Term
| performance management linkage |
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Definition
| Organization Strategies--> Performance Management--> Employee Performance--> Performance Management Outcomes--> Organizational Results |
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Term
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Definition
| series of activities designed to ensure that the organization gets the performance it needs from its employees |
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Term
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Definition
| process of determining how well employees do their job relative to a standard and communicating that information to the employee |
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Term
| Components of a Performance-Focused Culture |
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Definition
-Clear Expectations, Goals, and Deadlines
-Detailed Appraisal of Employee Performance
-Clear Feedback on Performance
-Managers and EMployee Training as Needed
-Consequences for Peformance |
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Term
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Definition
| important elements in a given job |
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Term
| identifying and measuring employee performance |
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Definition
Quantity of output
Quality of output
Timeliness of output
Presence at work |
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Term
| types of performance information |
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Definition
Trait Based--> Behavioral Based--> Results Based
Sometimes Objectively and Subjectively |
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Term
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Definition
| define the expected levels of performance, and are labeled benchmarks, goals, or targets--depending on the approach taken |
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Term
| ACTFL Performance Standards for Speaking Proficiency |
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Definition
Performance Level
-Superior (participates fully in conversation relating to needs and professional interests)
-Intermediate(can satisfy simple needs to survive in the languages culture)
-Novice (can satisfy a limited number of immediate needs) |
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Term
| performance metrics in Service Businesses |
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Definition
-Regional differences in Labor costs
-service agreement differences
-equipment/infrastructure differences
-work volume |
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Term
| administrative performance appraisals |
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Definition
| 1) determining pay adjustments,2) making job placement decisions on promotions, transfers, and demotions, and 3) choosing employee disciplinary actions up to and including termination of employment |
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Term
| development performance appraisal |
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Definition
| identifying current training, acts as counselor or coach, identifies areas for change, and career planning |
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Term
| Traditional Performance Appraisal Process |
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Definition
HR Department Designs appraisal system
Supervisor appraises the employee
Manager reviews the appraisal results
Employee is addressed with performance issues and sets goals |
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Term
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Definition
done by
Manager, Co-worker.Peers, Customers, Self, and Subordinates |
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Term
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Definition
scale that allows the rater to mark an employee's performance on a continuum
descriptive categories, job duties, and behavioral dimensions |
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Term
| Behaviorally anchored rating scale (BARS) |
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Definition
| design to assess an employees behaviors instead of other characteristics |
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Term
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Definition
| performance appraisal method in which all employees are listed from highest to lowest in performance |
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Term
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Definition
| performance appraisal method in which ratings of employees performance are distributed along a bell-shaped curve |
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Term
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Definition
| manager keeps a written record of both highly favorable and unfavorable actions performed by an employee during the entire rating period |
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Term
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Definition
| an essay method requires a manager to write a short essay describing each employees performance during the rating period |
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Term
| Management by Objectives (MBO) |
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Definition
| Performance appraisal method that specifies the performance goals that an individual and manager mutually identify |
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Term
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Definition
1. Job Review and Agreement
2. Development of Performance Standards
3. Setting of Objectives
4. Continuous Performance Discussions |
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Term
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Definition
| occurs when a rater gives greater weight to recent events when appraising an individuals performance |
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Term
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Definition
| occurs when a rater gives greater weight to information received first when appraising an individuals performance |
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Term
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Definition
| occurs when a rater gives all employees a score within a narrow range in the middle of the scale |
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Term
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Definition
| occurs when ratings of all employees fall at the high end of the scale |
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Term
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Definition
| occurs when ratings of all employees fall at the low end of the scale |
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Term
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Definition
| occurs when a rater's values or prejudices distort the rating |
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Term
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Definition
| occurs when a rater scores an employee high on all job criteria because of performance in one area |
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Term
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Definition
| tendency to rate people relative to others rather than against performance standards |
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Term
| similar/different to me error |
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Definition
| scoring someone based on the similarities or differences to themselves |
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Term
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Definition
| scored based of only the sample taken...could be really good or really bad |
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