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Bus100 Ch10
Business Essentials Ebert / Griffin 8e Chapter 10 Key Terms
33
Business
Undergraduate 1
02/12/2011

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Term
Affirmative Action Plan
Definition
Written statement of how the organization intends to actively recruit, hire, and develop members of relevant protected classes
Term
Benefits
Definition
Compensation other than wages and salaries
Term
Bonus
Definition
Individual performance incentive in the form of a special payment made over and above the employee's salary
Term
Boycott
Definition
Labor action in which workers refuse to buy the products of a targeted employer
Term
Cafeteria Benefits Plan
Definition
A benefit plan that sets limits on benefits per employee, each of whom may choose from a variety of alternative benefits
Term
Collective Bargaining
Definition
Process by which labor and management negotiate conditions of employment and draft a labor contract for union-represented workers
Term
Compensation System
Definition
Total package of rewards that organizations provide to individuals in return for their labor
Term
Compulsory Arbitration
Definition
Arbitration required by law; method of resolving a labor dispute in which both parties agree to submit to the judgment of a neutral party
Term
Contingent Worker
Definition
Employee hired on something other than full-time basis to supplement an organization's permanent workforce
Term
Cost-of-Living Adjustment (COLA)
Definition
Labor contract clause tying future raises to changes in consumer purchasing power
Term
Strike
Definition
Labor action in which employees temporarily walk off the job and refuse to work
Term
Employee Information System (Skills Inventory)
Definition
Computerized system containing information on each employee's education, skills, work experiences, and career aspirations
Term
Employment at Will
Definition
The principle, increasingly modified by legislation and judicial decision, that organizations should be able to retain or dismiss employees at will
Term
Equal Employment Opportunity
Definition
Legally mandated nondiscrimination in employment on the basis of race, creed, sex, or national origin
Term
Equal Employment Opportunity Commission (EEOC)
Definition
Federal agency enforcing several discrimination-related laws
Term
External Recruiting
Definition
Process of attracting persons outside the organization to apply for jobs
Term
Gain Sharing Plan
Definition
Incentive plan that rewards groups for productivity improvements
Term
Hostile Work Environment
Definition
Form of sexual harassment deriving from off-color jobs, lewd comments, and so forth
Term
Human Resource Management (HRM)
Definition
Set of organizational activities directed at attracting, developing, and maintaining an effective workforce
Term
HRM
Definition
Human Resources Management
Term
COLA
Definition
Cost of Living Adjustment
Term
EEOC
Definition
Equal Employment Opportunity Commission
Term
Incentive Program
Definition
Special compensation program designed to motivate high performance
Term
Internal Recruiting
Definition
Process of considering present employees as candidates for openings
Term
Job Analysis
Definition
Systematic analysis of jobs within an organization
Term
Job Description
Definition
Description of the duties and responsibilities of a job, its working conditions, and the tools, materials, equipment, and information used to perform it
Term
Job Specification
Definition
Description of the skills, abilities, and other credentials and qualifications required by a job
Term
Knowledge Workers
Definition
Employees who are of value because of the knowledge they possess
Term
Labor Relations
Definition
Process of dealing with employees who are represented by a union
Term
Labor Union
Definition
Group of individuals working together to achieve shared job-related goals, such as higher pay, shorter working hours, more job security, greater benefits or better working conditions
Term
Lockout
Definition
Management tactic whereby workers are denied access to the employer's workplace
Term
Mediation
Definition
Method of resolving a labor dispute in which a third party suggests, but does not impose, a settlement
Term
Merit Salary System
Definition
Individual incentive linking compensation to performance in nonsales jobs
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