceptual Skill
Definition
The ability to think analytically and solve complex problems.
Term
Emotional Intelligence
Definition
The ability to manage ourselves and our relationships effectively.
Term
Human Skill
Definition
The ability to work well in cooperation with other people.
Term
Technical Skill
Definition
Ability to use expertise to perform a task with proficiency.
Term
Controlling
Definition
Process of measuring performance and taking action to ensure desired results.
Term
Leading
Definition
process of arousing enthusiasm and inspiring efforts to achieve goals.
Term
Organizing
Definition
process of assigning tasks, allocating resources, and coordinating work activities.
Term
Planning
Definition
process of setting objectives and determining what should be done to accomplish them.
Term
Management Process
Definition
planning, organize, leading, and controlling the use of resources to accomplish performance goals.
Term
Quality of Work Life
Definition
overall quality of human experience in the work place.
Term
Socioeconomic View of CSR
Definition
Business should focus on contributions to society and not just making profits.
Term
Stake Holders
Definition
People and institutions most affected by an organizations performance.
Term
Corporate Social Responsibility
Definition
The obligation of an organization to serve its own interest and those of its stakeholders.
Term
Virtuous Circle
Definition
When corporate social responsibilities leads to improved financial performance that leads to more social responsibilities.
Term
Triple Bottom Line
Definition
Includes financial, social, and environmental criteria.
Term
Classical View of CSR
Definition
Business should focus on the pursuit of profits.
Term
Ethical Imperialism
Definition
an attempt to impose ones ethical standards on other cultures.
Term
Code of Ethics
Definition
A formal state-ment of values and ethical standards.
Term
3 types of managers (moral-wise)
Definition
1. Immoral Manager
2. Amoral Manager
3. Moral Manager
Term
Immoral Manager
Definition
Chooses to behave unethically.
Term
Amoral Manager
Definition
Fails to consider ethics of his/her behavior
Term
Moral Manager
Definition
Makes ethical behavior a personal goal.
Term
Social Entrepreneurship
Definition
Risk taking by entrepreneurs striving to solve pressing social problems.
Term
Social Business
Definition
Business which the underlying business model directly addresses a social problem.
Term
Sarbanes-Oxley Act
Definition
Requires that top managers properly oversee the financial conduct of their organization.
Term
Corporate Governance
Definition
Oversight of top management by a board of directors.
Term
Cultural Relativism
Definition
Suggests there is no one right way to behave. Cultural context determines ethical behavior
Term
Moral Rights View
Definition
Ethical behavior that respects and protects fundamental rights.
Term
Justice View
Definition
Ethical behavior that treats people impartially and fairly
Term
Effective Manager
Definition
successfully helps others achieve high performance and satisfaction in their work.
Term
Accountability
Definition
the requirement to show performance results to a supervisor
Term
Governance
Definition
oversight of top management by a board of directors or board of trustees
Term
Board of Directors
Definition
Elected by stock holders to represent their ownership interest.
Term
Types of Managers
Definition
1. First Line Managers
2. Middle Managers
3. Top Managers
Term
First Line Managers
Definition
supervise people who perform non-managerial duties.
Term
Middle Managers
Definition
oversee work of large departments or divisions
Term
Top Managers
Definition
Guide the performance of the organization as a whole or of one of its major parts.
Term
Managers
Definition
persons who support and is responsible for the work of others.
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