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Details

chapter 15
n/a
9
Business
11th Grade
11/01/2010

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Cards

Term
closing the sale
Definition
obtaining to an agreement to buy from the customer.
Term
buying signals
Definition
the things the cusotmers does or says to indicate readiness to buy.
Term
trail close
Definition
is an initial effort to close a sale
Term
which close
Definition
customer makes a decision between two items.
Term
standing-room-only close
Definition
is used when a product is in short supply
Term
direct close
Definition
is a method in which you ask for the sale
Term
service close
Definition
is a closing method in which you explain services that overcome obstacles or problems
Term
suggestion selling
Definition
selling additional goods or services to the customer.
Term
customer relationship managment
Definition
involves finding customers and keeping them satisfied.
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