Term
occurs between 2 or more people
emotional commitment
mutual needs are met |
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Definition
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Term
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Definition
mutual needs are met
ideas, feelings, and experiences are shared
giving advice |
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Term
| theraputic relationship between nurse and pt |
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Definition
patient feelings focus
problems and needs |
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Term
| as a patient advocate the Rn assesses |
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Definition
pt understanding of treatment options
disease process
prognosis |
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Term
| how does good communication evolve |
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Definition
practicing correct principles
using elements approprialty |
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Term
| only ______% of communication is verbal |
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Definition
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Term
| what are the fundamental competencies of communication |
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Definition
maintian competent communication
fair accurate and understanable
relevant and purpose
effective |
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Term
| theraputic communication requires______ |
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Definition
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Term
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Definition
compassionate insight
accepting someone elses point of view
maintain awareness of own words, intonation and nonverbal gestures |
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Term
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Definition
| ability to accuratly percieve the patients needs, feelings, situation- vs- implies pity |
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Term
| when dos communication occur |
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Definition
listen with understanding
see the situation in another point of view
empathize |
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Term
| the major barrier to interpersonal communication |
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Definition
judgement
evaluation
approval
disapproval |
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Term
| factors that influence communication |
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Definition
sensitive issues
pt condtion
environment |
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Term
| what are the phases of conversation |
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Definition
preorientation phase
orientation
working |
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Term
| what builds the frame of reference for new data from which clinical judgements may be made |
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Definition
family
chart
shift reports |
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Term
| what is the main purpose of the orientation(initiation) phase |
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Definition
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Term
| during what phase dos the RN gather information from family or patient |
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Definition
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Term
| communication should be ___and ____ |
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Definition
| purposeful and pt focused |
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Term
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Definition
gather info
verbal agreement
contract
the contract includes- purpose time frames, boundaries limits roles of relatinship
orientates pt to facility |
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Term
| what can determine the patients readiness for an interview |
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Definition
| posture, facial expression, general appearance, |
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Term
| THE WORKING PHASE IS ALSO KNOWN AS ________ PHASE |
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Definition
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Term
| THIS PHASE IS THE LONGEST IN COMMUNICATION WHAT PHASE |
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Definition
| EXPLORATION OR WORKING PHASE |
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Term
| IN THIS PHASE OF COMMUNICATION THE ASSESSMENT, INTERVIEW AND PHYSICAL EXAMINATION -C.P. |
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Definition
| WORKING PHASE OR EXPLORATION |
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Term
| WHAT DOES LISTENING REQUIRE |
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Definition
| CLARIFICATION AND VERIFICATION |
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Term
| THE NURSE SHOULD DO WHAT BEFORE CONDUCTING THE INTERVIEW IN ORDER TO NOT FRUSTRATE OR TIRE PATIENT |
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Definition
| LOOK AT ALREADY DOCUMENTED CHARTING |
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Term
| ASSESS THE PATIENTS TO DETERMINE APPROPRIATE ORIENTATION OF THEEXPLANATION |
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Definition
| KNOWLEDGE LEVEL,EDUCATIONAL BACK GROUND, HEALTH CARE EXPERIENCES |
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Term
| FACTORS THAT ENHANCE EFFECTIVE COMMUNICATION |
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Definition
| COMMUNICATION FACILITATORS |
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Term
| WHAT ARE THE FACTORS THAT ENHANCE COMMUNICATION |
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Definition
PROJECT WARMTH
ACCEPTANCE
FRIENDLINESS
OPENESS
EMPATHY
RESPECT
PROVIDE PRIVACY, CONFIDENTIALITY AND COMFORT |
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Term
| WHAT KIND OF QUESTION WILL ELICIT A MORE SUBSTANSIVE RESPONSE |
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Definition
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Term
| DO NOT USE WHAT KIND OF QUESTION |
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Definition
| A QUSTION THAT CAN BE ANSWERED WITH A YES OR NO |
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Term
THIS STOPS CONVERSATION AND BUILDS MISTRUST- INCLUDES CONDENSCENDING LANGUAGE
QUESTIONING A PT
DONOT USE WHY QUESTIONS |
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Definition
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Term
| DO NOT USE __________ QUESTIONS |
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Definition
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Term
| WHAT WILL CHANGE THE NURSE PATIENT RELATIONSHIP AND BLOCK COMMUNICATION |
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Definition
TASK ORIENTATED APPROACH
REFER TO THE PATIENT USING ONLY ROOM NUMBER
FAILING TO LISTEN
FALSE REASSURANCES
CLICHES
GOSSIP |
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Term
| WHAT WILL LEAD TO GREATER PATIENT SATISFACTION AND POSITIVE PATIENT OUTCOMES |
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Definition
MINIMIZE COMMUNICATION BLOCKERS
MAXIMIZE THERAPEUTIC INTERVENTIONS |
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Term
| THE ABLILITY OF AN INDIVIDUAL TO UNDERSTAND BE ABLE TO PROCESS HEALTH INFORMATION |
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Definition
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Term
| HOW TO IMPROVE COMMUNICATION BETWEEN PATIENTS TO IMPROVE PATIENT OUTCOMES |
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Definition
BE AWARE OF LOW HEALTH LITERACY
USE NONMEDICAL TERMS
USE PICTURES
FOCUSED INFO
INTERPRETERS
EVALUATE THE PATIENTS UNDERSTANDING |
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Term
| THE PRINCIPLES OF TEACHING AND LEARNING SHOULD BE APPLIED BECAUSE |
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Definition
ACCURATE ASSESSMENT OF LEARNING NEEDS
EVALUATE THE EFFECTIVENESS OF TEACHING PROVIDED |
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Term
| THE MOST DIFFICULT FORM OF COMMUNICATION IS |
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Definition
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Term
| THE INTRUSTING OF A RESPONSIBILITY TO ANOTHER WHO HAS DEMONDTARATED COMPETENCE TO CARRY OUT THE TASK |
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Definition
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Term
| WHAT DOES SUCCESSFUL DELEGATION REQUIRE |
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Definition
SENSITIVE ASSERTIVE COMMUNICATION
FAIR HANDED CONSIDERATE APPROACH
KNOW CAPABILITIES
SCOPE OF PRACTICE |
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Term
| WHEN DELEGATING IT IS BEST THAT THE RN OFFER |
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Definition
| A REASON FOR THE URGENCY INSTEAD OF DEMANDING |
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Term
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Definition
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Term
| WHAT ORGANIZATION INITITATED ZERO TOLERANCE OF ABUSIVE MD IN THE WORKPLACE |
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Definition
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Term
| WHAT ARE SOME STEPS TO IMPROVE NURSE MD RELATIONSHIP |
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Definition
ASSUME SAME TEAM
YOU ARE THE MD'S EQUAL IN CARING FOR PT
ARANGE MEETING
REPRT GOOD NEWS ABOUT PT
BE PREPARED FOR CONFLICT |
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Term
| WHAT ARE THE MAIN TWO STRATEGIES TO IMPROVE THE NURSE PHYSICIAN RELATIONSHIP |
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Definition
EMPOWERING NURSES
IMPROVE COMMUNICATION WITH MD |
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Term
| WHAT DOES WRITTEN COMMUNICATION SERVE |
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Definition
LEGAL RECORD
MEASURE OUTCOMES
DETERMINE COSTS
DEFEND CARE GIVEN IF LITIGATION OCCURS |
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Term
| WHAT FORMULATES THE FOUNDATION FOR NURSING DOCUMENTATION |
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Definition
| THE NURSING PROCESS (CARE PLAN) |
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Term
| WHAT IS A COMMON OMMISSSION IN THE CHARTING PROCESS |
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Definition
| PATIENTS RESPONSE TO THE INTERVENTION |
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Term
| HAZARDS OF NURSING DOCUMENTATION THAT SHOULD BE AVOIDED |
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Definition
FALTY RECORD KEEPING
ABSCENCE OF INFO
CHARTING AFTER THE FACT
MISSING RECORDS
POOR COMMUNICATION |
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Term
| WHAT ARE THE CONSEEQUENCES OF POOR COMMUNICATION |
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Definition
LESS EFFECTIVE CARE
LOW PT SATISFACTION
UNMET PT OUTCOMES |
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