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Chapter 11
Patient Interactions
22
Health Care
Undergraduate 1
09/20/2014

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Term
Advance Directive
Definition
a legal document prepared by a living, competent adult to provide guidance to the health care team if the individual should become unable to make decisions regarding his or her medical care; may also be called a living will or durable power of attorney for health care
Term
communication
Definition
exchange of information, thoughts, or messages; includes interpersonal
Term
communication
Definition
exchange of information, thoughts, or messages; includes interpersonal rapport; also includes the accurate conveyance of information, clear self-expression, and transmission of information and ideas to others
Term
Gerontology
Definition
pertaining to the study of older adults
Term
inpatient
Definition
someone who has been admitted to the hospital for diagnostic studies or treatment
Term
Maslow's Hierarchy of Needs
Definition
model of human needs developed by Abraham Maslow, original hierarchy identifies two types of needs; deficiency and growth needs were further divided into seven levels, four at the deficiency needs level(physiologic, safety, belongingness and love, and esteem) and three in the upper growth needs level(need to know and understand, aesthetic, and self-actualization)
Term
Nonverbal Communication
Definition
exchange of information, thoughts, or messages using methods other than the actual words of speech-for example, ton of voice, speed of speech, facial expressions, and position of the speaker's extremities and torso(body language)
Term
outpatient
Definition
patient who comes to a health care facility for diagnosis or treatment but does not usually occupy a bed overnight
Term
palpation
Definition
application of light pressure with the fingers
Term
paralanguage
Definition
music of language; cadence and rhythm of speech
Term
Patient assesment
Definition
objective evaluation and determination of the status of a patient
Term
patient autonomy
Definition
ability and right of patients to make independent decisions regarding their medical care
Term
verbal communication
Definition
messages sent using spoken words; the exchange of information or thoughts; can be dramatically shaped by vocabulary, clarity, ton, pitch of voice and even the organization of sentences
Term
1.) List 6 essential qualities or personal goals that are essential in an individual pursuing a degree and career in radiologic technology.
Definition
Helping others
working with people
making a difference
thinking critically
demonstrating creativity
achieving results
Term
2.) True or false (If false, explain why): financial reimbursement is dependent upon positive patient feedback.
Definition
true
Term
___________________________ is perceived as competence.
Definition
confidence
Term
List the 5 levels of Maslow’s Hierarchy of needs. Give an example of each. Describe how the learning about Maslow’s theory pertains to our profession.
Definition
1. Psychologic (Food, shelter, clothing, sexual gratification
2. Safety and security
3. Belonging and love
4. Self-esteem and respect
5. Self-Actualization (creativity, achievement, self-expression)
**This helps us better understand our patients and also how to succeed personally in life**
Term
What are the two types of non-verbal communication? Give examples.
Definition
Paralanguage- pitch/tone of voice, speech rate, pauses, volume, accent, quality of your voice
Body language- confusing body signals, saying one thing, but doing another
Term
What are three types of touch radiographers use?
Definition
touch for emotional support
touch for palpation
touch for emphasis
Term
Establishing good rapport with your patient leads to (HIGH or LOW) quality films and an overall (POSITIVE or NEGATIVE) experience for your patient.
Definition
High quality films and positive patient experience
Term
List the 5 stages of grief in order (hint hint! DABDA!).
Definition
denial
anger
bargaining
depression
acceptance
Term
9.) True or False (If false, explain why): a patient under anesthia cannot recall what is being said during a procedure.
Definition
False- "Several studies have reported instances in which patients in deep anesthesia or even long-term comatose states were able to recall jokes and derogatory comments that were made about them". (page 135)
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