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| what is the step of the listening process that can involve reciving visual information |
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| Listing skills are the most finely tuned communication skills that people have |
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| The reception step of the listing process can invole reciving visual information |
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| Lisining is a passive process |
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| In order to effectivly give feedback a person should discover the tactist that works best for them and always use this method for each situation |
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| When trying to utalize assertive techniques it is recommended to be agressive |
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| Humans are born Narssasists; They see themselves as the centers of their universe |
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| According to the book stereotypes are lessened by the media |
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| The Lewin, Lippitt,and white study the term that the laissez-faire(or hands off) pproach to management had the best impact on productivity |
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| Ethnocentrism always helps promote the idea of diversity |
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| Someone with a sense of entitlement typically defines their personal status through comparason of others |
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| Which technique is an effective means to present feedback |
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| Try not to critique a persons personality traits |
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| In the five steps of listening which step is when a person takes the initial or first attempt to access the information recieved |
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| which of the following assists empathetic listening |
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| Focus on the content of the message instead of the method used |
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| which of the following is not a benifit to empathetic listing |
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Definition
| shows that you and the speaker are in agreement |
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| which of the following is suggested when deliviering information assertively |
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Definition
| manage your reactions, use body launguage that corresponds to the message being delivered, and use positive thoughts and dialouge to reinforce your bonus |
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| according to nlp we process ____ percet of messages through the senders tone |
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| When addressing a problem with an individual and the person tries to change the subject or lose its focus the assertive technique that addresses their behavior is called what |
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| There are four major catogories of discrepency that are most commenly found caused to group conflicts which of the following is in those catogories |
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| Lack of direcion, Conduct, allocation, and verdict |
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| whatis the name of a group member who offers negative feedback on ideas but never offers any construstive suggestions |
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| according to the book which of the following is considered a positive style of leadership |
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