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Chapter 11 Retailing Clark
Final Flash Cards
15
Marketing
Undergraduate 3
12/15/2013

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Term
Retailing
Definition
All the activities involved in selling goods or services directly to final consumers for their personal, nonbusiness use
Term
Retailer
Definition
A business whose sales come primarily from retailing
Term
Shopper marketing
Definition
Using point-of-sale promotions and advertising to extend brand equity to "the last mile" and encourage favorable in-store purchase decisions
Term
Superstore
Definition
A store much larger than a regular supermarket that offers a large assortment of routinely purchased food products, nonfood items, and services
Term
Category killer
Definition
A giant specialty store that carries a very deep assortment of a particular line
Term
Service retailer
Definition
A retailer whose product line is actually a service; examples include hotels, airlines, banks, colleges, and many others
Term
Discount store
Definition
A retail operation that sells standard merchandise at lower prices by accepting lower margins and selling at higher volume
Term
Off-price retailer
Definition
A retailer that buys at less-than-regular wholesale prices and sells at less than retail
Term
Independent off-price retailer
Definition
An off-price retailer that is either independently owned and run or is a division of a larger retail corporation
Term
Factory outlet
Definition
An off-price retailing operation that is owned and operated by a manufacturer and normally carries the manufacturer's surplus, discontinues, or irregular goods
Term
Warehouse club
Definition
An off-price retailer that sells a limited selection of brand name grocery items, appliances, clothing, and other goods at deep discounts to members who pay annual membership fees
Term
Corporate chains
Definition
Two or more outlets that are commonly owned and controlled
Term
Franchise
Definition
A contractual association between a manufacturer, wholesaler, or service organization (a franchisor) and independent businesspeople (franchisees) who buy the right to own and operate one or more units in the franchise system
Term
Shopping center
Definition
A group of retail business built on a site that is planned, developed, owned, and managed as a unit
Term
Wheel-of-retailing
Definition
A concept that suggests new types of retailers usually begin as low-margin, low-price, low-status operations but later evolve into higher priced, higher service operations, eventually becoming like the conventional retailers they replaced
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