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CHAPTER 15
CHAPTER 15
17
Business
Undergraduate 1
03/27/2011

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Term
ANTICIPATORY CHANGES
Definition
planned changes based on expected situations
Term
REACTIVE CHANGES
Definition
changes made in response to unexpected situations
Term
INCREMENTAL CHANGES
Definition
subsystem adjustments required to keep the organization on course
Term
STRATEGIC CHANGES
Definition
altering the overall shape or direction of the organization
Term
TUNING
Definition
most common, least intense, least risky type of change often in reaction to internal pressures
Term
ADAPTATION
Definition
incremental changes in reaction to external events or pressures
Term
RE-ORIENTATION
Definition
anticipatory and strategic change that redirects the organization "frame bending"
Term
RE-CREATION
Definition
most intense, most risky type of organizational change "frame breaking"
Term
ORGANIZATION DEVELOPMENT (OD)
Definition
planned change programs intended to help people and organizations function more effectively
Term
UNFREEZING
Definition
neutralizing resistance by preparing people for change
Term
REFREEZING
Definition
systematically following up a change program for lasting results
Term
TEMPERED RADICALS
Definition
people who quietly try to change the dominant organizational culture in line with their convictions
Term
CONFLICT
Definition
incompatible behaviors that make another person less effective
Term
CONFLICT TRIGGER
Definition
any factor that increases the chances of conflict
Term
NEGOTIATION
Definition
decision-making process among interdependent parties with different preferences
Term
BARGAINING ZONE
Definition
the gap between two parties’ BATNAs
Term
ADDED VALUE NEGOTIATING
Definition
five-step process involving development of multiple deals
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