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Chapter 15
Marketing Final
84
Marketing
Undergraduate 2
06/08/2009

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Term
Value Chain
Definition
a series directed at designing, producing, marketing,delivering,and servicing any
-each step is usually done by a different company and adds value
Term
Supply Chain
Definition
involves the activity that turns raw materials into a product and put it in the hands of the consumer
Term
Supply Chain Management
Definition
the management of flows among firms in a supply chain, includes actual movement of good and sharing of information, goals is to maximize profitability
Term
Supply Chain management: Partners
Definition
Upstream
Downstream
Term
Insourcing
Definition
when a company contracts a specialists to service their supply chain
Term
Upstream Partners
Definition
supply products necessary to create a product or goods

*raw material, components parts
Term
Downstream Partners
Definition
link the company to the customer
Term
Channel of distribution
Definition
moves the product from the producer to the end user
Term
The importance of distribution: Direct channel
Definition
involves a producer and customer
Term
The importance of distribution: indirect Channel
Definition
involves one or more intermediaries
-Firms and individuals that help move product to consumer or business user
Term
Functions of the distribution Channels
Definition
ease the flow of goods from puducer to consumer
provide utility
provide logistics functions of the product
create efficiencies
Make purchase easier
manage risk
perform communication and transaction functions-help to share info.
Term
Functions of DC: Utility
Definition
Provides time, place and ownership utility
Term
Functions of DC: Create efficiencies
Definition
by reducing the number of
-breaking bulk-they purchase large quantities and sell them one or few at a time

-Creating Assortments- or more product variations
Term
Internet in the DC
Definition
Radical changes in the distribution strategies
-Disintermediation-elimination of traditional intermediaries

-Knowledge management-sharing info. with other supply chain members.
Term
Wholesaling intermediaries
Definition
handle the flow of products from the manufacturer to the retailer.
Term
Independent Intermediaries
Definition
Channel intermediaries that are not controlled by any manufacturer but instead do business with many different manufacturers and customers.
Term
Independent Intermediaries:Merchant Wholesalers
Definition
buy goods from manufacturers and sell to retailers and other B2B customers
Term
Full Service Merchant Wholesalers
Definition
Provides service,delivers, credit,repairs, advertising, and support
Term
Limited Merchant Wholesalers
Definition
Provides fewer more specialized services
Term
Types of limited Merchant Wholesalers
Definition
Cash-n-Carry
truck Jobbers
Drop Shippers
rack Jobbers
Mail Order
Term
Cash-n-Carry
Definition
offers low cost merchandise to customers who paying cash and handles on delivery, service customer that are too small for larger wholesalers to notice
Term
Truck Jobbers
Definition
carry products to small business customers
Term
Drop Shippers
Definition
take the title of the product but not possession
Term
Rack Jobbers
Definition
provide retail with specialty items and own and maintain racks in stores
Term
Types of Independent intermediaries
Definition
Merchant Wholesalers
Merchant Agents/Brokers
Manufacturer-Owned Intermediaries
Term
Independent Intermediaries:Merchant Agents/Brokers
Definition
Manufacturer agent/reps.
Selling agents
Commission Merchants
Merchandise brokers
Term
Manufacturer agents/rep
Definition
independent sales person
Carry several non-competing products
Term
Selling agents
Definition
independent marketing department
whole product line or output
Term
Commission merchants
Definition
take possession of products but not title

receive product on consignment
Term
Independent Intermediaries:Manufacturer Owned- Intermediaries
Definition
Sales branches
Sales offices
Manufacturer show rooms
Term
Sales branches
Definition
carry inventory and offers sales and service
Term
Sales offices
Definition
offers selling functions but do not carry inventory
Term
Manufacturer show rooms
Definition
product are permanently displayed here
Term
Types of Distribution Channels
Definition
Consumer Channels
Business to Business Channels
Dual Distribution System
Hybrid Marketing System
Term
Consumer Channel: Direct Channel
Definition
Simplest channel
Lowers costs
When the producer handles distribution it maintains control over pricing, service and delivery all the elements of the transaction
Term
Consumer Channel: indirect Channel
Definition
Consumers are familiar with certain retailers or intermediaries
Intermediaries also helps create utility, and transaction efficiencies
* Producer-Retailer-Consumer
-shortest indirect channel
*Producer-Wholesaler-Retailer-Consumer is the most common form of indirect channel
Term
Business to Business
Definition
facilitate the flow of product production to an organization or business customer direct or indirect
Term
Dual Distribution System
Definition
a company interacts with more than one type of channels
Term
Hybrid Marketing System
Definition
add a new channel
Term
Steps in Distribution Planning
Definition
Develop Distribution objectives
Evaluate environmental influences
Choose a distribution strategy
Develop Distribution tactics
Term
Develop distribution objectives
Definition
influenced by costs, company nature, products, intermediaries environment
Term
Evaluate environmental influences
Definition
looking at the internal and external environment. Consider ability to handle distribution and how competitors distribute. What intermediaries are available.
Term
Choose a distribution strategy
Definition
Channel relationships
Conventional Marketing System
Vertical Marketing system
Horizontal Marketing System
Distribution Intensity
Term
Conventional Marketing System
Definition
members work independently.
-not very common today
Term
Vertical Marketing System (VMS)
Definition
formal cooperation amongst channel members. Members are unified systems working together.
-administered VMS
-corporate VMS
-Contractual VMS
-Retailer Cooperative
-Franchise Organization
Term
Administered VMS
Definition
dominate member lead the channel. Could be an manufacturer or retailer
Term
Corporate VMS
Definition
The company own production and distribution
Term
Contractual VMS
Definition
Individual companies join through contracts
Term
Retailer Cooperative
Definition
a group of retailers who establish a wholesaling operations to enable them to compete against larger companies
Term
Franchise Organizations
Definition
franchiser is linking stages in the product distribution process.
Term
Horizontal Marketing System
Definition
two or more companies at the same channel level agree to work together to get the product to the consumer is their goal
Term
Distribution Intensity:Intensive Distribution
Definition
Selling through all suitable resellers ex. milk, pop
Term
Distribution Intensity:Exclusive Distribution
Definition
often selling through a single outlet in a region
ex. piano
Term
Distribution Intensity:Selective Distribution
Definition
fewer outlets than intensive, but more than exclusive.

ex. electronics
Term
Develop distribution tactics
Definition
Selecting Channel Partners
Managing the Channel
Term
Selecting Channel Partners
Definition
very important these are long term commitments.
Term
Managing the Channel
Definition
Channel Leader/captain -dominate company who controls the channel able to do this because of some type of power
Term
Types of Power
Definition
Economic-controls resources
Legitimate- Has legal authority
Reward/Coercive-company use exclusive distribution and can give or take profitable products.
Term
Place decisions
Definition
affects pricing, product and its positioning
Term
Logistics
Definition
the process relating to the movement of products through the supply chain

designing, managing, and improving the movement of products
-purchasing
-manufacturers
-storage
-transport
Term
Physical distribution
Definition
activities that move product for manufacturers to final customers
Term
Logistics functions
Definition
Order Processing
Warehousing
Material handling
Transportation
Inventory Control
Term
Order Processing
Definition
activities between receiving an order and shipping a product
Term
Warehousing
Definition
provides time utility
Term
Warehouses: Public
Definition
a company rent a portion of a warehouse
Term
Warehouses: Private
Definition
company owned warehouse
Term
Distribution Center
Definition
hold of product for a short period of time
Term
Material handling
Definition
moving a product into, within, out of warehouses
Term
Transportation
Definition
how we move product among channel members
Term
Modes of Transportation
Definition
Railroads, Water,Trucks,Air,Pipelines,Internet,
Term
Intermodial modes of transportation
Definition
a combination of modes
-Fishyback
-Piggyback
-trainship
Term
Railroads
Definition
carry heavier and bulkier items longer distant
Term
Water
Definition
carry large products especially international
Term
Trucks
Definition
short hauls offering flexibility in location
Term
Air
Definition
high value low bulk items.
fastest and most expensive form of transportation
Term
Pipelines
Definition
carry petroleum and other chemicals
Term
Internet
Definition
Carries Anything
Term
Fishyback
Definition
water and trucks combined
Term
Piggybacks
Definition
Trucks and railroads combined
Term
Trainships
Definition
Water and railroads combined
Term
Inventory Control
Definition
Activities to ensure that goods are always available to meet customer demands
Term
Types of Inventory Control system
Definition
Radio Frequency Identification (RFID)
Just in time (JIT)
Term
RFID
Definition
Product tags with tiny chips containing information about the items content, origin, and destination
Term
JIT
Definition
Inventory management and purchasing processes that manufacturers and resellers use to reduce inventory to very low levels and ensure that deliveries from suppliers arrive only when needed.
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