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Chapter 1 flash cards
Definitions
22
Business
Not Applicable
09/22/2011

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Term
behavioral bias
Definition
Narrow view point of some people that emphisize satisfying employee experiences while overlooking the broader system of the organization in relation to all its publics
Term
Contingency approach
Definition
Philosophy that different environments require different behavioral practices for effectiveeness
Term
cost-benefit analysis
Definition
Determination of net effects of an action that has both positive and negative impacts (financial and other)
Term
ethical leadership
Definition
Leadership based on high ethical and moral integrity, which follows such principles as social responsibility, open communication, and cost-benefit anaylysis
Term
goals of organizational behavior
Definition
To describe, understand, predict, and control (favorably affect)human behavior at work
Term
Human resources approach to OB
Definition
Belief that organizations should be concerned with the growth and development of people toward higher levels of competenc, creativity, and fulfillment. Also known as the "supportive approach"
Term
individual differences
Definition
Idea that each person is different from all others and that these differences usually are substantial rather than meaningless
Term
Law of diminishing returns
Definition
Principle that at some point) a declining amount of extra output is recieved when more of a desirable input is added to an operating system
Term
Law of individual differences
Definition
Belief that each person is different from all others
Term
Manipulation of people
Definition
The use of organisational behavior knowledge and techniques to make people act in unethical ways or for one's personal gain
Term
mutuality of interest
Definition
idea that people need organizations and organizations need people, which gives them superordinategoal of joint interest to bring them together
Term
organizational behavior (OB)
Definition
Study and application of knowledge about how people -as individuals and groups- act within organizations
Term
perception
Definition
Individual's own view of the world
Term
practice
Definition
Conscious application of conceptual models and research results with the goal of improving individual and organizational performance
Term
productivity
Definition
ratio that compares units of output with units of input
Term
quick fix
Definition
Managerial use of a fad that addresses symptoms while ignoring underlying problems
Term
research
Definition
Process of gathering and interpreting relevant and valid evidence that will either support a behavioral theory or help change it
Term
results orientation
Definition
Placing a continuing emphisis on the achievement of relevant organizational goals and outcomes -human, social, and financial
Term
selective perception
Definition
Act of paying attention to those features of the work environment that are consistant with or reinforces one's own experience
Term
Supportive approach to OB
Definition
Philosophy of working with people in ways that seek to satisfy their needs and develop their potential
Term
systems approach to OB
Definition
Belief that there are many variables in organizations that each of them affects all others in a complex relationship
Term
theories
Definition
Research-based explanations of how and why people think, feel, and act as they do
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