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Logical four-step approach to decision making
1. identifying the problem
2. generating alternative solutions
3. selecting a solution
4. implementing and evaluating the solution |
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decision models that explain how decisions actually are made |
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Constraints that restrict rational decision making |
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Choosing a solution that meets a minimum standard of acceptance ("good enough") |
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holds that decision making is sloppy and haphazard |
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Rules of thumb or shortcuts that people use to reduce information-processing demands |
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implementing systems and practices that increase the sharing of knowledge and information throughout an organization |
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information gained through experience that is difficult to express and formalize |
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Information that can easily be put into words and shared with others |
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reflects the extent to which an individual focuses on wither task and technical concerns or people and social concerns when making decisions |
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extent to which a person has a high need for structure or control in his life |
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capacity for attaining knowledge or understanding without rational thought or logic |
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a judgment that is based on subconscious integration of information stored in memory |
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a choice that is based on a familiar situation and a partially subconscious application of previously learned information related to that situation |
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extent to which group members feel comfortable disagreeing |
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Nominal Group Technique (NGT) |
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process to generate ideas and evaluate solutions (silently think of ideas) |
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process to generate ideas from physically dispersed experts |
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