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BEC Gleim IT Sections
Covers all 5 IT chapter in 2010 Gleim book
310
Accounting
Professional
09/19/2010

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Term
Hardware
Definition
Physical devices making up a computer system.
Term
CPU Central Processing Unit
Definition
The brain of any computer.  In a desktop computer it is often referred to as a microprocessor. Larger computers such as servers and mainframes can have more than one CPU
Term
The most important functions of a CPU
Definition

1. Move data from storage to main memory

2. Execure the instruction for manipulating data

3. move the results from main memory back to storage.

 

Term
Clock Rate
Definition
The speed of a CPU measured by the number of instructions it can carry out per second
Term
RAM Random Access Memory
Definition

Also referred to as main memory or primary storage.

It is a holding area for data before and after processing by the CPU.

Ram units are volatile, they are emptied when the computer is shut off.

Is measured in size rather than speed.

Term
ROM Read only memory
Definition

Permanent storage used to hold the basic low-level programs and data particular to a computer's harware.

Vital to the operation of the hardware and cannot be altered by the owner and aren't affected when the computer is shut off.

Term
Secondary Storage Devices
Definition

Hard Drives- most common

Optical Drives- record and read data by laser beam. Dvd, cds. They rotate

Flash Drives- thumb drives. no moving parts

Floppy disks and magnetic tape- slow access times and hold less

Term
Input Devices
Definition
Keyboard, mouse, scanner, touch screen, (MICR)magnetic ink reader, (OCR) Optical character reader, MIcrophone, light pen, sensor
Term
Output devices
Definition
 Monitor, printer, plotter, voice emulator.
Term
Software
Definition

Refers to the programs that are executed by the hardware. 

Two perspectives, 1. systems v. applications and 2. the programming language in which the software is written

Term
Two major types of software
Definition

Systems software- performs fundamental tasks to manage computer resources. 1. the operating system (traffic cop of any computer system). 2. Utility programs which perform basic functions not particular to a specific application such as copying, deleting, merging and sorting.

Application Software- consists of programs that tell the computer what steps the user wants carried out. can be purchased from vendors or developed internally.

Examples include, word processors, spreadsheets, graphics and small databases, payroll, hr, accounts payable, general ledger, etc

Term
First generation programming language
Definition
Also called machine language. Are written in a binary code (combo of ones and zeros) unique to each type of computer.  These are directly understood by the computer with no translation needed.
Term
Second generation programming language
Definition
Also called assembly languages. Use mnemonic symbols to represent groups of binary ones and zeros. They must be converted to machine languages for the computer to understand them.
Term
Third generation programming language
Definition
Also called procedural language. consist of English-like words and phrases that represent multiple machine language instructions, making these languages easier to learn. Converted in two ways: Compiled or interpreted.
Term
COBOL- Common business oriented language
Definition
third generation programming language. Designed in 1959 to be easy to read and maintain. Still in production
Term
BASIC- Beginner's all-purpose symbolic instruction code
Definition
Third generation programming language developed to teach programming but not used in large business application processing. Visual BASIC provides a graphical user interface to develop Microsoft Windows applications from code written in BASIC
Term
C and C++
Definition
Third generation programming languages that have been very popular since introduction. Enable the technique called object-oriented programming.
Term
Java
Definition
Third generation programming language. Is a high level, object oriented language developed by Sun Microsystems that is used to write programs embedded in a WWW document. Allows user to download from network only the data necessary to perform the task.
Term
Fourth Generation Language
Definition
Also called problem oriented or nonprocedural language. provides further simplification of programming. Permit a nonspecialized user to describe the problem to and receive guidance from the computer instead of specifying a procedure.
Term
Types of 4th generation languages
Definition

SQL- Structured Query Language: best know. Enables user to read, update, reorganize and report on data contained in a relational database

GAS- Generalized audit software: also know as CAAT computer assisted audit techniques. allows processing functions such as extracting sample items, verifying totals, developing file statistics, and retrieving specified data fields.

HTML- hypertext markup language: authoring software language commonly used to creat and link websites. Key features are hotlinking and graphics display.

XML- Extensible markup language: open standard usable with many programs and applications.

XBRL- Extensible business reporting language: specification developed by the AICPA to report in accordance with GAAP. Variation of XML that is expected to decrease costs of generating financial reports and sharing business info.

Term
Dumb Terminals
Definition
Simple keyboard and monitor combinations with no processing power used for communication with mainframe computers
Term
Modulation
Definition
Converting a computer's digital signal into an analog signal.
Term
Demodulation
Definition
Converting an analog signal back to a digital signal.
Term
Modem
Definition
Device that converts digital and analog signals.  Modems allowed orgs to move info between locations in purely electronic format, eliminating the need to passing physical documents. huge cost savings.
Term
Terminal Emulation
Definition
Remote connections through desk top computers rather than dumb terminals.
Term
Distributed processing
Definition
Involves decentralization of processing tasks and data storage and assigning these functions to multiple computers often in separate locations.
Term
LAN: Local area network
Definition
An interconnection between devices in a single office or building.
Term
Peer to peer
Definition
Used in small networks with few devices, where every device is connected directly to every other.
Term
Client Server Networks
Definition
Type of LAN, differ from peer to peer in that the devices play more specialized roles. Client processes (individual users) request services from server processes (maintained centrally)
Term
Client
Definition
Any object that uses the resources of another object. Can be a device or a software program. Commonly it is a device that requests services from a server.
Term
Three-tiered architecture of client
Definition
The client/server model runs processes on the platform most appropriate to that process while attempting to minimize traffic over the network.
Term
Client/Server Model Security
Definition
May be more difficult than in a highly centralized system because of the numerous access points.
Term
LAN-
Definition
COnnects devices within a single office or home or among buildings in an office park.  LAN is owned entirely by a single organization.  
Term
MAN- Metropolitan area network.
Definition

Connects devices across an urban area for instance, two or more office parks.

 

Has had limited success as a wire-based network.

Term
WAN- Wide area network
Definition
Consists of a conglomerate of LANs over widely separated locations. Can be publicly or privately owned.
Term
Publicly owned WANs
Definition
Such as public telephone system and internet are available to any user with a compatible device.
Term
Public switched networks
Definition
Use public telephone lines to carry data. Is economical but the quality of data transmission cannot be guaranteed and security is questionable.
Term
Privately owned WANs
Definition
Profit making enterprises. Offer fast, secure data communication service to orgs that do not wish to make their own large investments in the necessary infrastructure.
Term
VANs- Value added networks
Definition
Private networks that provide their customers with reliable high speed secure transmission of data.  They have added value of error detection and correction services, email facilities for EDI, EDI translation and security for email and data transmissions. Type of privately owned WAN.
Term
VPN- Virtual Private networks
Definition
Type of privately owned WAN. a relatively inexpensive way to solve the problem of high cost leased lines.
Term
PBX- Private branch exchange
Definition
A specialized computer used to handle both voice and data traffic. CAn switch digital data among computer and office equip. Uses telephone lines so capacity is limited.
Term
Bandwidth
Definition
the signal carrying capacity of a transmission medium. It is a rough indication of the highest speed that data can attain while traveling through it.
Term
Baseband and Broadband
Definition

Baseband- a medium that can carry only one signal

Broadband- a medium that can carry multiple signals.

Term
Twisted pair
Definition
Wiring graded into categories each of which denotes a different bandwidth. It is fundamentally a baseband medium.  Named from the continuous weaving of the strands of wire around each other within the cable. A magnetic field is produced around the wire where current is passed. Comes in shielded (STP) and unshielded (UTP) varieties.
Term
Electromagnetic interference
Definition
A magnetic field that disrupts the transmission of electrical signals.
Term
Category 1 twisted pair
Definition
Unshielded. Usually referred to as regular telephone wire
Term
Category 3 twisted wire
Definition
Comes in both shielded and unshielded. Can support a higher bandwidth than cat1.
Term
Category 5 twisted pair
Definition
comes in both shielded and unshielded and can support a higher bandwidth than cat3.
Term
Coaxial cable
Definition
commonly used medium for LANs. Also used for transmission of cable tv.  Usually necessary when broadband transmission is desired.  Is named coaxial because one signal conductor surrounds the other, giving them a common axis.
Term
Wired LANs' two basic types of networking devices 
Definition

Hubs- very simple and serve only to broadcast messages to every other device on the network.

Bridges- improve traffic flow by dividing LANs into segments. More intelligent than hubs. They read the destination address and isolate the message to the segment where the destination device is located, elimating traffic.

Term
Remote bridges or gateways
Definition
Connect separate LANs.
Term
Fiber optic cable
Definition
extremely fine threads of glass or plastic.  electrical signal is converted to pulses of light which are sent through the optical medium at higher speeds than can travel through copper wire.  Light pulses continuously bounce down the fiber aiding in separating the various signals when they arrive at the other end.
Term
2 major advantages of fiber optics over wire
Definition

1. Light pulses used in fiber optics are not subject to electromagnetic interference.

 2. Interception by unauthorized parties is impossible because the light pulses cannot be tapped as electrical signals can.  Also, cut fiber becomes a mirror immediately alerting administrators that there is a problem.

Term
Microwave transmission
Definition
involves propagating electrical signals through air and space instead of through metal wire or optical fiber.
Term
Satellite relay
Definition
transmitting the microwave signal to a satellite in orbit which retransmits the signal to the destination back on Earth.
Term
LOS loss of sight microwaves
Definition
an older technology still in use in some places. COnsists of beaming the signals from one tower to another from horizon to horizon.
Term
Ethernet
Definition

Most successful protocol for LAN transmission. It breaks up the flow of data between devices into discrete groups of data bits called frames.

Polite conversation: Each device listens to the network to determine if another conversation is taking place. Once the network is determined to be free of traffic the device sends the message.

Term
Token Ring
Definition

PRotocol that originally had a much higher speed than Ethernet.

Each device is connected to the next in a ring config. a special frame called the token is passed continuously around. When a device sends a message it attaches a message to the token and the token drops it off at the destination when it arrives there. I

It is expensive and difficult to expand.

Term
Protocol
Definition
A set of standards for message transmission among the devices in a network.
Term
Circuit Switching
Definition
A single physical pathway is established in the public telephone system and reserved for the full and exclusive use of the two parties for the duration of their communication.  ie. an ordinary telephone call or a dial up internet connection.
Term
Routers
Definition

MOre intelligent than hubs, bridges or switches.  They have tables stored in memory that tell them the most efficient path along which each packet should be sent.

Routing is what makes the internet possible.

Term
TCP/IP- Transmission control protocol/internet protocol
Definition
A suite of routing protocols that make it possible to interconnect many thousands of devices from dozens of manufacturers all over the world through the internet.
Term
IP addressing
Definition

The heart of internet routing. Allows any device anywhere in the world to be recognized on the internet through the use of standard format IP address.

Each of the four decimal separated elements of an IP address is a numeral between 0 and 255.

Term
Dynamic host configuration protocol DHCP
Definition
allows tremendous flexibility on the internet by enabling the constant use reuse of IP addresses.
Term
PAN Personal area network
Definition
Such as a bluetooth. Allows much smaller radius than a wireless network. about 30 feet.
Term
Fat client in a client server network
Definition
Has its own local long term storage and considerable processing power.
Term
Thin client in a client server network
Definition
Has just enough memory and processing power to download and run portions of an application it needs locally.
Term
internet
Definition
 a network of networks all over the world.
Term
Uniform resource location URL
Definition
A unique address for a page on the web, recognizable by any web enable device.
Term
An intranet
Definition
provides sharing of information throughout an org by applying internet connectivity standards and web software to the org's internal network.
Term
An extranet
Definition
Consists of the linked intranets of two or more orgs, for example, of a supplier and its customers . It typically uses the public internet as its transmission medium but requires a password for access.
Term
Operating System
Definition
Negotiates conversation between the computer's hardware, the application the user is running and the datat that the application is working with.
Term
Multiprogramming
Definition
A second program could begin running while the first program was waiting for a command from the operator, or for input from a slower device such as a card reader.
Term
Multitasking
Definition
An important feature of the current generation of operating systems.  The operating system rapidly switches the computer's attention back and forth between programs, sometimes in a fraction of a second, giving the appearance to users of jobs running simultaneously.
Term
Multiprocessing
Definition
The computer has multiple cpu's, permitting a single application to be broken up and have its parts run in parallet on the various processors, greatly speeding up completion times.
Term
z/OS
Definition
The dominant operating system for IBM compatible mainframes.
Term
UNIX
Definition

Operating system developed by Bell labs. Portable (used on many brands of computers), multi user, and multitasking. Has been expanded and refined and is considered to be very robust.

 

Variants are Linux ( free) and Solaris ( used on high end Sun servers and workstations.)

Term
Windows Server
Definition
The networking version of Microsoft's Windows operating system for the desktop.
Term
NOvell Open Enterprise Software
Definition
the successor to that company's once dominant NetWare network operating system.
Term
Graphical user interface ( GUI)
Definition
Is a "point and click". The ability to use a mouse or touchpad to issue commands to the computer by manipulating pictorial icons, called a window.
Term
Windowing
Definition
A characteristic of GUI. the ablility for a computer to display more than one program on the screen at a time. Each program has its own section of the screen called a window.
Term
Operating System software
Definition
Can provide multiprogramming capability.  Can also provide multiprocessing and virtual storage capabilities.
Term
Information Security
Definition
encompasses not only computer hardware and software, but all of an org's information, no matter what medium it resides on.
Term
Three principal goals for information security programs.
Definition

Data confidentiality

Data availability

Data Integrity

Term
Data confidentiality
Definition
Protecting data from disclosure to unauthorized personnel.
Term
Data availability
Definition
Assuring that the org's info systems are up and running so that employees and customer are able to access the data they need.
Term
Data integrity
Definition
Assuring that data accurately reflect the business events underlying them and are not subject to tampering or destruction.
Term
Threats to an org's information
Definition

Improper disposal of customer records- threat to confidentiality

VIruses and denial of service attacks- threat to availability

Employee errors and disgruntles employee sabotage- threats to integrity.

 

Term
Two phases of risk analysis
Definition

Determining the likelihood of the identified threats

and determining the level of damage that could be done if the threats materialize.

Term
Three major types of controls
Definition
Physical, logical and policy
Term
Enterprise wide information security plan
Definition
A plan that lists the controls that will be put in place and how they will be enforced.
Term
Policies
Definition
Set forth expectations of all persons, both employees and external users, with access to the org's systems.
Term
Most important policy
Definition
That which governs the information resources to which individuals have access and how the level of access will be tied to their job duties.
Term
Classic division of controls
Definition
Between general controls and application controls.
Term
General controls
Definition

Relate to the org's information systems environment as a whole and include:

IT Administration

Segregation of duties

Controls over systems development

Hardware controls

Physical controls

Logical controls

Term
IT administration
Definition
Should be a separate function with its own set of management and technical skills.
Term
Hardware controls
Definition

Are built into the equipment by the manufacturer. Assure proper internal handling of data as they are moved and stored. 

They include parity checks, echo checks, read-after-write checks, and any other procedure built into the equipment to assure data integrity.

Term
Physical controls
Definition

Limit physical access and environmental damage to computer equipment and important documents. They include:

Access controls and

Environmental controls.

Term
Access controls
Definition
No persons except operators should be allowed unmonitored access to the computer's center. This can be accomplished through a guard desk, a keypad or a magnetic card reader.
Term
Environmental Controls
Definition
The computer center should be equipped with a cooling and heating system to maintain a year round constant level of temp and humidity, and fire suppression system
Term
Logical Controls
Definition

established to limit access in accordance with the principle that all persons should have access only to those elements of the org's information systems that are necessary to perform their job duties.  

They have a double focus: Authentication and Authorization

Term
Authentication
Definition
the act of assuring that the person attempting to access the system is in fact who they say they are.  This is mainly achieved through passwords adn IDs.
Term
Password changes
Definition
Should be made every 90 days.
Term
Authorization
Definition
The practice of assuring that once in the system, the user can only access those programs and data elements necessary to his/her job duties.
Term
Firewall
Definition
a combination of hardware and software that separates an internal network from an external network and prevents passage of specific types of traffic.
Term
Application Controls
Definition
Relate to specific tasks performed by each system. They should provide reasonable assurance that the recording, processing and reporting of data are properly performed.  They relate to individual computerized accounting applications.  Example: programmed edit controls for verifying customers' account numbers and credit limits.
Term
Input controls
Definition

provide reasonable assurance that data have not been lost, suppressed, added, duplicated, or otherwise improperly changed. 

They provide reasonable assurance that data received for processing have been properly authorized, converted into machine sensible form and identified.

Term
Processing controls
Definition

Provide reasonable assurance that processing has been performed as intended for the particular application.

 

-all transactions should be processed as authorized, no authorized transactions omitted, and no unauthorized transactions should be added.

Term
Output Controls
Definition
provide assurance that the processing result is accurate adn that only authorized personnel recieve the output.
Term
Data DIctionary
Definition
States not only the meaning of a data element, but also its ownership, size, format and usage.
Term
Two Main Types of Data Files
Definition
A master file and a transaction file
Term
Master file
Definition

Contains two subtypes:

1. Contains records that do not change very often, Example: a vendor file with vendor's name, address,

2. One that is regularly updated to reflect ongoing activity. Example; a general ledger file, which at any given moment holds the balances of all accounts in the ledger.

Term
Volatility
Definition
Is the relative frequency with which the records in a file are added, deleted, or changed during a period.
Term
Transaction file
Definition
Contains the data that reflect ongoing business activity, such as individual purchases from vendors or general journal entries.
Term
Binary format
Definition
A pattern of ones and zeros.
Term
Bit
Definition
is either a 1 or 0  in binary code.  Can be strung together to form a binary number.
Term
Byte
Definition
A group of bits. Each byte is used to signify a character ( a number, letter, symbol)
Term
Coding systems for mapping values of binary numbers to characters
Definition

EBCDIC- Extended Binary Coded Decimal Interchange Code

ASCII- American Standard Code for Information interchange

UNicode

Term
EBCDIC- Extended binary coded decimal interchange code
Definition
Developed by IBM for its mainframe computers. Uses 8 bits to a byte
Term
ASCII- AMerican standard code for information interchange
Definition
developed by the american national standards institute. Employed by most personal computers and servers and uses 7 bits to a byte.
Term
UNicode
Definition
sponsored  by the internation organization for standards, can use multiple bytes to represent each character, thereby enabling the deployment of special characters and all the world's alphabets.
Term
1 kilobyte
Definition
1 KB= 1,24 bytes
Term
1 megabyte
Definition
1 mb= 1,048,576 bytes or 1,024 KB
Term
1 gigabyte
Definition
1 GB= 1,073,741,824 bytes, or 1024 MB
Term
1 terabyte
Definition
1 TB= 1,099,511,627,776 or 1024 GB
Term
Field
Definition
A group of bytes. Contains a unit of data about some entity.  Example: a name of a composer.
Term
Record
Definition
A group of fields. All fields contain information pertaining to an entity
Term
Key
Definition

Designation field which contains enough information to uniquely identify each record. ie, there can be no two records with the same key.

Keys allow records to be sorted and managed with greater efficiency.

Term
File
Definition
A group of records. All the records within it contain the same pieces of information about different occurences.
Term
Flat file
Definition
Every record in a file has an identical layout, thus records can be conceived of as forming a two-dimentional pattern of rows and columns. A telephone directory would be a flat file.
Term
Linked List
Definition
The earliest means of associating the records of a flat file with each other. Each record had a pointer tacked on teh end that pointed to the next record
Term
Variable Length Records
Definition
Represented space saving. Space is not taken up when empty fields are not filled.
Term
Sequential access
Definition
To find a record, every intervening record had to be examined and bypassed. LIke a cassette tape, when you had listen to a song and skip it to find the desired song.
Term
INdexed sequential access method ISAM
Definition
Developed by IBM. each file contains an extra table holding the storage location of every record.  When a record is desired, the system consults the index table to find the record. then the record can be retrieved directly.
Term
Direct or random access
Definition
Disk drives which can quickly seek out a given storage address.
Term
Hierarchical (Tree) Database model
Definition
Records form branches and leaves extending from a root. A customer's address will only be stored once. Every parent record can have multiple child records. But each parent can have only one child.  Each customer can have many orders, but each order can only have one customer/
Term
Network Database Model
Definition
Allowed child records to have multiple parents.  An attempt to make queries more efficient, but the large number of cross references made maintenance too complex
Term
Relational Database Model
Definition

the elements of data relate to oneanother in a highly flexible way.  Tables are not referred to as relations. Table's columns are now called attributes, and rows are called tuples.

Each element is stores as few times as necessary.

Term
Two features that make a relational data structure stand out
Definition
Cardinality and Referential integrity
Term
Cardinality
Definition
Refers to the boundaries of the relationship between certain data elements. FOr example, and order table cannot contain a record where the quantity ordered has a value of 0 or less or a value greater than 500.
Term
Referential Integrity
Definition
For a record to be entered into a given table, there must already be a record in some other table.  Example, an order table cannot contain a record where the part number is not already part of the parts table.
Term
Relational Database
Definition
A group of tables built following the principles of relational data structures. 
Term
Database Management Systems (DBMS)
Definition
An integrated set of software tools superimposed on the data files that helps maintain the integrity of the underlying database. Allow programmers and designers to work independently of the physical and logical structure of the database.
Term
Subschema
Definition
Different users define their own views of the data in a database without changing any of the programs using data items.
Term
Schema
Definition
A particular database's design. Consists of layouts of the tables and the constraints on entering new records.
Term
Two vital parts of any DBMS
Definition

Data Definition Language

Data Manipulation Language

Term
Data Definition Language
Definition
Allows the user to specify how the tables will look and what kinds of data elements they will hold.
Term
Data Manipulation Language
Definition
WIth which the DBMS retrieves, adds, deletes, or modifies records and data elements.
Term
Structured Query Language (SQL)
Definition
Database management system that fulfills data definition and data manipulation languages.
Term
Data Dictionary
Definition
COntains the physical and logical characteristics of every data element in a database. For example: the name of the data element (employee name, part number), the amount of space required to store it (byte) and what kind of data is allowed in the data element (alphabetic, numeric)
Term
Distributed Database
Definition
Can be maintained by a DBMS. A database that is stored in two or more physical sites.
Term
Replication or snapshot technique
Definition
the DBMS duplicates the entire database adn sends it to multiple locations. Changes are periodically copied and simailarly distributed to the distributed databases.
Term
Fragmentation of partitioning method
Definition
Specific records are stored where they are most needed in a distributed database.  Example: a bank will hold a particular customer's info at their regular branch. If the customer goes to another branch they will retrieve the info via communication lines.
Term
Deadly embrace/deadlock
Definition
When two transitions attempt to update a single data element simultaneously. This can be resolved by a DBMS. When this occurs the DBMS selectes a "victim" and releases teh data resources it controls so that the other transaction can run to completionn. Then the victim transaction is then restarted and permitted to run.
Term
Database Administrators
Definition
The IT function responsible for dealing with the DBMS.
Term
Normalization
Definition
Determining how groups of data items in a relational structure are arranged in records in a database. Relies on "normal forms" (conceptual definitions of data records and specified design rules).  It is a process of breaking down a complex data structure and creating smaller more efficent relations, thereby minimizing or eliminating the repeating groups in each relation.
Term
Batch Processing
Definition

Transactions are accumulated and submitted to the computer as a single batch. The user cannot influence the process once the job has begun. Must wait till process has completed. 

Is efficient for applications such as payroll where large numbers of routine transactions must be processed on a regular schedule.

Term
Online Processing
Definition
The computer processes each transaction individually as the user enters it.  User is in direct communication with the computer and gets immediate feedback on whether the transaction was accepted or not.  Common example is AP system where a payable clerk can enter each individual invoice as paperwork is verified.
Term
Combined batch/online modes
Definition
Used by many applications.  Users continuously enter transactions in online mode throughout the workday collecting them in batches. Then the computer can use batch mode overnight when there are fewer users logged onto the system.
Term
Realtime processing
Definition
Having the latest information available at all times. An example is a thermostat.
Term
Online/ Realtime processing
Definition
combines the two modes of user data entry and instant update. Common example is an airline reservation system, which is constantly updated from moment to moment and must be available all the time.
Term
Centralization
Definition
All processing and systems development is done at a single, central location. SInce everything is done at one office, controls are strong and economies of scale are achieved.
Term
Decentralization
Definition
Branches can store and process its data onsite, transmitting results overnight to the mainframe at the home office.
Term
Distributed Processing
Definition
Parts of an org's computer operations could be performed in separate physical locations.
Term
Client/Server Networks
Definition
It runs processes on the platform most appropriate to that process while attempting to minimize traffic over the network.  Server is centrally located and devoted to the functions needed by all network users.  Example is an email server or internet server.
Term
Client
Definition
Any object that uses the resources of another object. Can be a piece of hardware or a software program. Is generally referred to as a device that requests services from the server.
Term
Outsourcing
Definition
WHen all or part of an org's IT function is farmed out to an outside provider.
Term
Two common reasons for outsourcing
Definition

1. Outside provides offers economies of scale that are not available to the org. Ex; payroll processing hardware.

2.Or management determines that IT is not a core competency and the entire IT function is more efficiently provided by a firm specializing in IT.

Term
Data Capture
Definition
In order to be processed data must be entered into the system. Can be done in batch mode, by online entry, or even from a personal digital assistant.
Term
Edit routines
Definition
Controls programmed into the software that prevent certain types of errors from getting into the system.
Term
Preformatting
Definition
A preformatted screen many be designed to look exactly like a paper document to avoid data entry errors.
Term
Field checks
Definition
Some data elements can only contain certain characters, and any transaction that attempts to use an invalid character is halted.  Ex: a ssn, which is only allowed to contain numbers.
Term
Limit and Range checks
Definition
Based on known limits for given information, certain entries can be rejected by the system.  Ex: hours worked per week cannot exceed 80 without a special override.
Term
Validity Checks
Definition
In order for a transaction to be processes, some other record must already exist in another file.  Ex; for a system to accept an transaction requesting payment for a vendor invoice, the vendor must already exist in the vendor master file.
Term
Sequence checks
Definition
Processing efficiency is increases when files are sorted by keys before operations such as matching.
Term
Self-checking digits
Definition
An algorithm is applied to, for instance, a product number and incorporated into the number.
Term
Zero balance checks
Definition
THe system will reject any transaction or batch in which the sum of all debits and credits does not equal zero.
Term
Output Controls
Definition

Procedures performed at the end of processing to ensure that all transactions the user expected to be processes were. Includes:

Error listings

Record Counts

Run to run control totals

Hash totals

Proof account activity listing

An audit trail of all processing activity

Term
Error Listings
Definition
All transactions rejected by the system are printed and distributed to the appropriate user department for resolution.
Term
Record COunts
Definition
The total number of records processed by the system is compared to the number the user expected to be processed
Term
Run-to-run control totals
Definition
The new financial balance should be the sum of the old balance plus the activity that was just processed.
Term
Hash Totals
Definition
These are totals without a defined meaning, such as the total of employee numbers or invoice numbers
Term
Proof account activity listing
Definition
THis report shows all changes to master files. It can be sent to the appropriate user department to verify that the changes were authorized.
Term
Master File Maintenance
Definition

Two subtypes. The first subtype is only updated irregularly, for instance, when a new vendor is added or an old one changes its mailing address.

The second subtype is updated regularly, for instance, with the daily postings of journal activity.

Whichever of the two is involved, the power to approve changes to a master file must be assigned in accord with a coherent organizational policy.

Term
Reports should be presented in a way that
Definition

a. reveal the organization's performance or

b. help in decision making.

Do not necessarily have to be in paper form.

Term
Adhoc report
Definition
A quick and dirty report drawn from one of the organization's databases that fulfills a user need but for which there is not sufficient time or resources to request formally from the IT function.
Term
Audit trail of activities
Definition
Is crucial part of monitoring security over a system. It includes not only the reports created, but also such reports as logs of system sign-in and sign-out times to monitor who was doing what on the system.
Term
Reasonableness Test
Definition
Checks the values of data items against established limits. If John was known to work in only department B and C, then a this test would be performed to make sure that only one of these departments were listed for him in a payroll report.
Term
Compatibility Test
Definition
(Field check) determines whether characters are appropriate to a field.
Term
Check digit verification
Definition
used to identify incorrect identification numbers. The digit is generated by applying a logorithm to the ID number. During input, the check digit is recomputed by applying the same algorithm to the entered ID number
Term
Closed Loop verification
Definition
The display of the amounts entered in an input control that permits visual verification of the accuracy of the input by the operator.
Term
Disaster Recovery
Definition
The process of resuming normal information processing operations after the occurance of a major interruption.
Term
Business Continuity
Definition
the continuation of business by other means during the period in which computer processing is unavailable or less than normal.
Term
Two major contingencies to plan for
Definition

1st type is power failure, random intrusions such as viruses, and deliberate intrusions such as hacking.  PHysical facilities are sound, but immediate action is required to keep normal processing going.

2nd type is more serious. This type is caused by disasters such as floods, fires, hurricanes, earthquakes, etc. These occurance require an alternate processing facility existing.

Term
Periodic backup and offsite rotation of computer files
Definition
The most basic part of any disaster recovery/business continuity plan.
Term
Typical backup routine
Definition
Involves duplicating all data files and application programs once a month. Incremental changes are then backed up and taken to the offsite location once a week.
Term
Risk Assessment
Definition
Forms the core contingency planning and involves identifying and prioritizing the organization's critical applications. and determining the minumum recovery time frames and minimum hardware requirement and developing a recovery plan.
Term
Power failure
Definition
Can be guarded against by the purchase of backup electrical generators. They can be programmed to automatically begin running as soon as a dip in the level of electrical current is detected.  Especially used in hospitals where 24 hour availability is crucial.
Term
Viruses
Definition
The system must be brought down gracefully to halt the spread of the infection.
Term
Flood, fire, earthquake,
Definition
Must contract for alternate processing facilities.
Term
Alternate processing facility
Definition
A physical location maintained by an outside contractor for the express purpose of providing processing facilities for customers in case of disaster.
Term
Hot site
Definition
A fully operational processing facility that is immediately available.
Term
Flying-start site
Definition
A hot site with the latest data and software that permit startup within a few minutes or even seconds.
Term
warm site
Definition
a facility with limited hardware, such as communications and networking equipment, already installed but lacking the necessary servers and client terminals.
Term
Fault tolerant computer systems
Definition
Have additional hardware and software as well as a back up power supply. Has additional chips and disk storage. Used for mission critical applications that cannot afford to suffer downtime.
Term
High Availability computing
Definition
used for the less critical applications because it provides for a short recovery time rather than the elimination of recovery time.
Term
Risk Analysis
Definition

1. Identifies and prioritizes critical applications

2. Evaluates their organizational impact

3. determines recovery time frames and minimum hardware platform requirements

4. assesses insurance coverage

5. identifies exposures and their implications

6. develops recovery plans.

Term
E-business
Definition
umbrella term referring to all methods of conducting business electronically. Can include strictly internal communications as well as nonfinancial dealings with outside parties (contract negotiations)
Term
E-commerce
Definition

Refers to financial transactions with outside parties, (the purchase and sale of goods and services)

2 basic varieties; B2B business to business and B2C business to consumer

Term
B2B Business to business commerce
Definition

not limited to EDI and other direct links between businesses but also involves activities within the broader electronic market. Involves working with vendors, distributors, and other businesses over the internet.

2 types of B2B companies; vertical and horizontal

Term
Vertical B2B company
Definition
work at all levels within an industry and mostly earn their revenues from advertising on specialized sector or from transaction fees from the ecommerce they host. 
Term
Horizontal B2B companies
Definition
Operate across numerous industries. Provide products, goods, materials, or services that are not specific to a particular industry or company.
Term
B2B Benefits
Definition

Reduced purchasing costs- online purchasing saves time and electronic processing simplifies order process

INcreased market efficiency- internet gives easy access for market quotes etc.  More likely to find a better price

Greater market intelligence- provides producers with greater insights into the demand levels of any given market

Decreased inventory levels- internet allows for JIT manufacturing techniques.

Term
e-commerce security issues
Definition

1. correct identification of transacting parties (authentication)

2. Determination of who can make binding agreements (authorization)

3. protecting confidentiality and integrity of info

4. Assuring trustworthiness of listed prices and discounts

5. Providing evidence of tranmission and receipt of docs

6. Guarding against repudiation by sender or recipient

7. Proper extent of verification of pmt data

8. Best method of pmt to avoid wrongdoing or disagreements

9. Lost of duplicated transactions

10. Determining who bears the risk of fraud.

Term
Responses to security issues in ecommerce
Definition

1. encryption and authentication methods, preferably by secure hardware rather than software.

2. Numerical sequencing to identify missing or false messages

3. The capacity of the host computer to avoid downtime and repel attacks

4. Nonrepudiation methods, such a digital certs, which prove origination and delivery.

5. Adherance to legal requirements

6. Documenting trading agreements, especially the terms of trade and methods of authorization and authentication

7. agreements for end to end security and availibility with providers of info services and value added networks

8. Disclosure by public trading systems of their terms of business.

Term
EDI Electronic Data Interchange
Definition
the leading method of ecommerce.  Involves communication of data in format agreed to by the parties directly from a computer in one entity to another computer in another entity. FOr example, to order goods from a supplier or to transfer funds
Term
EDI Advantages
Definition
Reduction of clerical errors, speed of transactions, and the elimination of repetitive clerical tasks such as document preparation, processing, and mailing.
Term
Disadvantages of EDI
Definition

Information may be insecure

Data may be lost

Transmissions to trading partners may fail

EDI is less standardized and more costly than internet based commerce, which ordinarily uses XML

EDI requires programming expertise and lease phone lines or use of a value added or third party network.

Term
Standard concern procedures
Definition
Convert written docs into a standard electronic document-messaging format to facilitate EDI
Term
Conventions
Definition
the procedures for arranging data elements in specified formats for various accounting transactions (invoices, advance shipment notices, etc)
Term
Data dictionary
Definition
prescibes the meaning of data elements, including specification of each transaction structure
Term
Transmission protocols
Definition
Rules used to determine how each electronic envelope is structured and processed by the communications devices.
Term
Point to point system
Definition
requires the use of dedicated computers by all parties. each computer must be compatible with the others.
Term
Value added networks
Definition
Private third party providers of common interfaces between organizations.
Term
Extranet
Definition

Another means of carrying on ecommerce.

rely on the established communications protocols of the internet. So expensive specialized equip needed for EDI is unnecessary.

Term
EFT Electronic funds transfer
Definition
Service provided by financial institutions worldwide that is based on EDI technology.
Term
EFTA Electronic Fund Transfer Act of 1978
Definition

Enacted by Congress to regulate electronic banking services.

Primary purpose is to provide disclosure to consumers who use these services.

Term
Types of EFT services
Definition
ATM, POS, Direct deposit and payment, payment by telephone (PBT)
Term
EFT Reciepts must include the following
Definition

Amount involved

Date of transaction

Type of transfer

Identity of the account

Identity of any third party from whom or to whom funds are transferred

Location or identification of the electronic terminal involved.

Term
Monthly EFT Statement must include
Definition

Amt of fees or charges assessed for maintenance

Balances of the accts at beg. and end of period

Address and telephone to be used in case of error

 

Term
Reporting EFT errors
Definition
Customers have 60 days after recieving a statement to report errors. The financial institution has 10 days to investigate. If error is found, bank has 1 day to correct it.
Term
Liability limit (EFT)
Definition
Customers are liable for a max of $50 for unauthorized transfers
Term
Electronic Money
Definition

Stored-value cards such as phone cards.

Smart cards which contain computer chips

Term
Disadvantage of electronic money
Definition
MOst types are not covered by the FDIC and rules for EFTs do not extend to electronic money
Term
Online payment systems (OPS)
Definition
Paypal
Term
Electronic wallet
Definition
a software application that stores credit card numbers and other personal information and is usually kept on the buyer's computer.
Term
POS Systems
Definition

Update and analyze the perpetual inventory records.

Can perform other accounting tasks suchs as crediting revenue accounts and debiting cash, AR and COGS.

Provide marketing info in order to identify trends, make sales forecasts, determine products not in demand, improve customer service, target products and promotions to customers with different demographic traits, and evaluate the effects of promotions and coupons.

Term
POS Systems also
Definition
Help control liquid assets, facilitate purchasing decisions, minimize costs, record personnel and transactional info about specific customers, process all forms of payment, permit instant price changes, permit integration with internet sales applications.
Term
Encryption
Definition
Is vital technology for the security and therefore the success of electronic commerce, especially with regard to transaction carried out over public networks.
Term
Encryption process
Definition
The sender's encryption program encodes the data prior to transmission, then the recipient's program decodes it at the other end. Unauthorized users made be able to intercept data, but cannot decode without the encryption key.
Term
Two major types of encryption routine are in general use
Definition
Private Key and Public key
Term
Private key encryption
Definition
or symmetric, is the less secure of the two kinds because there is only one key. The single key must be revealed to both the sender and the recipient.
Term
Public key encryption
Definition

or asymmetric, is more secure of the two. The public key used by the sender for encoding is widely known, but the related private key used by the recipient for decoding is only known to the recipient.

 

LIke a post office box. Anyone knows the address and can mail to it, but only the owner has the key to open it.

Term
Certificate Authority (CA)
Definition
Third party in encryption necessary to issue keys in order for the keys to form a mathematical pair.  Verisign is an example of a CA
Term
Digital Certificate
Definition
Another means of authentication used in ecommerce. the CA issues a coded electronic certificate that contains the holder's name, a copy of its public key, a serial number, and exp. date. The certificate verifies the holder's identity.
Term
Digital Signature
Definition
An encryption technique, not only to keep messages secret, but to verify that it actually originated with the person who is claiming to have sent it. Public key (2 key) encryption is used to achieve this.
Term
Malicious software (malware)
Definition
May exploit a known hole or weakness in an application or operating system program to evade security measures.  This vulernability could be caused by programming errors.
Term
Trojan horse
Definition
an apparently innocent program that includes a hidden function that may do damage when activated
Term
Virus
Definition
a program that copies itself from file to file. May destroy data or programs. Commonly spread through email attachments.
Term
Worm
Definition
Copies itself not from file to file but from computer to computer. OFten very rapidly. Repeated replication overloads a system by depleting memory or overwhelming network traffic capability.
Term
Logic bomb
Definition
LIke a trojan horse, but only activitate upon some occurance, for instance a certain date.
Term
Controls to prevent or detect infection
Definition

Policies should

a. require use of only authorized software

b. adherence to licensing agreements

c. create accoutability for the persons authorized to maintain software

d. require safeguards when data or programs are obtained by means of external media

e. anti virus software should continuously monitor the system for virusing and should be constantly updated

f. software and data should be regualrly reviewed

g. investigation of unauthorized files should be investigated

h. email attachments should be checked

i. procedure should be established for copying either malware.

j. backup plan drafted

k. info about malware should be verified and alerts given

l. be aware of false messages and hoaxes.

Term
Password attacks
Definition
attempt access to a system by stealing the passwords of legitimate users and then masquerading as those users.
Term
Brute force password attack
Definition
uses password cracking software to try large numbers of letter and number combinations to access a network.
Term
IP spoofing
Definition
Identity misrepresentaion in cyberspace.  Example is using a false website to obtain information about people.
Term
Packet sniffing
Definition
use of software to eavesdrop on information sent by a user to the host computer of a website.
Term
Man in the middle attack
Definition
takes advantage of network packet sniffing and routing and transport protocols to access packets flowing through a network.
Term
Denial of service attack.
Definition
an attempt to overload a system with messages so that it cannot function.
Term
Intrusion detection system (IDS)
Definition
detect breaches of an organization's information security regime before they can do damage.  Examines user log files and patterns of traffic over the organization's network to catch suspicious activity. Alerts IT personnel who can take appropriate action.
Term
Rivest, Shamir, Adelman (RSA)
Definition
An encyrption standard licensed to hardware and software vendors. Requires two keys, one that is a public key available to anyone for encrypting messages, and a private key that is known only to the recipient.
Term
Hoax Virus
Definition
A false notice about the existance of a computer virus. It is usually disseminated throught use of distribution lists and is sent by email or via an internal network.
Term
Web Crawler
Definition
a spider or bot, is a computer program created to access and read information on websites. The results are included as entries in the index of a seach engine.
Term
Killer application
Definition
is so useful that is may justify widespread adoption of a new technology.
Term
Business Information system
Definition
any combination of people, procedures and computing equipment employed to pursue a business objective
Term
Stakeholders in a BIS
Definition
those who affect, or are affected by, the output of the information system. They have an interest in the system's effective and efficient functioning.  (manager, employees, IT personnel, suppliers and customers)
Term
Four major tasks of any information system
Definition

Input

Transformation

Output

Storage

Term
Input
Definition
The system must acquire data from within or outside of the entity.
Term
Transformation
Definition
Raw materials (data) are converted into knowledge useful for decision making
Term
Output
Definition
The ultimate purpose of the system is communicatoin of results to internal or external customers.
Term
Storage
Definition
before, during and after processing, data must be temporarily or permanently stored, for example, in files or databases.
Term
Transaction Processing System (TPS)
Definition
Captures fundamental data that reflect the economic life of an organization.
Term
MIS Management Information System
Definition
Typically receive info from a TPS, aggregates it, then reports it in a format useful by middle management in running the business. Are often classified by function or activity.
Term
Stovepipe Systems
Definition
Single function management information systems with a limited focus. Are gradually being replaced by integrated systems which link multiple business activities across an org.
Term
Data Warehouse
Definition

A central database for transaction level data from more than one of the org's TPSs. They are very large and require that the transaction records be converted to a standard format. Powerful tool for adhoc inquiries.

Is strictly a query-and-reporting system. Not used to carry out an org's routine operations.

Term
online analytical processing (OLAP)
Definition
Accesses a data warehouse using analytical and graphics tools. It is a drill down analysis
Term
Drill-down analysis
Definition
componant of OLAP in which the user is first presented with the data at an aggregate level and then can display succesive levels of detail for a given date, region, product, etc, until reaching the original transactions.
Term
Data mart
Definition
A subset of an enterprise wide data warehouse.  Designed primarily to address a specific function or department's needs.  Where a data warehouse is generally meant to address the needs of the entire enterprise.
Term
Data mining
Definition
The search for unexpected relationships between data. Enabled by a data warehouse.
Term
Decision support system DSS
Definition
an interactive system that is useful in solving semistructured problems. Does NOT automate a decision. It examines the relevant data and presents a manager with choices between alternative courses of action.
Term
semistructured problems
Definition
those with structured portion (which a computer can solve), and an unstructured portion (which requires the manager's insight and judgment).
Term
Three basic components of a DSS
Definition
The database, the model, and the dialog.
Term
the database
Definition
consists of raw data, that are relevant to the decision. Data can come from both within and outside of the org.
Term
The Model
Definition
the set of equations, comparisons, graphs, conditions, assumptions, etc, into which the data will be fed in the DSS
Term
The dialog
Definition
teh user interface which allows the user to specify the appropriate model and the particular set of data to which the model should be applied.
Term
A group DSS
Definition
aids in the collaborative solution of unstructured problems. Users in separate areas of the organization can specify parameters pertinent to their functions.
Term
Expert System (ES)
Definition
an interactive system that attempts to imitate the reasoning of a human expert in a given field. is useful for addressing unstructured problems when there is a local shortage of human experts.
Term
Knowledge database
Definition
consists of facts and the relationships among those facts
Term
Inference engine
Definition
often a series of if/then decisions.
Term
Dialog
Definition
Allows the user to input data relevant to the current problem, which are then filtered through the inference engine and used to query the knowledge database.
Term
Heuristics
Definition
an exploratory problem-solving technique that uses self-education methods to improve performance. Often very interactive and provide explanations of their problem solving behavior.
Term
Artificial intelligence (AI)
Definition
More sophisticated than expert systems, computer software designed to perceive, reason, and understand. work through a series of if/then questions in which every operation has exactly two possible outcomes (yes/no, on/off)
Term
Advantages to AI in a business environment
Definition

Can work 24 hours a day

will not get sick or die

are extremely fast processors of data

 

Term
Fuzzy logic systems
Definition
a form of AI that deal with imprecise data and problems that have many solutions.. Uses soft linguistic variables (large, hot, cold, tall) and a continuous range of truth values rather than strict binary decisions and assignements.  Useful in design of industrial controls, data retrieval, and in systems the user is not intimately familiar with.
Term
Neural networks
Definition
a collection of processing elements working together to process information much like the human brain, including learning from previous situations and generalizing concepts
Term
Case-based reasoning systems
Definition
use a process similar to that used by humans to learn from previous, similar experiences
Term
Rule-based systems
Definition
function on the basis of set rules to arrive at an answer. These cannot be changed by the system itself. THey must be changed by an outside source.
Term
Intelligence Agents
Definition
programs that apply a built in or learned knowledge base to execute a specific, repetitive and predictable task, for example; showing a computer user how to perform a task or searching websites for financial information.
Term
Business Intelligence (BI)
Definition
what gives upper management the information it needs to know where the organization is and how to steer it in the intended direction. BI gives an executive immediate information about an org's critical succes factors.
Term
Digital Dashboard
Definition
THe displays of bar graphs, pie charts, column reports, etc, grouped by an exec's particular needs in an BI
Term
Enterprise Resource Planning (ERP)
Definition
intended to integrate enterprise-wide informatino systems by creating one database linked to all of an org's applications.
Term
Traditional ERP System
Definition
subsystems share data and coordinate their activities. Thus if marketing recieves an order, it can quickly verify that the inventory is sufficient to notify shipping to process the order.
Term
Back Office Functions
Definition
the subsystems in a traditional ERP that are internal to the organization.  The information produced is usually intended for internal use by the org's managers
Term
ERP II
Definition
Current generation of ERP software with added front office functions which connect the organization with customers suppliers, owner, creditors and strategic allies.  Enable supply chain management, customer relationship management, and partner relationship management.
Term
Types of Major ERP packages
Definition
R/3 from SAP, AG and Oracle e Business Suite, Peoplesoft, and JD Edwards EnterpriseOne, all from Oracle.
Term
Disadvantages of ERPs
Definition
the extent and complexity which make implementation difficult and costly
Term
OFfice automation systems (OASs)
Definition
the familiar word processing, spreadsheet, digital doc storage, and desktop publishing applications of most office workers are part of any org's information system technology.
Term
Information Resources Management (IRM)
Definition
Takes a global view of the information holdings and needs of an organization because of the diverse needs of users.
Term
Financial Reporting systems
Definition
generate info for use primarily by outside parties, such as investors, regulators and creditors. Commonly in the form of financial statements
Term
Audit Trail
Definition
Reflects the accounting cycle
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