1. BES component responsible for synchronizing the Domino Directory with the BB Configuration Databas
2. Connects to the messaging servers in the local organization's environment and retrieves the contact information that the BAS requires to search for user acounts on the messaging servers.
3. Mail store service is installed at the same time  as the BES.   It connects to the messaging server using the same connection information as the BES--the BAS is designed to communicate with the mailstore service using RPC

1. The BES component which pushes out the service books to the BlackBerry device.
2. Sends out IT policies, IT administration commands, service books, encryption keys to the BB smartphone
3. Performs administration services over the wireless network.  It sends IT policies, IT administration commands & provisions service books.  IT policies & IT administration commmands specify security, settings for synchronizing data over the wireless network, and other configuration settings on devices.
4. Also sends service books to devices to configure settings for features and components on devices.

Converts supported attachments into a format that can be viewed on BlackBerry  smartphones.   Converts attachments for the BB Messaging Agent, the BlackBerry MDS Connection Service, BlackBerry Collaboration Service

1. BlackBerry Enterprise Server component that will report SNMP data on the server after an administrator has installed a remote BlackBerry Collaboration Service.
2. Provides a connection between the organization's instant messaging server and the collaboration client on devices.

1. BES component responsible for wireless provisioning of BlackBerry devices for data service
2. Where the activation e-mail message, delivered to the user's mailbox, comes from when performing a wireless enterprise activation

1. The log file which contains information on service that routes incoming packets from the BlackBerry device to other BES services and components
2. Service which provides SNMP data from the BlackBerry Controller
3. Transfers data between BES components
4. Compresses & encrypts data that is sent to BB smartphones
5.  Decrypts and decompresses data received from BlackBerry Smartphones
6. Monitors and communicates the health of the BES components
7. Sends the data through the BlackBerry Router to, and from, the wireless network

1. Starts, monitors, and (if needed) restarts the BES components
2. BES component which performs health checks of critical BB services
3. The log a system administrator should review to determine if any of the BES components or services have missing health checks, been restarted, stopped responding, or stopped unexpectedly.

1. BES component responsible for retrieving browing issued by BlackBerry device
2. Service on the BES to confirm is working, if a BB device--configured to use the BB Browser--can't browse the internet.
3. Permits users to access web content, the internet, or an organization's intranet.   Also permits applications on devices to connect to organizations application servers or content servers for application data and updates.  

Location where the BES stores the data which keeps a record of e-mail messages which have been sent/received.  

1. BES component which connects to the BlackBerry Infrastructure.
2. Connects to the BB Dispatcher, the BB Infrastructure, and an organization's LAN to send data between the BES and the BB smartphones
3. Routes all data to wireless devices
4. Link between BES (and can be installed on same server) and SRP host
5. Provides the least cost routing (serial bypass) for BlackBerry devices
6. Connects to the wireless network to send data to and from devices.   Also sends data over the organization's network to devices that users connected to computers that host the BlackBerry device manager.

1. BES component responsible for the formatting of rich text email messages delivered to the BlackBerry device.
2. Monitors the BB state databases
3. Connects to the messaging server to provide e-mail messaging, calendar management, address lookups, attachment viewing, and attachment downloads
4. Allows the BB Synchronization service to access the organizer data on the messaging server
5. Synchronizes configuration data between the BlackBerry Configuration Database and the BB device user mailboxes on the messaging server.
6.  Performs wireless calendar synchronization
7. Generates the INITIAL encryption key
8. Provides e-mail and lookup services
9. Log file which contains all information regarding wireless calendar and mailbox application interactions with the BES
10. Connects to the IMAP server so that users can activate their devices over the wireless network.  Connects to the organization's messaging server to provide messaging services, calendar management, address lookups, attachment viewing, attachment downloading, and encryption key generation. 
11. Acts as a gateway so that the BlackBerry Synchronization service can access organizer data on the messaging server.
12. Synchronizes configuration data between the Configuration Database and the BB profiles database.
13. Synchronizes configuration data between the BB Configuration Database and user mailboxes.
14. Synchronizes configuration data between the the BB Configuration Database and the message store databases. 

1. BES component which is responsible for matching organizer data from the messaging server to the BB device.
2. Synchronizes organizer data between BB smartphones and an organization's messaging service using the BB Messaging Agent over the wireless network.  

1. Log file which should be viewed for additional data regarding the administration of the BES
2. Where a system administrator would configure BB Alert Service notifications
3. Web based application which can be used to manage the BES instances in a BB domain
4. Also is a web service that hosts the BB Administration Console and the BB Web Desktop Manager, and provides the interface between the BB monitoring service and the BB configuration database.
5. Service the BAS User Administration Tool communicates with
6. Where the system adminstrator can create software configurations.
7. Location to enable SMS and PIN logging
8. BES component responsible for providing system administrators the interface to add and remove BB device users to the BES software version 5.0 
9. Connects to the BB Configuration Database.  Can be used to manage the BB Domain, including BES components, user accounts, and features for BlackBerry device administration.  

A relational database that contains configuration information that the BES components use.  

Web-based application that is designed to help monitoring an organization's BlackBerry Domain.   Can be used to troubleshoot issues and proactively monitor the health of an organizations BB domain.

Stores information that it collects about an organization's BES environment in a Microsoft SQL Server database for 57 weeks.  Information can be accessed from the database using standard SQL call operation.

Web-based application that permits users to manage their devices.    Users can activate devices, back-up & restore data, select messaging options, synchronize data, and install applications.   Includes BB Device Manager.

.

Organization's application server or content server

Provides push applications and intranet content that the BlackBerry MDS services use.

Stores instant messaging accounts

Stores email accounts

1. Permits users to connect their devices to their computers using either a serial connection or USB connection.   The BES & device use the connection to send data between each other.
2. Data traffic from devices bypass wireless network while connected to the user's computer.   Device Manager connects to the BB router, which sends data directly TO the device.
3. Users can install device manager when they install the BB Desktop Software, or at another time.   It is an option component, but  is required to support a bypass connection to the router.

The location where the BES stores the data which keeps a record of e-mail messages which have been sent/received.

1. Ways a system administrator can enforce a password timeout on the BlackBerry device
2. Customizable.  Provides admins with control over their wireless solutions; Group IT Policy, Default IT policy, over the air enforcement, malware control, & comprehensive control over the entire BlackBerry Enterprise Solution.
3. Setting which must be modified in order to enable SMS and PIN logging.  

1. Windows Authentication
2. SQL 

Authentication types the BES can use to authenticate with Microsoft SQL server hosting the BlackBerry Configuration.

1. BlackBerry Attachment Service
2. BlackBerry MDS Connection Service
3. BlackBerry Router Service
4. BlackBerry Dispatcher Service 

Core components of the BES, installed by admins only during the installation of the BES software.

1. At the user level in the BAS
2. The e-mail component view in the BAS 

Two locations where a system admin would configure e-mail message filters.

Message flow for an e-mail message going from the mailbox to the BlackBerry device

1. Mailbox
2. BlackBerry Messaging Agent
3. BlackBerry Dispatcher
4. BlackBerry Router
5. BlackBerry Infrastructure
6. Wireless Network
7. BlackBerry Devic

1. Group Mode
2. Live Mode 

Methods used for migration when using the BlackBerry Enterprise Transporter Tool to migrate BlackBerry device users from one BlackBerry Configuration Database to a new database.

1. Ensure desktop email application is configured to work with the server copy of the address book.
2. Ensure that the user is enabled for wireless address book synchronization.
3. Ensure that the user does not have any IT Policies applied that could prevent wireless synchronization 

Steps that a system administrator should perform when a BlackBerry device user reports that address book synchronization between the BlackBerry device and the e-mail application has stopped working.  

1. BlackBerry Message Flow Reporting (Messageflow.exe)
2. BlackBerry Thread Analyzer (noresponsecheck.exe)
3. BlackBerry Usage Monitoring (outofcoverage.exe) 

Tools from the BlackBerry Resource Kit which a system administrator can use to help diagnose an e-mail message delay for BlackBerry users.

1. The server that hosts each remote BlackBerry Enterprise Server component
2. The server that hosts the BlackBerry Enterprise Server 

Assuming the BlackBerry Monitoring Service is installed separately on it's own server, these are the two location which the system admins need to install the SNMP service in order for the BlackBerry Monitoring Service to receive SNMP trap data from all the BES components.

1. BlackBerry MailStore Service
2. BlackBerry Synchronization Service
3. BlackBerry Policy Service 

Services whilly on the should be set to start manually on the standby instance of a BlackBerry Enterprise Server.

1. MaxRestartsPerDay
2. WaittoRestartonHung
3. WaittoRestartonSilent 

Registry key settings which control how the BlackBerry Controller restarts the BB Messaging Agent.

1. Verify Pull Access Control and/or proxy mappings are configured correctly
2. Review BlackBerry MDS Connection Service (MDAT) logs to verify if more then one user is affected and ensure the firewall/proxy is not blocking the user from browsing.  

Troubleshooting steps for when an user is trying to browse any site from the BB and is getting the error message; HTTP 403, Forbidden

1. BlackBerry MailStore Service
2. BlackBerry Controller Service
3. BlackBerry Synchronization Service 

BES components which are part of BES server 5.0

1. Installed the same IBM Lotus Domino Domain as the messaging server
2. Installed in the same IBM Lotus Notes named network as the messaging server.  

Locations where the BES should be installed on in relation to the BES device users messaging server.

1. BlackBerry Desktop Manager
2. BlackBerry Administration Service
3. BlackBerry Web Desktop Manager 

Three of the BES components which a system administrator could use to perform a wired enterprise activation.

BlackBerry Policy Service-->

  BlackBerry Dispatcher-->

    BlackBerry Router-->

      BlackBerry Infrastructure-->

        Wireless Network-->

          BlackBerry Device

The data flow the BlackBerry Policy Service uses to apply a policy to the BlackBerry device, during a wireless enterprise activation

1. Verify how many users are affected, when the delays happen, and if there are any similarities.
2. Review the BlackBerry Messaging Agent & BlackBerry Dispatcher logs
3. Set-up monitoring for the reported users within the BlackBerry Monitoring Service 

Steps an administrator should take when troubleshooting an issue where they are intermittentley experiencing delays when sending and receiving email messages from their BlackBerry devices

1. Turn on Automatic Failover
2. Manual Failover
3. Turn on Automatic Connections Failover 

Options available in the BAS for enabling high availability

1. Enable push authentication for the BlackBerry MDS Connection Service Instance
2. Create push initiators in the BlackBerry Administration Service 

Settings required to restrict the push application content that BlackBerry device users can receive.

1. Store push application requests in the BlackBerry Configuration Database
2. Specify BlackBerry device ports for application reliable push requests
3. Configure the maximum number of queued connections that a BlackBerry MDS Connection Server can process

Following steps which allow for a system administrator to control push application requests.

Run "Application Loader Lite" from the computer's common files directory

Alternative to installing BlackBerry Desktop Manager as a way to avoid interference with other synchronization software in the environment.

Tracking & controlling changes in the software

1. Move a BlackBerry device user account from a BlackBerry Enterprise Server to another
2. Add a Java application to a software configuration 

Actions that can only be performed using the BlackBerry Administration Service

1. BlackBerry smart card reader software is not installed on the BlackBerry device
2. BlackBerry smart card reader software on the BlackBerry device and the BlackBerry Smart Card reader are not compatible 

Most popular mobile phone standard in the world.   "Global System for Mobile" communication.   2nd generation digital mobile phone standard.  Transmits voice digitally between the phone & the cell phone towers.

Short message service--method of sending small text messages between mobile phones

Research in Motion, the company who makes and manufactures BlackBerrys

Any system where message delivery to a wireless device is accomplished by a server initiating communication with the end unit.   Often misunderstood as any system with "immediate" mail delivery.   The key to push e-mail is not timing, but the responsibility of the end client in the mail delivery process.   The BlackBerry NEVER intiates the mail delivery process.

Personal Identification Number; each BB has a unique one.   8 characters long, hexadecimal.  Pin to pin messaging.

Personal Information Management; handles address book, calendar, tasks, and notes.   Most smartphones have these.

Operating System; core operating software that is the engine of a BlackBerry, Smartphone, Computer, Tablet devices.

BlackBerry Internet Service; blackberry.net account--can be accessed via web.   This is also the new name for BlackBerry Web Client (BWC)

BlackBerry Enterprise Server; server that pushes mail to the BlackBerry.  Includes PIM synchronization.   Also provides MDS capability.

3rd generation of mobile phone standards & technology.   Based on the International Telecommunications Union family of standards.

1. User has multiple address books on multiple computers.
2. User has multiple address books, some of which may be in a .pst file.  

Device user is trying to synchronize their address book, and only some of the entries are moving over.  These are two of the reasons why a partial address book would be synchronized.

1. Palm Devices
2. Windows Mobile Powered Devices 

1. Upgrade the BB Device Software
2. Backup & Restore the BB device
3. Ability to set Enterprise Activation 

The three functions available when BB device users log into BB Web Desktop Manager.

1. Access applications from Advanced Options, highlight the application and then delete it.
2. Highlight the application icon & select "delete" from the menu
3. In OS 6.0-->Device-->Application Management 

A BlackBerry device user wants to remove an application from the BlackBerry device.   These options can be used by the BlackBery user to delete the application without desktop manager. 

1. If device locked in with a service provider, software must be obtained from the provider's software download site.
2. If device is unlocked--software can be obtained from any source, service provider or generic.  

Factors which must be taken into account when locating updated BlackBerry device software for a user's BlackBerry Device.

Minimum system requirement for installing BlackBerry Desktop Software w/o Roxio Media Manager for BlackBerry devices

Options in "conflict resolution" which allows the BlackBerry user to not be prompted when there are synchronization conflicts. 

Roles which control the logins to administrate BES are configured