Term
Wallstreet journal
The New Job is in the Details
5 points for interviews |
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Definition
Your Appearance
Meal Etiquette
Awareness (be prepared to work immed.)
Plan Ahead (practice in front of mirror)
Deportment (how you carry yourself) |
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Term
Wallstreet Journal
Business Owners Try to Motivate Employees
How to emotionally hand hold employees |
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Definition
Upgrade Titles
enable employees to work remotely
have private weekly meetings
Give bonuses
make breakfast |
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Term
What is leadership?
Six Parts |
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Definition
Intentionally - purpose plan vision
Influencing - inspire
Followers - volunteers
Toward Change - visions of betterment
Through Shared Purpose - Win them over
and Personal Responsibility - employee and management take responsibility |
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Term
Wallstreet Journal
The book review : checklist manifesto |
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Definition
| All jobs can be made better with "checklist," but you still need human judgement |
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Term
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Definition
Basic Starting Point: Supervisors - focus on short term task in a particular job function
Middle level Managers: Translate long term strategies into short term action
Highest: Executives - mirror image of supervisor, but instead of short term they look at long term in certain tasks and functions over the entire organization. |
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Term
Different roles of management
3 categories |
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Definition
Decision making roles (4 types)
Information Processing Roles (informational roles) 3 types
Interpersonal Roles (3 types) |
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Term
| Decision making roles (4 types) |
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Definition
Entrepreneur role - You will have to decide what projects to initiate
Disturbance Role - Takes care of unexpected events
Resource Allocate - right people with the right tools at the right time
Negotiator |
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Term
| Information Processing roles (Informational roles) (3 types) |
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Definition
Monitor - watch or oversee
Disseminator role - transfers info from the monitor to the workers
Spokesperson - represents workers, company, and department to others |
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Term
| Interpersonal Roles (3 types) |
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Definition
Leader - intentionally leads followers toward change
Liason - makes connections and coordiantes different departments
Figure Head - a symbol of the companies values and policies (always watched) |
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Term
| 6 major challenges pressing on managers today |
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Definition
Increasing Efficiency
Increasing Effectiveness
Becoming more flexible and innovatitve in serving customers
Properly utilizing IT
maintaing high ethical standards
Leveraging Powers of diversity |
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Term
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Definition
| hiring and promoting family members |
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Term
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Definition
| Wrote the wealth of nations, focused on why some nations were wealthier than others. Said production has to be efficient |
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Term
| Adam Smith 4 parts of efficiency |
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Definition
Division of labor
Specialization of labor
Expertise of labor
Efficiency |
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Term
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Definition
father of management "One best way"
Coal Furnace Example |
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Term
| Fredrick Taylors 4 principles of efficiency |
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Definition
Study the work and labor of employees
Codify rules (SOP)
Select worker to fit task
Pay for performance |
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Term
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Definition
a managers formal authority comes from the position
Position comes from knowledge, skill, and abilities
Everyone needs a job description
create an organization chart
have a well documented system of policy and procedures |
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Term
1920 Mary Parker Follet
4 Principles |
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Definition
Considered the human side of work and organization. Not all about Efficiency
who knows the most about the work of the job (the worker)
Managers should behave as coaches and facilitators
importance of working in cross functional teams
leadership is not based on position, but on knowledge and expertise |
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Term
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Definition
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Term
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Definition
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Term
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Definition
| ability to understand your as well as others emotions. Learn to manage your own emotions. |
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Term
| Emotional Maturity and Strength |
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Definition
| your choices and actions guide your moods, feeling, and emotions rather than your actions are based on your moods feelings and emotions. |
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Term
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Definition
Shareholders
Lenders
Employees
Managers
Partners
Customers
Community |
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Term
| 2 things that drive business but not stakeholders |
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Definition
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Term
| 3 reasons why we must behave ethically |
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Definition
avoid harming others
maintain and enhance the reputation
it is the right thing to do |
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Term
| 3 questions to ask yourself when an ethical decision comes about |
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Definition
will more than one party benefit?
am i willing to openly communicate my decision to those who are affected?
does my decision fall in the acceptable terms of my profession, NOT business or fim? |
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Term
Toyota Article 2
5 important performance measures that managers have to maintain |
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Definition
Reputation
Profit
Lawsuits
Quality
Market Share |
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