Term
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Definition
| A process that begins when one party percieves that another party has negatively affected, or is about to negatively affect, something that the first party cares about |
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Term
| traditional view of conflict |
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Definition
| the belief that all conflict is harmful and must be avoided |
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Term
| interactionist view of conflict |
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Definition
| the belief that conflict is not only a positive force in a group but also an absolute nexessity for a group to perform effectively |
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Term
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Definition
| conflict that supports the goals of the group and improves its performance |
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Term
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Definition
| conflict that hinders group performance |
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Term
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Definition
| conflict over the content an goals of the work |
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Term
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Definition
| conflict based on interpersonal relationships |
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Term
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Definition
| conflict over how work gets done |
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Term
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Definition
| a process that has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes |
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Term
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Definition
| awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise |
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Term
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Definition
| emotional involvement in a conflict that creates anxiety, tenseness, frustation, or hostility |
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Term
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Definition
| decisions to act in a given way |
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Term
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Definition
| a desire to satisfy one's interestm regardless of the impact on the other party to the conflict |
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Term
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Definition
| a situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties |
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Term
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Definition
| the desire to withdraw from or suppress a conflict |
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Term
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Definition
| the willingness of one party in a conflict to place the opponent's interests above his or her own |
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Term
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Definition
| a situation in which each party to a conflict is willing to give up something |
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Term
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Definition
| the use of resolution and stimulation technique to achieve the desired level of conflict |
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Term
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Definition
| a process in which two or more parties exchange good or services and attempt to agree on the exchange rate for them |
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Term
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Definition
| negotiation that seeks to divide up a fixed amount of resources; a win-lose situation |
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Term
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Definition
| the belief that there is only a set amount of goo or services to be divvied up between the parties |
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Term
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Definition
| negotiation that seeks one or more settlements that can create a win-win solution |
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Term
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Definition
| the best alternative to a negotiated agreement; the least the individual should accept |
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Term
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Definition
| a neutral third party who facilitates a neogtiated solution by using reasoning and suggestions for alternatives |
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Term
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Definition
| a third party to a negotiation who has the authority to dictate an agreement |
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Term
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Definition
| a trusted third party who provides an informal communication link between the negotiator and the opponent |
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