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CompTIA A+ (220-1101) exam prep
6
Other
Not Applicable
09/11/2024
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Term
Step #1
 Definition
Identify the problem
Term
Step #2
 Definition
Establish a theory of probable cause (question the obvious)
Term
Step #3
 Definition
Test the theory to determine the
cause
Term
Step #4
 Definition
Establish a plan of action to resolve the problem and implement the solution
Term
Step #5
 Definition
Verify full system functionality and, if applicable, implement preventive measures
Term
Step #6
 Definition
Document the findings, actions, and outcomes
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