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Block II - Chapter 5
Workload Measurement Methods
25
Management
Graduate
04/25/2011

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Term
Which manpower requirements measurement method is used to determine the frequency and duration of work in a work center?
Definition
Operational Audit
Term
What unit is used to record the duration of work activities?
Definition
Minutes
Term
What OA technique uses documented past performance in a work center?
Definition
Historical Records Technique
Term
What OA technique takes precedence over all others?
Definition
Directed Requirement Technique
Term
What OA technique uses estimates made by competent individuals?
Definition
Technical Estimate Technique
Term
Which OA technique is considered the least reliable but most used?
Definition
Technical Estimate Technique
Term
What OA technique uses a stopwatch to time individual events?
Definition
Good Operator Timing
Term
Which OA technique provides the amount of time it takes the average worker to complete a task?
Definition
Good Operator Timing
Term
What must be applied to Good Operator Times?
Definition
PR&D Time
6.7%
Term
What averaging technique uses percentages and times?
Definition
Weighted Average
Term
Which averaging technique uses an optimistic, most often, and pessimistic estimate of time?
Definition
1-4-1 or OMP Method
Term
Which averaging technique can be used when there are varying levels of complexity in a task?
Definition
1-4-1 or OMP method
Term
How is crew size used in determining the PAT?
Definition
Multiply by the frequency and duration of the activity
Term
In what form is all OA data presented?
Definition
Monthly Man-Hours
Term
What is the formula for Monthly Man Hours?
Definition
Freq*Time*Crew Size*Conv*PR&D/60
Term
What is the purpose of minimum manpower measurements?
Definition
To determine the minimum amount of manpower needed when the work occurs
Term
What kind of units are best suited for minimum manpower measurements?
Definition
Units with large amounts of standby time
Term
What are the factors contributing to minimum manpower?
Definition
Mission Needs
Performance Standards
Machine Design
Crew Size
Safety
Facility Limitations
Hours of Operation
Shift Size and Necessity
Post-manpower Requrements
Security
Term
What is a man-hour requirement which gives man-hour credit for required work done during other-than-duty hours?
Definition
Directed Requirement Factor (DRF)
Term
How does one compute the MMF for posts with equal coverage?
Definition
Multiply singular MMF by number of posts
Term
How does one compute MMF for posts with different coverage?
Definition
Sum the individual MMFs
Term
What measurement method is based upon the principle that random samples will maintain the distributional characteristics of the population?
Definition
Work Sampling
Term
What type of work sampling study is done at the category level?
Definition
Level I
Term
What type of work sampling study is done at the process level?
Definition
Level II
Term
When is work sampling most effective?
Definition
Non-repetitive or irregular work
Many difference processes of work
Many workers in a small area
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