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Business Communications Terms
BUS271
70
Communication
Undergraduate 2
12/05/2011

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Cards

Term
Chronological Resume
Definition
Traditional organizational format for resumes
Term
Functional Resume
Definition
points of primary interest to employers transferable skills appear in heading
Term
Chrono-Funtional Resume
Definition
combines features of chrono and funtc resumes
Term
Scannable resume
Definition
will be read by computer not human
Term
Beamer resume
Definition
quick version designed for PDA or phone
Term
Inline resume
Definition
attatched to or in body of email
Term
Text resume
Definition
without formatting or in body of email
Term
professional portfolio
Definition
collection of artifacts about your communication
Term
multimedia resume
Definition
presentaion software on microsoft of CD
Term
Unsolicited application
Definition
unrequested message sent to prospective employers
Term
Encoding
Definition
process of selection and organizing message
Term
decoding
Definition
interpreting the message
Term
feedback
Definition
response reciever gives to sender
Term
organizational communication
Definition
movement of info within company
Term
internal messages
Definition
intended for recipients in org.
Term
external messages
Definition
directed to recipients outside org.
Term
intrapersonal communication
Definition
occurs within oneself
Term
interpersonal communication
Definition
occurs between 2 people
Term
group communication
Definition
occurs between more than 2 people
Term
public communication
Definition
intended for org.to reach to public
Term
formal network flow
Definition
follows companys formal organiz. chart
Term
Informal network flow
Definition
develops as people interact within formal communication
Term
ethics
Definition
prinicples of right and wrong that guide decision making
Term
Culture
Definition
way of life of people
Term
power distance
Definition
less powerful people expect that power is unequal
Term
ethnocentrism
Definition
belief that specific patterns of behavior desired in noes own culture
Term
chronemics
Definition
study of how culture perceives time and its use
Term
proxemics
Definition
study of cultural space requirements
Term
haptics
Definition
study of touch
Term
kinesics
Definition
study of body language
Term
self concept
Definition
who we think we are
Term
self esteem
Definition
how tou feel about yourself and value yourself
Term
self fulfilling prophecy
Definition
idea that you see yourself as others see you
Term
intrapersonal communication
Definition
perception,memories,
Term
intrapersonal intelligence
Definition
capacity to form an accurate model of ones self
Term
interpersonal intelligence
Definition
undestand other people
Term
impression management
Definition
control communication info thorough performance
Term
assertiveness
Definition
expressive communication
Term
compliance resisting
Definition
refusal to comply with influence attempts
Term
rational explanation
Definition
type of influence that includes some sort of formal presentation
Term
advocacy
Definition
championing ideas, propsoals actions or people above them
Term
metacommunication
Definition
message not expressed in words
Term
empathy
Definition
when a person attempts share anothers feelings or emotions
Term
Goodwill
Definition
maintain positive, productive reltionships with other
Term
outlining
Definition
the process of identifying ideas and arranging then in the right sequence
Term
deductive sequence
Definition
message that begins with the major idea
Term
inductive sequence
Definition
withholds major idea with explanations
Term
netiquette
Definition
proper behavior on the internet
Term
flame
Definition
sarcastic word,abusive message
Term
claim
Definition
request for an adjustment
Term
Routine claim
Definition
claim granted quickly, without persuasion
Term
adjustment message
Definition
adjusts the terms of a sale in customers favor
Term
Sales promotional material
Definition
statements made about related merchandise or service
Term
Acknowledgement message
Definition
indicates order has been received and is being processed
Term
logos
Definition
logical appeal with facts and statistics
Term
ethos
Definition
appeal with credibility for ourselves, product, position
Term
pathos
Definition
emotional appeal that elicts emotion from audience
Term
AIDA
Definition
4 step inductive process: gain attention, generating interest, creating desire, motivating action
Term
libel
Definition
written defamatory remarks
Term
slander
Definition
spoken defamatory remarks
Term
deductive
Definition
topic sentence precedes the details
Term
inductive
Definition
topic sentence follows details
Term
complements
Definition
additional words that complete meaning
Term
phrase
Definition
not a compete sentence
Term
dependent clause
Definition
does not complete a thought
Term
independent clause
Definition
conveys complete thought complete sentence
Term
sentence fragment
Definition
seperate sentence causes receivers to become confused
Term
comma splice
Definition
clauses are joined but only a comma not with coordinating conjunction
Term
active words
Definition
subject is the doer of action
Term
passive verbs
Definition
subject is receiver of action
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