Term
| ERP (enterprise resource planning) |
|
Definition
collection of integrated software for business management, accounting, finance, inventory management, etc.
Internally focused, Attempts to integrate everything, Everyone works together in e-collaboration, The entire organization knows the entire organization |
|
|
Term
| SCM (supply chain management) |
|
Definition
| tracks inventory and information among business processes and across companies |
|
|
Term
| SCM (supply chain management) SYSTEM |
|
Definition
IT system that supports supply chain management
Business strategy Overall cost leadership, Bottom-line initiative
Goal is to squeeze out every penny of cost possible in the supply chain
This will optimize fulfillment, logistics, production, revenue and profit |
|
|
Term
| CRM (customer relationship management) system |
|
Definition
uses information about customers to gain insight into their needs, wants, and behaviors in order to serve them better
Includes multi-channel service delivery, multiple ways in which customers can interact with a business
Focuses on Pre-sales activities (Sales Force Automation), Post-sales activities (Customer service and support) |
|
|
Term
| definition of information system |
|
Definition
- A combination of technical components
- Built and used by people to collect, create, and distribute useful data
- Used typically in organizational settings |
|
|
Term
| parts of information systems |
|
Definition
Data: The raw inputs for entry into information systems
Organized, processed and stored by an IS to support user information needs
Provide basis for qualitative/quantitative analysis
Hardware: The physical components of information systems
Hardware components include processors (like Pentium 4), input and output devices, storage devices, etc. Typical configurations based on application include micro, mid-range, mainframe, and super computers
Software: The instructions that operate the information system
System software controls the hardware (WindowsXP)
Application software allows user to perform specific tasks to increase productivity (MS Word)
Telecommunications: The communication mechanism of information systems
Allows two or more computers to communicate (network
People: People build systems, People use systems, People make rules for use of the systems |
|
|
Term
| Data hierarchy (data < info < knowledge) |
|
Definition
Intellectual asset hierarchy – data, information, business intelligence, knowledge
Data – raw facts that describe a particular phenomenon such as the current temperature, the price of movie rental, or your age
Information – data that have a particular meaning within a specific context
Knowledge – it can provide contextual explanation for business intelligence; point toward actions to take to affect business intelligence |
|
|
Term
|
Definition
Screenager – person who spends a lot of time in front of a screen – TV, iPod, computer, cell phone
Digital native – person ushered into this world alongside the digital revolution
Most young people are screenagers and digital natives
They readily embrace technology and therefore are most suited to running a business in the “e” world
M-commerce – e-commerce conducted over a wireless device
Subset of mobile computing
Mobility is key for the next generation of e-commerce that will rely on
- Knowing where we are
- Our ability to do anything from anywhere
- Ubiquitous smart appliances |
|
|
Term
|
Definition
Registering with search engines
Online ads
Viral marketing
Affiliate programs
Long Tail – explains e-commerce profitability in terms of a sales curve
Brick-and-mortar businesses carry limited inventory, inventory that is popular
E-businesses can carry huge amounts of “niche” inventory that may sell rarely at a brick-and-mortar store |
|
|
Term
|
Definition
Systematic approach to assessing and improving the value of business processes
Value chain – chain or series of business processes, each of which adds value to your organization’s products or services
Business process – standardized set of activities that accomplishes a specific task
Two types of processes: Primary and Support
Primary value process – takes in raw materials and makes, delivers, markets, sells, and services your products and services
Support value process – supports the primary value processes
Determine which processes add value and which processes reduce value
Focus IT appropriately |
|
|
Term
|
Definition
Help you build and work with business intelligence and some forms of knowledge
Data warehouse characteristics Multidimensional (Rows, columns, and layers)
Information from data warehouse can support decision making, as well as production operations |
|
|
Term
|
Definition
software tools to draw decision-making related information from a data. Query-and-reporting tools – similar to QBE tools, SQL, and report generators
Intelligent agents – utilize AI tools to help you “discover” information and trends
Multidimensional analysis (MDA tools) – slice-and-dice techniques for viewing multidimensional information |
|
|
Term
|
Definition
| subset of data warehouse where only a focused portion of the data warehouse is kept |
|
|
Term
|
Definition
| inventor of the netscape browser |
|
|
Term
|
Definition
| inventor of the world wide web |
|
|
Term
|
Definition
| internet pioneer; co-founder of TCP/IP |
|
|
Term
|
Definition
| Project Manager; lead the project for packet switching for BBN and IMP (interface Message Processor) |
|
|
Term
|
Definition
| Inventor of the ethernet; researched different functions that could be used on the ARPANET |
|
|
Term
|
Definition
| built first communications network between nodes |
|
|
Term
|
Definition
| Inventor of e-mail; created the @ "at-sign" |
|
|
Term
| What three major events contributed to explosive growth of the internet? |
|
Definition
1. congress bill that was passed that allowed open commercial use of the internet
2. the invention of Netscape
3. the invention of the World-Wide Web |
|
|
Term
| major kinds of e-commerce |
|
Definition
|
|
Term
| Electronic data interchange (EDI) |
|
Definition
direct computer-to-computer transfer of transaction information in standard business documents, such as invoices and purchase orders, in a standard format
How businesses communicate with each other
Used in e-marketplaces and VANs |
|
|
