Term
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Definition
- Balance various aspects of the organization instead of just focusing on one, incorporate various metrics
- Map on axis of structure (flexibility/control) vs Focus (internal/external)
Sectors
- Human Relations Emphasis (flex+in)
- Open system Emphasis (flex+ext)
- Internal Process Emphasis (control + in)
- Rational Goal Emphasis (control + ext) |
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Term
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Definition
| Miles Snow Strategy - maintain stable core business while also kind of targeting newer sectors with possible growth focused on innovation |
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Term
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Definition
- Concerned with stability or even retrenchment
- Attempts to hold onto current market position/share
- Concerned with efficiency and control |
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Term
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Definition
| Concentrating a specific regional market or buyer group and achieve low cost leadership or differentiation there |
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Term
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Definition
Focus on what outputs the organization has produced
- Indicators: Operative goals
- Easy to measure outputs, but generally no one cohesive metric and difficult to balance conflicting goals or metrics |
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Term
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Definition
In the Competing-values Model, for a flexible, internal emphasis
- Focus on HR development, cohesion, morale, training |
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Term
| Internal process approach |
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Definition
- Focuses on internal health and efficiency
7 Indicators
1. Culture
2. Team spirit
3. Confidence, trust and communication
4. Decision making near information
5. Undistorted horizontal and vertical communication
6. Consistent and effective rewards
7. Interaction and good conflict resolution
Good internal processes are correlated with but not always causing efficient outputs |
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Term
| Internal Process emphasis |
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Definition
In the Competing-values Model, for a controlled, internal emphasis
- Focus on stability and equilibrium, information management and communication |
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Term
| Low cost leadership strategy |
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Definition
- Tries to increase market share through low prices, so it aggressively seeks efficiency and control.
- More stability focused than innovation |
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Term
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Definition
Closely related to company's official goals
- define business operations and focuses on values, markets and customers that distinguish the organization
- What the organization is trying to achieve
- communication tool |
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Term
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Definition
- Broad strokes of what the organization is trying to achieve, in terms of values, profit, performance, etc.
- See Mission |
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Term
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Definition
In the Competing-values Model, for a flexible, external emphasis
- Focus on Growth and resource acquisition, flexibility, readiness and external evaluation |
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Term
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Definition
- quantify the overall performance sought for using the official goals as guidance
- Usually in the short run |
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Term
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Definition
| Seeks to innovate, take risks, find new opportunities and grow, suited for an dynamic environment |
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Term
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Definition
In the Competing-values Model, for a controlled, external emphasis
- Focus on productivity, efficiency, profit, planning and goal setting |
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Term
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Definition
Respond to environment in ad-hoc manner (without a set plan or strategy)
- Usually leads to failed companies |
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Term
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Definition
- Assumes that an organization must be efficient (use inputs well to generate more outputs) to be effective (reach organizational goals) thus measures resource use and efficiency
- Indicators: bargaining position, efficiency measures, the ability to respond to environmental changes |
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Term
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Definition
- Plan for interacting with competitive environment to acheive organizational goals
- Vs. Goals: goals are where the organization wants to be vs strategy is how to get there |
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Term
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Definition
- Fluid and flexible with strong horizontal coordination? (According to textbook)
- That doesn't make any sense... think that only applies to differentiator
- Reporting relationships and workflow in the organization |
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Term
| Porter's Competitive Strategies |
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Definition
-Measured on axis of how focused companies are and how differentiated they are (competitive scope and competitive advantage)
Strategies
- Low cost leadership (Walmart)
- Differentiation (Bullfrog Power)
- Focused low cost leadership (WestJet)
- Focused differentiation (Four Seasons Hotels) |
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Term
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Definition
- Focus on providing something unique, like distinctive or new product features, excellent service, or advertising
- customers are not so price conscious, and there's less industry rivalry, but can be expensive |
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Term
| Contingency Effectiveness Approaches |
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Definition
How to measure company effectiveness
-> Resource based approach (inputs)
-> Internal-process approach (organizations)
-> Goal Approach (results and outputs) |
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Term
| Organizational Effectiveness |
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Definition
| How well an organization achieves its goals - can be hard to quantify or measure goals and thus effectiveness |
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