is a condition that exists when data are isolated in seperated information systems

are used by a single individual. eg contact manager on phone or email.

is an information system that is shared by a group of people for a particular purpose. eg scheduling of groundskeeping (perosnnel who maintain the golf course etc). Support 10- 100 users

Workgroup info systmems that support a particular department. eg accounts payable department

Workgroup info systems that supports a particular business function.

are information systems that span an organization and support activities in multiple departments. involves 100's- 1000's of users

are info systems that are shared by two or more independent organizations. Usually involves 1000's of users

Informations silos arise as a consequence of an organizations growth and increasing use of information systems

is another term for information silos; means groups of info systems that operate in isolation from one another.

• Data duplication, data inconsistency
• disjointed processes
• Limited info and lack of intergrated info
• Isolated decisions lead to organ. inefficiencies
• increase expense

is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from the lead generation to customer service

• Marketing 
• Customer acquistion
• Relationship management
• Loss/Churn

is a suite of applications called modules, a database and a set of inherent processes for consolidating business operations into a single, consistent, computing platform. Primary purpose of this system is intergration!

for a product to be considered a true ERP product it must include applications that intergrate:

• Supply chain
• Manufacturing
• CRM
• Human resources
• Accounting

is a computer program stored within the database that runs to keep the database consistent when certain conditions arise.

is a computer program stored in the database that is used to enforce business rules

these solutions contain program and database configuration files as well as process blueprints that apply to ERP implementations in specific industries

Challenges faced when implementing New Enterprise Systems:

• Collaborative Management
• Requirements Gaps
• Transition Problems
• Employee resistance

is a design philosophy in which every activity is modeled as an encapsulated service and exchanges among those are governed by standards