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Chapter 13
Exam 4
17
Business
Undergraduate 3
04/19/2011

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Term
Power
Definition
the ability of one person or group to cause another person or group to do something that they otherwise might not have done
Term
Organizational Politics
Definition
activities in which managers engage to increase their power and to pursue goals that favor their individual and group interests
Term
Political Decision Making
Definition
decision making characterized by active disagreement over which organizational goals to pursue and how to pursue them
Term
Coalition
Definition
a group of managers who have similar interests and join forces to achieve their goals
Term
Formal Individual Power
Definition
power that originates from a person's position in an organization
Term
Legitimate Power
Definition
the power to control and use organizational resources to accomplish organizational goals
Term
Reward Power
Definition
the power to give pay raises, promotions, praise, interesting projects, and other rewards to subordinates
Term
Coercive Power
Definition
the power to give or withhold punishment
Term
Information Power
Definition
the power that stems from access to and control over information
Term
Informal Individual Power
Definition
power that stems from personal characteristics such as personality, skills, and capabilities
Term
Expert Power
Definition
informal power that stems from superior ability or expertise
Term
Referent Power
Definition
informal power that stems from being liked, admired, and respected
Term
Charismatic Power
Definition
an intense form of referent power that stems from an individual's personality or physical or other abilities, which induce others to believe in and follow that person
Term
Five Factors to determine Relative Power
Definition
1. Sources of power

2. Consequences of power

3. Symbols of power

4. Personal Reputations

5. Representational Indicators

Term
Organizational Conflict
Definition
the struggle that arises when the goal-directed behavior of one person or group blocks the goal-directed behavior of another person or group
Term
Pondy's Model of Organizational Conflict
Definition
Stage 1: Latent Conflict (sources of conflict)

Stage 2: Perceived Conflict

Stage 3: Felt Conflict

Stage 4: Manifest Conflict

Stage 5: Conflict Aftermath

Term
Negotiation
Definition
a process in which groups with conflicting interests meet together to make offers, counteroffers, and concessions to each other in an effort to resolve their differences
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