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Increasing existing sales in existing markets |
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Develop new products for existing markets |
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New products for new markets. (Most Risky) |
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Ex. Focus on healthy eating. Trend towards consumers making healthy decisions. |
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the practice of choosing goods and services that meet diverse needs and interests, rather than conforming to a single traditional lifestyle. |
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Group of internet based apps that allow the creation and exchange of user generated content. |
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A measure of the decrease in the value of money. |
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Comparison of income versus the relative cost ofa standard set of goods and services in different geographic areas. |
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Used to create something that serves a purpose. |
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Change in something that already exists. |
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FDA (food and drug administration) |
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Definition
focuses on enforcing regulations against selling and distributing adulterated, misbranded, or hazardous food and drug products. |
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against unfair methods of competition in commerece. |
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Marketing is not a battle of products but a |
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If you can't be first in a category |
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Definition
Set up a new category to be first in. |
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Its better to be first than it is to be |
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Its better to be first in the mind |
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than first in the marketplace. |
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The most powerful concept in marketing is |
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Definition
owning a word in the prospect's/customers mind. |
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Definition
The art and science of fitting the product or service to one or more segments of the market in such a way as to set it meaningfully apart from the competition. |
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dividing a market into a distinct group. |
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Definition
1. As a family income increases, the percentage of income spent on food decreases.
2. as a familys income increases, the percentage of income spent on housing, household operations, and clothing remains constant.
3. as a familys income increases the percentage of income spent on other items increases. |
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Psychographic segmentation |
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Definition
Dividing the market based on how people conduct their lives. Is very effective. based on personality, motives, lifestyles. |
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Benefits consumers seek. Expensive, if target market is everywhere. Ex. toothpaste will have to make ads on every type of channel, because everyone needs it. |
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Undifferentiated marketing or mass marketing |
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Definition
all customers are treated the same way. Little diviersity in needs and wants. Has cost savings. Disadvantage: competitors may identify segments and exploit them. |
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Definition
Divide market into segments, and foucs on a single segment. Disadvantage is high marketing costs. |
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Concentrated marketing Or Niche Marketing |
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Definition
Divide market into segments and focus on a single segment. Disadvantage - diversity. |
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Definition
Process of collecting, analyzing and interpreting data in order to improve marketing effectiveness. |
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Definition
1) Define the problem
2) Plan research design
3) Select data collection method
4) Design the sample
5) collect the data
6) analyze and interpret the data
7) prepare the report |
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Facts and figures pertinent to the problem. |
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Facts and figures that are already recorded prior to the project. Less expensive, requires less time. But may not be relevant. |
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Data inside the firm. Ex. financial statements, customer letters, etc. |
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Outside the firm. Ex. U.S. census bureau. |
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Definition
Newly collected for the project. Up to Date, but expensive. Relvant, but time consuming. |
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Definition
Find new ideas from customers. |
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Definition
Examines the relationship between two variables. |
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Examines cause and effect relationships in variables |
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Mail, internet, and fax surveys |
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Definition
Least expensive , assuming adequate return rate. Must be short and simple. No opportunity for bias. anonymous. |
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Definition
Expensive. Interviewer can ask elaborate questions. Opportunity for bias. some anonymitity. |
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Personal interview surveys |
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Definition
Most expensive. Interview can ask complex questions and show visuals. Significant opportunity for bias. Little anonymity. |
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Definition
Consumers is led to a certain statement. |
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Definition
Subjective words in it. Ex. Do you eat at fast food restaurants regurlerly? regular is subjective, it could be once a month, or twice a year, or everyday. |
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Definition
Each member of the population has a known chance of being included. |
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Definition
Each member of the pop. has a known and equal chance of being included. |
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Divide population into segments and select a probability sample from each segment. |
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Definition
Personal judgement is used in selecting respondents. |
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Definition
INformation that is integrated from large consumer panesl that participate in ongoing research. |
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Putting the data ina machine readable format |
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Definition
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Definition
Counting the number of cases in each category. |
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Definition
mathematically summarizing the data |
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Drawing conclusions form the data |
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Definition
Information stored in your memory. |
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Definition
Buying the same product over again. |
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Definition
advertising, sales promotion, opinion leaders, WOM - word of mouth,. Getting a new product at the moment. |
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Definition
Using both internal and external information |
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Definition
Self esteem, status, need to stand out of the group, |
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Definition
Self fulfillment, personal accomplishment. Doing things because you want do do them. Perosnal fulfillment. |
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Definition
An inner drive to satisfy a need, easy to influence. |
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Definition
How we interpret information |
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Definition
a change in behavior caused by experience |
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a lasting evaluation of a person object/idea |
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Definition
Psychological characteristics that influence the way a person responds to situations, hard to influence. |
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Definition
Money, education, intelligence. |
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Definition
Most likely to try and fit an a group. |
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Definition
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Definition
we look at some things, but not others. |
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Definition
Notices certain stimuli and not others. |
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Once a consumer believes something it is difficult to change. Distorts information that conflicts with his or her feelings. |
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Definition
Consumer only remembers the things that support his or her beliefs. |
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Term
Family influence - Individual |
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Definition
When one family member makes all the decisions for a certain category. |
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Term
Family influence - Autonomic |
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Definition
Individual decision that are shared. |
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Family influence - Sincratic |
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Definition
Jointly made decisions by two or more people. |
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Definition
Millionaires, money is unimportant in their purchases, value good taste. Focus on what they like, things that will support their image. |
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Definition
Money is less important, buy things to make themselves look better. |
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Definition
White collar, tries to emulate the upper, really want to prove themselves. |
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Term
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Definition
Blue collar, not status oriented. Do what they want do. Most brand loyal. Enjoy a stable situation. |
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Definition
Working poor, not confident in themselves, rely on advertising more than any group. |
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Definition
Unstable job, or unemployed. Switch jobs often. Group that is most likely to overpay. Live in inner city. Will shop where public transportation is. Main reason they overpay, is that they cant drive to somewhere that is cheaper. |
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Referance group influence - membership |
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Definition
Group you actually belong to. |
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Referance group influence - aspirational group |
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Definition
Group you want to strive to be a part of |
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Term
Referance group influence - disasociateive groups |
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Definition
Groups you don't want to be associated with. |
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Definition
Someone in the group that influences others in the group. |
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Definition
Seeing the ideal state over the actual state. |
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Marketer induced problem recognition |
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Definition
Ex. filter meter on filtered water. |
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Definition
The most common type of problem recognitoin. |
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Definition
Particular group of alternatives a consumer considers when making a buying decision. |
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Definition
Psychological Tension or doubt about the rightness of a decision. |
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Definition
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Definition
Resale, operation, or to manufacture other products. |
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Definition
Prefur to buy from manufacturers. Possess a comparative expertise. Focus on relationships rather than single transactions. |
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Term
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Definition
When an organizational purchase involves a routine purchase from the same supplier. |
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Definition
Extensive search for information, requires a lot of time, a lot of suppliers, lots of information, multiple influences. |
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Definition
Routine purchase is changed in some way. |
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Definition
Examination of each item. usually for expensive items. |
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Definition
Examination of some items. |
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Term
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Definition
Oral or written, usually for standard items. |
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Term
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Definition
Negotiation terms of a purchase contract (price, specs, timing.) |
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Definition
Involves a buyer inviting bids from potential suppliers for products that meet certain specifications. |
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Term
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Definition
People involved in the buying decision |
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Definition
Actually use the products under consideration |
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Term
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Definition
Control the flow of information to other buying center members |
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Term
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Definition
Affect the purchase decision by supplying advice or information. |
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Definition
makes the actual purchase decision. |
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Definition
choose suppliers and negotiate purchase terms |
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Definition
Based off the corresponding demand for consumer products |
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Definition
Demand does not fluctuate widely with price |
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Definition
Demand for organizational products varies widely. |
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Demand varies jointly when two or more goods are made to create a product. |
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Definition
Is a phlosophy, an attitude, a perspective, or a management orientation that stresses customer satisfaction. Second, marketing is an organizational function and a set of processes used to implement this philosophy. It is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings of that have value for customers, clients, partners, and society at large. |
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Definition
people giving up something in order to receive something they would rather have. |
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Definition
Philosophy that focuses on the internal capabilitiles of the firm rather than on the desires and needs of the marketplace. Fails in that it does not determine whether it meets the needs of the marketplace. |
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Definition
People buy more goods and services if aggressive sales techniques are used, and that high sales result in high profts. Fails to see the needs of the marketplace. Finds sales through intensive promotional activities. |
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Definition
The social and economic justification of an organization's existence . A sale depends on a customers decision to purchase a product. |
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Social marketing orentation |
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Definition
The idea that an organization exists to preserve or enhance individuals and societys long term best interests. |
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Definition
Relationship between benefits and the sacrifice necessary to obtain those benefits. |
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Definition
Customers evaluation of a good or service in terms of whether that good or service has met their needs and expectations. |
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Definition
Strategy that focses on keeping and improving relationships with current customers. |
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Marketing is important because |
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Definition
It contributes to a company's growth, profits, and survival. It helps makes products more easily available. Part of everyday life. |
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Definition
the managerial process of creating an dmaintaining a fit between the organizations objectives and resources and the evolving market opportunities. |
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Definition
increase market share among existing customers. |
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Definition
attracting new customers to existing products |
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Definition
Introducing new products to new markets |
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§ a tool for allocating resources among products or strategic business units on the basis of relative market share and market growth rate. |
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Boston Consulting group model |
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Definition
Create a portfolio matrix, then build, hold, harvest (increase the short-term cash return without too much concern for the long-run impact), divest ( get rid of SBUS(strategic business units, subgroup in a business) with low shares of low growth markets) |
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Definition
Complex, focused on market attractiveness and company strength. |
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Definition
document that acts as a guidebook of marketing activities for the marketing manager. |
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Definition
process of anticipating future events and determining strategies to achieve organizational objectives in the future. |
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Definition
o a statement of the firm’s business based on a careful analysis of benefits sought by present and potential customers and analysis of existing and anticipated environmental conditions. |
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Definition
o S – internal strengths
o W – weaknesses
o O – opportunities
o T – threats |
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Definition
o collection and interpretation of information about forces, events, and relationships in the external environment that may affect the future of the organization or the implementation of the marketing plan. |
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Definition
· set of unique features of a company and its products that are perceived by the target market as significant and superior to those of the competition. |
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Definition
o costs decline at a predictable rate, as experience with a product increases. |
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Definition
· unique blend of product, place (distribution), promotion, and pricing strategies (four ps) designed to produce mutually satisfying exchanges with a target market. |
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Definition
· process that turns a marketing plan into action assignments and ensures that these assignments and ensures that assignments are executed in a way that accomplishes the plan’s objectives. |
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gauging the extent to which marketing objectives have been achieved. |
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Definition
mechanisms for evaluating marketing results. |
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Definition
o – a group of people or organization for which an organization designs, implements, and maintains, a marketing mix intended to meet the need of that group, resulting in mutually satisfying exchanges. |
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Definition
gathering the environmental data to identify future market opportunities and threats. |
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most difficult external variable for marketing managers to forecast, influence, or integrate into marketing plans. |
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Definition
· Self-suffciency
· Upward mobility – success can be granted by anyone
· Work ethic – hard work, dedication to family, and frugality were moral and right.
· Conformity – no one should expect to be treated differently from anyone else. |
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Definition
lifestyle of choosing products that meet their diverse needs, rather than confirming to the norm. |
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Definition
study of people’s vital statistics, such as age, race and ethnicity, and location. |
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· Too effectively market to teens |
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Definition
o Make the product modern and convenient
o Engage through promotion that gets them involved. Ex. Interactive contests. Voting challenges. |
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Term
§ Generation y – people born between 1979 and 1994. Millennial generation |
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Definition
· Prefer spending time with their babies rather than go out.
· Feel their opinions are needed and welcomed.
· Diverse
· Good time managers
· Quick shoppers – buy from general stores like walmart.
· Want to make a difference
· Multitaksers – like to be in the know.
· Brand besotted – love to be involved with their favorite brands. |
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§ Baby boomers – people born between 1946 and 1964 |
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Definition
· Go on vacation a lot, postpone retirement. 80% of personal wealth in the U.S. |
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Definition
measure of comparing income to the relative cost of a standard set of goods and series in different geographic areas. Also refered to as the cost of living. |
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Definition
pure research, attempts to expand knowledge, and is not based on specifics. |
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Consumerp product safety commission (CPSC |
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Definition
§ – federal agency established to protect the health and safety of consmers in and around their homes |
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Term
Food and drug administration (FDA) |
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Definition
§ federal agency charged with enforcing regulations against selling and distributing adulterated, misbranded or hazardous food and drug policies. |
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Federal trade commission (FTC |
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Definition
§ – federal agency empowered to prevent persons of corporations from using unfair methods of competition in commerce. |
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Definition
Marketing that targets markets throughout the world. |
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Definition
o recognizing and reacting to international marketing opportunities, using effective global marketing strategies, and being aware of threats from foreign competitors it all markets. |
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Multinational corporation |
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Definition
o company that heavily engaged in international trade, beyond exporting and importing. |
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Definition
common set of values shared by its citizens that determines what is socially acceptable. It underlies the family, education, religion, and social class systems. |
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Definition
– largest latin aamerican trade agreement |
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Definition
an agreement to dramatically lower trade barriers worldwide; created the world trade organization. |
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Definition
tax levied on goods entering a country |
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Definition
§ a limit on the amount of a specific product that can enter a country. |
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Definition
– exclusion of all products from certain countries or companies. |
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Definition
§ law compelling a company earning foeign exchange from it exports to sell it toa control agency. |
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Definition
§ – when several countries work together to form a common trade area. |
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an agreement to stimulate international trade |
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North American free trade agreement (NAFTA) |
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Definition
created the worlds largest free trade zone. |
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Definition
offers low interest interest loans to developing naitons |
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– free trade zone. Largest economy in the world. |
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Definition
Key countries discuss key issues in the global economy |
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Definition
o an intermediary who plays the traditional broker’s role by bringing buyers and seller together. |
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Definition
o an intermediary who acts like a manufacturers agent for the exporter; the export agent lives in the foreign market. |
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Definition
o the legal process whereby a licensor allows another firm to use its manufacturing process, trademarks, patents, trade secrets, or other proprietary knowledge. |
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Definition
when a domestic firm buys parts of a foreign company or joins with a foreign company to create a new entity. |
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Direct foreign investment |
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Definition
active ownership of a foreign company or of overseas manufacturing or marketing facilities. |
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Term
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Definition
processes a consumer uses to make a purchase decisions, as well as to use and dispose of purchased goods or services; also includes factors that influence purchase decisions and product use. |
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Consumer decision-making process |
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Definition
Starts with need recognition, then information search, evaluation of alternatives, and then a purchase. |
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Business to business electronic commerce (BtoB or B2B |
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Definition
o The use of the internet to facilitate the exchange of goods, services, and information between organizations. |
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Term
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Definition
o a measure of a websites effectiveness; calculated by multiplying the frequency of visits by the duration of a visit by the number of pages viewed during each visit. |
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Definition
the elimination of intermediaries such as wholesales or distributers from a marketing channel. |
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Term
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Definition
is a strategy that entails seeking and establishing ongoing partnerships with customers. |
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Definition
exists when one party has confidence in an exchange partner’s reliability and integrity. |
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Definition
profit oriented, manufacturing, construction etc. |
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Term
The north American industry classification system (NAICS) |
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Definition
o a detailed numbering system developed by the united states, Canada, and mexico to classify north American business establishments by their main production processes.
§ Gives each sector a code, and subsector, then industry group, then industry, then industry subdivision. |
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Term
o Segmentation is important because |
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Definition
§ Helps marketers define customer needs and wants.
§ All markets include people with different needs and wants.
§ Helps decision makers to more accurately define marketing objectives and better allocate resources. |
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Term
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Definition
developing a specific marketing mix to influence potential customers overall perception of a brand, product line or organization in general. |
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