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Chapter 15 - Pt. 1
MAN 320F
9
Management
Undergraduate 3
06/15/2014

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Term
Communication
Definition
the process of transmitting information from one person or place to another
Term
Perception
Definition
the process by which individuals attend to, organize, interpret and retain information from their environment
Term
Perceptual Filters
Definition
the personality-, psychology-, or experience-based differences tha influence people to ignore or pay attention to particular stimuli
Term
Selective Perception
Definition
the tendency to notice and accept objects and information consistent with our values, beliefs, and expectations while ignoring or screening out inconsistent information
Term
Closure
Definition
the tendency to fill in gaps of missing information by assuming what we don't know is consistent with what we already know
Term
Attribution Theory
Definition
the theory that we all have a basic need to understand and explain the causes of other people's behavior
Term
Defensive Bias
Definition
the tendency for people to perceive themselves as personally and situationally similar to someone who is having difficulty or trouble
Term
Fundamental Attribution Error
Definition
the tendency to ignore external causes of behavior and to attribute other people's actions to internal causes
Term
Self-serving Bias
Definition
the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes)
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