Term
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Definition
| INACTIVE PROCESS... involves picking out only auditory stimulation |
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Term
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Definition
| ACTIVE PROCESS... this is 45% of communication and the most important communication skill... |
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Term
| Reception (5 steps to listening) |
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Definition
| the intake process that makes connections to short term memory. |
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Term
| Attention (5 steps to listening) |
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Definition
| where distractions are blocked out |
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Term
| Perception (5 steps to listening) |
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Definition
| where connections are made to previous memories |
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Term
| Assignment of meaning (5 steps to listening) |
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Definition
| divides information into categories for long term memory. |
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Term
| Response (5 steps to listening) |
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Definition
| where you reply back to the speaker |
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Term
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Definition
sympathy
suggestions
stories |
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Term
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Definition
relating to a person in such a way that you can identify his/her feelings...
also shows interest and clears up misunderstanding |
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Term
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Definition
| shows the speaker that you're listening and gives the speaker the opportunity to continue speaking. |
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Term
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Definition
| shows the speaker that you understand the information and gives the speaker a chance to clarify. |
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Term
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Definition
| shows the speaker that you understand the emotion in the information... also deepens the conversation and assists in validation. |
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Term
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Definition
| shows the speaker you understand the meaning behind the words. |
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Term
| 7 Barriers in Communication |
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Definition
1-mind reader
2-rehearser
3-filter
4-dreamer
5-identifier
6-derailer/sparrer
7-placater |
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Term
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Definition
| the ability to honestly express your opinions, feelings, attitudes, and rights without undue anxiety and in a way that does not infringe upon the rights of others. |
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Term
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Definition
-be clear and specific
-be timely
-critique only changeable aspects
-approach without judgement
-be supportive |
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Term
| Things to consider while GIVING feedback... |
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Definition
-tone and posture
-allowing time for the other person to respond
-your personal reaction to the situation
-timing |
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Term
| Things to consider while RECEIVING feedback... |
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Definition
-do not act emotionally
-collaborate on possible situations
-be open and give consideration to the provided information |
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Term
| Techniques for Assertiveness... |
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Definition
-empathy/validation
-offer explanation of problems
-precise resolutions |
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Term
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Definition
| repeating with a pleasant tone |
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Term
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Definition
| switching from the main topic to the behavior or emotion within the conversation |
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Term
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Definition
| freezing the conversation to focus on the main point/reason |
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Term
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Definition
| taking time away from the discussion before returning to it |
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Term
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Definition
| absorbed with one's self and one's own needs... expects the world to fulfill all needs and has a sense of entitlement.... everyone is born this way |
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Term
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Definition
| unselfish concerns for the welfare of others |
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Term
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Definition
| all needs should and deserve to be met... a growth of this leads to less care or concern for others |
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Term
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Definition
global narcissism...
superiority is bestowed to one culture over another.
this is the emotional attitude that one's own race, nation, or culture is superior to all others. |
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Term
| Barriers to acceptance (diversity) |
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Definition
-lack of knowledge
-lack of awareness
-past experiences
-received messages
-stereotypes
-inability to empathize |
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Term
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Definition
| the transmission of a message between a sender and a receiver |
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Term
| Barriers of Communication |
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Definition
-misinterpretation of the message
-non-verbal cues
-tone doesn't match the words |
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Term
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Definition
| should have some type of credibility |
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Term
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Definition
| do they understand the message you are trying to convey? |
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Term
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Definition
| must have valid ideas and applications |
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Term
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Definition
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Term
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Definition
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Term
| Ways that a person can change the way they communicate... |
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Definition
-roles (authority figures,peers)
-demographics (age, gender, ethnicity)
-affiliations (interest groups)
-occupations (artists, intern)
-stigma (physical handicap, criminal status) |
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Term
People respond to...
____% words
____% tone
____% body language |
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Definition
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Term
| ____% has nothing to do with what we are saying. |
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Definition
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Term
| Neuro-Linguistic Programming (NLP) |
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Definition
| is about recognizing patterns... it is concerned with process focused rather than content... it also provides a model of how we communicate with ourselves and others. |
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Term
| Keys for successful communication |
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Definition
*mirroring - paraphrashing
*validating - appreciating
*empathizing - identify with their feelings |
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Term
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Definition
-more ideas/input
-division of work
-risky-shift phenomenon |
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Term
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Definition
-time consuming
-loss of individuality
-group think
-social loafing |
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Term
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Definition
90% = reasonable
9% = difficult
1% = impossible |
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Term
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Definition
| attacks people/ideas within the group |
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Term
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Definition
| submits negative feedback, while offering no constructive suggestions |
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Term
| Recognition seeker (group member) |
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Definition
| demands attention while ignoring group issues |
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Term
| Playboy/Playgirl (group member) |
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Definition
| group time is used for entertaining and amusing |
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Term
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Definition
| attempts to assume command |
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Term
| Help seeker (group member) |
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Definition
| uses the group time as therapy |
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Term
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Definition
-lack of direction
-allocation (lack of resources)
-verdict (actual decision making process)
-conduct (not everyone behaves the same or has the same boundaries)
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Term
| Techniques for Resolution |
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Definition
-never ignore the conflict
-set team goals
-check your ego at the door
-learn the difference between agressive and assertive
-communication |
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Term
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Definition
-prior leadership skills
-vision, creation, and passion
-appreciation for knowledge/challenge
-diligence
-admiration of peers
-charisma |
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Term
| Authoritarian (leadership style) |
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Definition
| accordance with leaders goals |
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Term
| Democratic (leadership style) |
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Definition
| is in accordance with the groups goals |
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Term
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Definition
| is in accordance with individuals in group and not entire group |
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Term
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Definition
| joining, welcoming, understanding intent, and building relationships |
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Term
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Definition
| airing dissatisfaction, navigating conflict, evaluating leadership, and evaluating member roles |
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Term
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Definition
| setting expectations, establishing styles, learning leadership and member roles, establishing goals and procedures |
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Term
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Definition
| proper functioning, interpreting conflict as opportunity |
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Term
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Definition
| Placing closure on performance, achieving closure in relationships, preparing for new responsibilities |
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