Term
|
Definition
| True or False: When connecting to the Internet with a cable modem, line filters are required. |
|
|
Term
|
Definition
| A less expensive DSL service might use a(n) ____________________ connection. |
|
|
Term
|
Definition
True or False: The Federal Communications Commission (FCC) requires that a trained technician install
satellite Internet service. |
|
|
Term
|
Definition
A(n) ____________________ profile offers the highest level of protection when a computer connects to
a public network. |
|
|
Term
|
Definition
The least protection is used for a domain profile, when a PC is on a domain and security is managed by
the domain’s ____________________. |
|
|
Term
|
Definition
When installing a router, the first thing a technician should do is reset the ____________________
password so that others cannot change the router setup. |
|
|
Term
|
Definition
A router can use ____________________ redirection to present its own IP address to the Internet in
place of IP addresses of computers on the local network. |
|
|
Term
|
Definition
| ____________________ is used to open or close certain ports so they can or cannot be used. |
|
|
Term
|
Definition
____________________ means that when the firewall receives a request for communication from the
Internet to a specific computer and port, the request is allowed and forwarded to that computer on the
network. |
|
|
Term
|
Definition
| ____________________ opens a port when a PC on the network initiates communication through another port. |
|
|
Term
|
Definition
A(n) ____________________ can be used to test a cable to find out if it is good or to find out what type
of cable it is if the cable is not labeled. |
|
|
Term
|
Definition
True or False: Ping lets a technician read information from the Internet name space by requesting
information about domain name resolutions from the DNS server zone data. |
|
|
Term
|
Definition
A(n) ____________________ is when a technician uses the Nslookup command to find the host name
when he or she knows a computer’s IP address. |
|
|
Term
|
Definition
True or False: The Tracert (trace route) command can be useful when a technician is trying to resolve a
problem reaching a destination host, such as an FTP site or Web site. |
|
|
Term
|
Definition
____________________ gives a user access to his or her Windows desktop from anywhere on the
Internet. |
|
|
Term
|
Definition
| ____________________ can help a technician support users and their computers from a distance. |
|
|
Term
|
Definition
| True or False: When a PC cannot communicate on a network, begin by checking hardware. |
|
|
Term
|
Definition
True or False: If there is a problem with slow network performance, suspect a process is hogging
network resources. |
|
|
Term
|
Definition
| A(n) ____________________ is a computer that intercepts requests that a client makes of a server. |
|
|
Term
|
Definition
| Two secure protocols that encrypt all transmissions are HTTPS and ____________________. |
|
|
Term
|
Definition
| Give two popular examples of broadband technology. |
|
|
Term
|
Definition
| Which type of broadband connection does Windows assume, on-demand or always-up? |
|
|
Term
| To filter out static on your regular telephones |
|
Definition
| What is the purpose of DSL filters on phone jacks in your home? |
|
|
Term
|
Definition
| Which type profile that Vista assigns to a network connection offers the least security? |
|
|
Term
| 1 gigabit per second or roughly 1 billion bits per second |
|
Definition
| What is the speed in bits per second of a 1000BaseT Ethernet network? |
|
|
Term
|
Definition
| What is the maximum length of an Ethernet cable on a 100BaseT network? |
|
|
Term
| Change the administrator password |
|
Definition
| What is the first configuration change you should make when you first install a router? |
|
|
Term
Assigns the same IP address to a computer each time it connects to the network. The computer is
identified by its MAC address. |
|
Definition
| How is a DHCP reservation on a router used? |
|
|
Term
|
Definition
| Which command is used to find the DNS server’s information about a domain name? |
|
|
Term
|
Definition
| Which command is used to find the host name of a computer when you know its IP address? |
|
|
Term
|
Definition
| Which command can give you the hop count from your computer to another? |
|
|
Term
|
Definition
What parameter can be added to the Netstat command so that you can see what program is
responsible for a network connection? |
|
|
Term
| Vista Business or Ultimate editions or Windows XP Professional |
|
Definition
| Which editions of Windows can be used to serve up Remote Desktop? |
|
|
Term
| The user saves and then sends you an invitation file |
|
Definition
| Which is the easiest way to initiate a Remote Assistance session? |
|
|
Term
|
Definition
| What is the listening port for Windows XP Remote Desktop? |
|
|
Term
|
Definition
Which tool, Remote Desktop or Remote Assistance, allows you to set up a chat session with the
user? |
|
|
Term
| C:\Users\username\Documents\Remote Assistance Logs folder |
|
Definition
| In what folder is a log of a Remote Assistance session kept? |
|
|
Term
| Check the status indicator lights |
|
Definition
| How can you physically tell if a network card is not working? |
|
|
Term
|
Definition
| To know if Windows recognizes a NIC without errors, which tool do you use? |
|
|
Term
|
Definition
| What is the full command line to use Ipconfig to release the current IP address? |
|
|
Term
|
Definition
| What is the full command line for the loopback address test? |
|
|
Term
|
Definition
| What key do you press to refresh the Network window? |
|
|
Term
|
Definition
What command can tell you if two computers on the same network have the same computer
name? |
|
|
Term
|
Definition
| What command lists the shared resources on a remote computer on the network? |
|
|
Term
|
Definition
| Which type of Net command can be used to map a network drive? |
|
|
Term
|
Definition
| Which command tests for connectivity between two computers? |
|
|
Term
| Add the port to the list of exceptions |
|
Definition
If you want to allow an exception in Windows Firewall through a certain port, but the port or
program is not listed under the Exceptions tab, what can you do? |
|
|
Term
|
Definition
| What device is required so that you can connect a regular telephone to a VoIP network? |
|
|
