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BUS100 Ch5 Key Terms
BUS100 Chapter 5 Key Terms
34
Business
Undergraduate 1
02/14/2012

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Term
Management
Definition
process of planning, organizing, leading, and controlling an organization's resources to achieve its goals.
Term
Planning
Definition
management process of determining what an organization needs to do and how best to get it done.
Term
Organizing
Definition
management process of determining how best to arrange an organization's resources and activities into a coherent structure.
Term
Leading
Definition
management process of guiding and motivating employees to meet an organization's objectives.
Term
Controlling
Definition
management process of monitoring an organization's performance to ensure that it is meeting its goals.
Term
Top Manager
Definition
manager responsible for a firm's overall performance and effectiveness.
Term
Middle Manager
Definition
manager responsible for implementing the strategies and working toward the goals set by top managers.
Term
First-Line Manager
Definition
manager responsible for supervising the work of employees.
Term
Technical Skills
Definition
skills needed to perform specialized tasks.
Term
Human Relations Skills
Definition
skills in understanding and getting along with people.
Term
Conceptual Skills
Definition
abilities to think in the abstract, diagnose and analyze different situations, and see beyond the present situation.
Term
Decision-Making Skills
Definition
skills in defining problems and selecting the best course of actions.
Term
Time Management Skills
Definition
skills associated with the productive use of time.
Term
Strategic Management
Definition
process of helping an organization maintain an effective alignment with its own environment.
Term
Goal
Definition
objective that a business hopes and plans to achieve.
Term
Strategy
Definition
broad set of organizational plans for implementing the decisions made for achieving organizational goals.
Term
Mission Statement
Definition
organization's statement of how it will achieve its purpose in the environment in which it conducts its business.
Term
Long-Term Goal
Definition
goal set for an extended time, typically for 5 years or more into the future.
Term
Intermediate Goal
Definition
goal set for a period of 1-5 years into the future.
Term
Short-Term Goal
Definition
goal set for the very near future.
Term
Corporate Strategy
Definition
strategy for determining a firm's overall attitude toward growth and the way it will manage its businesses or product lines.
Term
Business (or competitive) Strategy
Definition
strategy, at the business-unit or product-line level, focusing on improving a firm's competitive position.
Term
Functional Strategy
Definition
strategy by which managers in specific areas decide how best to achieve corporate goals through productivity.
Term
Strategy Formulation
Definition
creation of a broad program for defining and meeting an organization's goals.
Term
Strategic Goal
Definition
goal derived directly from a firm's mission statement.
Term
SWOT Analysis
Definition
identification and analysis of organizational strengths and weaknesses and environmental opportunities and threats as part of strategy formulation.
Term
Environmental Analysis
Definition
process of scanning the business environment for threats and opportunities.
Term
Organizational Analysis
Definition
process of analyzing a firm's strengths and weaknesses.
Term
Strategic Plan
Definition
plan reflecting decisions about resource allocations, company priorities, and steps needed to meet strategic goals.
Term
Tactical Plan
Definition
generally short-term plan conceded with implementing specific aspects of a company's strategic plan.
Term
Operational Plan
Definition
plan setting short-term targets for daily, weekly, or monthly performance.
Term
Contingency Planning
Definition
identifying aspects of a business or its environment that might entail changes in strategy.
Term
Crisis Management
Definition
organization's methods for dealing with emergencies.
Term
Corporate Culture
Definition
the shared experiences, stories, beliefs, and norms that characterize an organization.
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