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chapter 14
how groups behave
10
Business
11th Grade
03/20/2012

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Cards

Term
Formal work groups
Definition
to carry out specific tasks
Term
informal work groups
Definition
Formed voluntarily by members of an organization
Term
Group norms
Definition
Informal rules a group adopts to regulate the behavior of group members
Term
Group cohesivenes
Definition
the degree of attraction among group members, or how tightly knit a group is.
Term
Group conformity
Definition
the degree to which group members accept and follow group norms
Term
Groupthink
Definition
When group members lose their ability to think as individuals and conform at the expense of their good judgment
Term
Linking-pin concept
Definition
One-way of describing management's role in work groups
Term
Team- building
Definition
The process of establishing a cohesive group that works together to achieve its goals
Term
idiosyncrasy credit
Definition
occurs when individuals who have played a significant role in a group are allowed some freedom within the group.
Term
Quality circle
Definition
a group of employees from a single work unit, who share ideas on how to improve quality.
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