Term
| Outline two positives and negatives LSO's make to the economy |
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Definition
Positives - employment / exports / infrastructure / research and development
Negatives - damage to environment / outsourcing
*MUST LINK BACK TO THE ECONOMY. Eg, "Damages made ot the environment will cost the economy, money that could be spent better elsewhere" |
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Term
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Definition
Staff satisfaction surveys, number of sales
*USE THE MOST APPROPRIATE ONE TO THE QUESTION |
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Term
| Define all the terms of POLC |
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Definition
Plan - Determine the objectives of the operation and how to achieve them.
Organise – Organise staff to facilitate the production process.
Lead – Investigate new process to complete tasks.
Control – Control the quality of the product.
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Term
| Describe one way management can develop a organisation's corporate culture |
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Definition
| They can implement different strageties. Eg, change the uniform to a more formal one, or develop policies for the way things should be done. |
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Term
| Describe two ways for managing quality to ensure high-quality products. |
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Definition
Quality control - various inspection points the production process
Quality assurance - the use of a system to acheive set standards. Usually done by an external auditor, and ensures inputs are of the highest grade.
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Term
| Describe the establishment phase of the employment cycle |
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Definition
Job analysis - includes a job description (Jobs that will be performed/ responsiblities) and specification (Skills required)
Recruitment and selection - selecting the best possible employee that most correctly matches the criteria
Employment arrangements - conditions of employment, hours, salary etc |
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Term
| Describe the maintenance stage of the employment cycle |
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Definition
Induction - rundown and introduction to the corporate culture/ org in general
Training - furthering their skillset
Motivating employees (monetary/ non-monetary benefits) |
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Term
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Definition
| Job design is grouping tasks and defining who should perform them, how they should complete it and where |
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Term
| Describe termination stage of the employment cycle |
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Definition
| • Termination of employment is the final phase of the employment cycle. An employee may leave the organisation voluntarily through resignation, retirement or accepting redundancy. Sometimes an employee will be forced to leave the organisation because they have been made redundant or have been dismissed. |
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Term
| Advantages and disadvantages of the functional structure |
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Definition
Advantages - defined career pathway, efficient use of resources, opportunities for development
Disadvantages - lack of flexibility, slow response to changes due to seperation of functions |
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Term
| Advantages and disadvantages of the divisional structure? |
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Definition
Advantages - greater expertise in each division, greater flexibility, encouragement of cooperation between depts
Disadvantages - rivalry, difficulities in communication, work may be doubled |
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Term
| Advantages and disadvantages of the matrix structure? |
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Definition
Advantages - flexible, spread pool of expertise, enhanced decision making
Disadvantages - undermines authority |
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Term
| Define the role of planning |
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Definition
| Process of defining achievable objectives and methods to achieve them. |
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Term
| The three types of planning and who sets them |
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Definition
Strategic - 3-5 years, set my senior managers, determines what the org wants to be
Tactical - 1-2 years, middleman managers (dept heads etc)
Operational - day to day, short term objectives, set by frontline managers |
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Term
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Definition
Planning - mentioned before
Organising - coordination of resoures and time with tasks
Leading - managers influencing employees, being positive role models
Controlling - evaluating performance |
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Term
| The policy development process (9 steps) |
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Definition
1. Identify the problem or issue.
2. Research the environment.
3. Consult stakeholders.
4. Develop a policy.
5. Draft the policy to be read by stakeholders.
6. Revise the changes made.
7. Approve and distribute the policy.
8. Monitor the policy.
9. Evaluate. |
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Term
| Identify and describe three management skills |
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Definition
Communication - effective two way transmission of information
Delegation - transfer of authority
Problem solving - identifying a problem and coming up with ways to fix it
Negotiation - bargaining amongst parties to produce a win win situation
Others (self explanatory) - decision making, stress management, time management |
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Term
| Key elements of an operations system? |
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Definition
Inputs - raw materials, capital, labour, time, money
Transformation - conversion of inputs to outputs
Outputs - end result of the transformation process |
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Term
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Definition
| Bulk buy inputs, eliminate waste, automate processes, outsource |
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Term
| How can an org manage operations ethically and socially? |
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Definition
Manage inputs appropriately - no serious impact on environment, waste to a minimum
Manage suppliers appropriately - follow guidelines, no preferential treatment
Manage staff appropriately - make sure there are sufficient facilities that contribute to OHS
Manage customer relationship appropriately - goods are produced to a good standard |
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Term
| Maslow's theory - what are the 5 steps? |
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Definition
1. Physiological needs (Food, water)
2. Safety needs (Shelter, clothing)
3. Social needs (Being loved)
4. Esteem needs (promotion)
5. Self-actualisation needs (Growth/ dev)
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Term
| Differences between the centralised and decentralised approach? |
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Definition
Centralised - government control wage determination
- ADR methods of conciliation and arbitration are used
Decentralised - employees negotiate terms with their employers individually
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Term
What is a collective agreement?
A method of determining employment conditions. Must be approved by fair work Australia. |
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Definition
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Term
| What is the role of HRM under a decentralised approach? |
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Definition
-Negotiate employment arrangements
- Ensure agreements are fully implemented
-Deal with disputes and conflict |
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Term
| List external and internal sources of change? |
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Definition
Poor financial performance, management, employees, crisis, innovation, corporate culture
Operating environment - customers, competitors, suppliers, interest groups
Macro - political and legal forces, technological forces, social |
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Term
| Outline Kotter's 8 step theory of change management |
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Definition
1. Establish a sense of urgency
2. Form a guiding group that will ensure change is in the right direction
3. Create a vision
4. Communicate the vision
5. Empower people to fulfill the vision
6. Recognise and reward achievements
7. Consolidate improvements
8. Instituionalise the changes |
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Term
| Low risks strategies to manage change? |
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Definition
| Setting achievable objectives, creating a culture for change (encouraging teamwork) |
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Term
| High risk strategies to manage change? |
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Definition
| Threat, manipulation, and cooptation. Often seen as unethical. |
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Term
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Definition
- Performance appraisals will need to be changed to reinforce the new attitude
- Recruitment and selection process must be altered |
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