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busines test three
third test
36
Business
Undergraduate 1
04/10/2007

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Cards

Term
open shop
Definition
members are not required to join the union
Term
closed shop
Definition
members must join the union to work for the company
Term
closed shop
Definition
members must join the union to work for the company
Term
union shop
Definition
workers are not required to be part of union when hired but must agree to join within a certain period of time
Term
arbitration
Definition
agreement to bring in a third party during a labor dispute
Term
yellow dog contract
Definition
requires employees to agree to not to join a union
Term
what tools do unions use to inforce a contract?
Definition
strikes. boycotts, strike outs
Term
management tactics during strikes
Definition
lockouts, scab worker, injunctions
Term
target market
Definition
marking directed towards groups and organizations
Term
market segmentation
Definition
dividing the total market into into groups whose members has similar characteristics.
Term
demographic segmentation
Definition
dividing the market by market, age and educaion level
Term
psychographic segmentation
Definition
dividing the market using the groups values, attitudes, and intrests
Term
green product
Definition
product whose production, use and disposal, don't damage the environment
Term
marketing mix
Definition
product price place and promotion. ingrediants for in a marketing program.
Term
marketing concept
Definition
three part business philosophy: customer orientation, a service orientation, profit orientation
Term
promotion
Definition
is the techniques used to get people to buy their products.
Term
relationship marketing
Definition
goal of keeping individual customers over time by offering them products that meet their requirements
Term
brand equity
Definition
awarenes, loyalty, perceived quality, images, and emotions
Term
break even analysis
Definition
to determine profitability at various levels of sales
Term
penetration pricing
Definition
strategy in which a product is priced low to attract many customers and dicourage compatition
Term
SKim pricing
Definition
priced high to make the most profit while there is little compitition
Term
PRODUCT LINE
Definition
items phyisically similar
Term
product mix
Definition
combination of a product lines offered by manufactuerers
Term
trademark
Definition
legal protectiosn for the name and the pictorial design
Term
trademark
Definition
legal protectiosn for the name and the pictorial design
Term
drop shippers
Definition
wholesalers that send products to retailer directly from the producer to the buyer
Term
intermodal shipping
Definition
use orf multiple modes of transpertation to complete a single long distance movement of freight
Term
marketing intermediaries
Definition
organizations that assist in moving goods and services from producers to industrial and consumer users
Term
utility
Definition
vaule that organizations add to goods or services when the products are made more usefull to consumers than they were before
Term
supply chain management
Definition
managing the movement of raw materials, parts, work in progress, finished good etc.
Term
electronic retailing
Definition
selling goods and services to ultimate customers over the internet
Term
advertising
Definition
paid communication through various media by organization and individuals who are in some way identified in the advertizing message
Term
promotion mix
Definition
combination of promotional tools an organization uses
Term
public relations
Definition
evaluates public attitudes, changes policies and procedures in response to public request
Term
pull strategy
Definition
heavy advertising and sales promotion efforts are directed toward consumers sa that they'llrequests the products from retailers
Term
push strategy
Definition
producer used advertising. personal selling, ales promotion, and all other promotional tools to convince wholesalers to stock and sell merchandise
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