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ch 12
get rich or die trying
26
Marketing
Undergraduate 3
10/24/2011

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Cards

Term
line extension
Definition
development of a product that is closely related to existing products in the line but is designed specifically to meet different customer needs
Term
product modification
Definition
changes in one or more characteristics of a product
Term
quality modification
Definition
changes relating to a products dependability and duration
Term
functional modification
Definition
changes affecting a products versatility, effectiveness, convenience, or safety
Term
aesthetic modification
Definition
changes relating tot he sensory appeal of the product
Term
new product development
Definition
a seven phase process for introducing products: idea generation, screening, concept testing, business analysis, product development, test marketing, and commercialization
Term
idea generation
Definition
seeking product ideas to achieve organizational objetives
Term
screening
Definition
selecting the ideas with the greatest potential for further review
Term
concept testing
Definition
seeking a sample of potential buyers responses to a product idea
Term
business analysis
Definition
evaluating the potential impact of a product idea on the firms sales, costs, and profits
Term
product development
Definition
determining if producing a product is technically feasible and cost effective
Term
test marketing
Definition
a limited introduction of a product in geographic areas chosen to represent the intended market
Term
commercialization
Definition
refining and finalizing plans and budgets for full-scale manufacturing and marketing of a product
Term
product differentiation
Definition
creating and designing products so that customers perceive them as different from competing products
Term
quality
Definition
the overall characteristics of a product that allow it to perform as expected in satisfying customer needs
Term
level of quality
Definition
the amount of quality a product possesses
Term
consistency of quality
Definition
the degree to which a product has the same level of quality over time
Term
product design
Definition
how a product is conceived, planned, and produced
Term
styling
Definition
the physical appearance of a product
Term
product features
Definition
specific design characteristics that allow a product to perform certain tasks
Term
customer service
Definition
human or mechanical efforts or activities that add value to a product
Term
product deletion
Definition
eliminating a product from the product mix when it no longer satisfies a sufficient number of customers
Term
product manager
Definition
the person within an organization who is responsible for a product, a product line, or several distinct products that make up a group
Term
brand manager
Definition
the person responsible for a single brand
Term
market manager
Definition
the person responsible for managing the marketing activities that serve a particular group of customers
Term
venture team
Definition
a cross-functional group that creates entirely new products that may be aimed at new markets
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