Term
| Define employee relations |
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Definition
| Employee relations refers to the total interaction that occurs between an employer (and their representatives) and the employee (and their representatives) in regard to the establishment of conditions of employment. |
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Term
| What is a collective agreement? |
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Definition
| A collective/enterprise agreement is a negotiated agreement between an employer and a union or a group of employees. |
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Term
| Advantages of a centralised system? |
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Definition
- Government has greater control over wage outcomes, thus better management of the economy
- Increased stability and predictability |
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Term
| Disadvantages of a centralised system? |
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Definition
- System is less flexible, eg same wages in a country town and city town
- Large unions are favoured as they have the money for expensive legal cases
- Cannot adjust for circumstances, eg higher productivity = no raise |
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Term
| Advantages of a decentralised system? |
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Definition
- Greater flexibility that take into the individual characteristics of each workplace
- Greater communication between employer and employee |
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Term
| Disadvantages of a decentralised system? |
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Definition
- Government has less control over economy
- Greater inequality
*Literally just flip the advantages between each system |
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Term
| Outline the 8 steps of Kotter's theory of change management |
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Definition
1. Establish a sense of necessity (SWOT)
2. Form a guiding group that will ensure change is in the right direction
3. Create a vision
4. Communicate the vision to affected stakeholder, dispels fear. Should explain advantages.
5. Empower people to fulfill the vision
6. Recognise and reward achievements
7. Consolidate improvements
8. Institutionalise the changes |
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Term
| Outline the establishment phase of the employment cycle |
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Definition
- Job analysis: includes description (tasks that will need to be performed) and specification (skills/ exp required)
- Recruitment, can be done externally/ internally
- Selection - picking the best possible employee that most correctly matches the criteria |
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Term
| Outline the maintenence stage of the employment cycle |
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Definition
- Induction: the process of acquainting new employees with the organisation's history, policies, culture, practices and jobs they will perform
- Training and development: teach staff how to perform their job more effectively/ expand their skillset
- Recognition and reward: implementing reward programs, motivating and attracting employees |
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Term
| Outline the termination phase of the employment cycle |
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Definition
The ending of an employee's employment with the employer.
Can be involuntary or voluntary. |
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Term
| Define industry-wide awards |
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Definition
| Provide only a safety net of minimum conditions. |
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Term
| Identify and outline features of 3 layouts |
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Definition
Process - functional, machinery arranged according to their function. Effective if the org deals with a number of products
Fixed position - large projects where it would be impractical to move the product, eg building site
Product - machinery and equipment arranged to added to the product in a sequence of steps |
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Term
| What is a master production plan? |
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Definition
| Details what is to be produced and when. Eg, production methods, volume to be produced, where/ when, staff required |
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Term
| Material management strategies? |
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Definition
Inventory control - ensures maintenence costs are kept to a minimum
Just in time - inputs arrive when needed, saving space |
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Term
Outline Maslow's theory of motivation
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Definition
Is important as it outlines what organisations should aim to satisfy in order to achieve motivation.
The hierarchy is as follows from bottom up -
Physiological needs - food, clothing
Safety and security - physical / emotional
Social needs - love, affection
Esteem needs - respsect and sense of accomplishment
Self-actualisation - fulfilment, personal growth and development |
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Term
| Outline Herzberg's two factor theory |
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Definition
Two types of factors - hygiene and motivation
Hygiene factors (Supervision, low pay, working conditions) either provide dissatisfaction or no dissatisfaction. They do not motivate.
Motivation factors (achievement, recognition) - these factors motivate. |
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Term
| Outline Locke's goal setting theory |
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Definition
| Locke's goal setting theory refers to setting specific, achievable goals, providing a sense of direction for employees |
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Term
| What is a production plan? |
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Definition
| An outline of all activities undertaken to combine resources (inputs) and create outputs. Organisations need to decide what good or service to produce, how to produce it and in what quantity |
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Term
| What is supply chain management? |
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Definition
Supply Chain Management is the range of suppliers form which an organisation purchases materials and resources. The supply chain moves onto storage facilities before reaching consumers. The supply chain needs to be well managed because an operations system depends on inputs. (Need reliable supply chains) |
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Term
| What is quality assurance? |
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Definition
Involves the use of a quality system to ensure that an organisation achieves set standards.
INTERNATIONAL ORGANISATION FOR STANDARDISATION (ISO) |
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Term
| How can ethics be incorporated in outputs? |
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Definition
| Honest marketing, high standards of quality |
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Term
| Ethics in transformations? |
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Definition
| Efficient use of resources, don't outsource, training, limiting environmental impact |
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Term
Collective/Enterprise Bargaining Agreements (EBA) |
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Definition
| The result of a collective and/or enterprise bargaining. It is negotiated agreement between an employer and a union or group of employees |
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Term
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Definition
| The process of directly negotiating wages and employment conditions between employers and employees at an enterprise level. Meaning that they don't need a union to negotiate. Has to be signed off by Fair Work |
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Term
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Definition
| Refers to the process of determining terms and conditions of employment through direct negotiation between unions and employers. Unions are often used for very large workplaces where they want pay and conditions higher than the reward. |
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Term
What is organisational inertia
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Definition
| Refers to an unenthusiastic response from management to proposed change. An organisation that cannot accept/undertake change suffers from "organisational inertia" |
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