Term
Which THREE of the following constitute a basic computer system?
USB printer
monitor
CPU
FireWire Hard Drive
slots
keyboard and mouse or trackpad
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Definition
USB printer
monitor
CPU
FireWire Hard Drive
slots
keyboard and mouse or trackpad |
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Term
What is a processor?
the brain of the computer
storage for all the information you process
an interconnect technology
an expansion slot
an execution unit |
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Definition
What is a processor?
the brain of the computer
storage for all the information you process
an interconnect technology
an expansion slot
an execution unit |
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Term
Slots used to plug in external data transfer devices such as iPods are called
ATA
Optical Drives
External Ports
MegaHertz |
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Definition
Slots used to plug in external data transfer devices such as iPods are called
ATA
Optical Drives
External Ports
MegaHertz |
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Term
To which form of memory must you save your work before the computer is turned off? |
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Definition
Memory that doesn't require power, for example, a magnetic drive or an optical drive. |
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Term
Microsoft Office and Keynote are examples of which?-Applications or System software? |
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Definition
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Term
When any Mac goes into sleep mode the first thing that happens is
The backlit keyboard loses illumination ATA
The microprocessor goes into a low-power mode
The hard drive spins down |
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Definition
When any Mac goes into sleep mode the first thing that happens is
The backlit keyboard loses illumination ATA
The microprocessor goes into a low-power mode
The hard drive spins down |
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Term
What has the computer failed if you hear a series of beeps at startup? |
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Definition
Power On Self Test or POST |
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Term
Once the hard drive has gone through the startup process and is running, you can open a window instantly using:
Cache memory
RAM memory
ROM memory |
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Definition
Once the hard drive has gone through the startup process and is running, you can open a window instantly using:
Cache memory
RAM memory
ROM memory |
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Term
How can customers obtain software from Apple? |
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Definition
Software is released either standalone or bundled with a computer. Standalone software can be distributed online or in a box through retail channels. Bundled software is distributed with a computer and is usually pre-installed. |
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Term
How does Apple release software? |
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Definition
Software is released as a reference release - independent from previous versions; as an upgrade - which delivers new features; and as an update - which delivers software improvements and bug fixes. |
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Term
What stores the instructions for initiating the boot sequencing? |
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Definition
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Term
Fill in the blanks: FireWire ________ is faster than USB at transferring digital data |
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Definition
Fill in the blanks: FireWire _800_ is faster than USB at transferring digital data |
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Term
What is missing: Cheetah, Puma, Jaguar Tiger, Leopard- and Snow Leopard |
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Definition
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Term
In terms of system software updates, versions numbers e.g. Mac OS X v10.6.1 indicate what?
reference.upgrade.update
update.reference.upgrade
upgrade.update,reference |
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Definition
In terms of system software updates, versions numbers e.g. Mac OS X v10.6.1 indicate what?
reference.upgrade.update
update.reference.upgrade
upgrade.update,reference |
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Term
Use your Basic Terms knowledge to match the customer statement to the most likely issue:
| 1. I loaded 3 new video games and now my Mac is really slow |
A. Kernel panic |
| 2. I can’t get this DVD to eject when I shut down the computer |
B. MS PowerPoint application not installed |
| 3. I’ve been sent a Microsoft PowerPoint document but can’t open it |
C. Optical drive issue |
| 4. I want Time Machine on my Mac- I’m running Tiger – why can’t I find it? |
D. Insufficient RAM- more memory needed |
| 5. My Mac won’t start up- I just get an error message in different languages |
E. System Software - Time Machine runs on Mac OS X v10.5 - Leopard, not on Mac OS X v10.4 Tiger. |
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Definition
Use your Basic Terms knowledge to match the customer statement to the most likely issue:
| 1. I loaded 3 new video games and now my Mac is really slow |
A. Kernel panic |
| 2. I can’t get this DVD to eject when I shut down the computer |
B. MS PowerPoint application not installed |
| 3. I’ve been sent a Microsoft PowerPoint document but can’t open it |
C. Optical drive issue |
| 4. I want Time Machine on my Mac- I’m running Tiger – why can’t I find it? |
D. Insufficient RAM- more memory needed |
| 5. My Mac won’t start up- I just get an error message in different languages |
E. System Software - Time Machine runs on Mac OS X v10.5 - Leopard, not on Mac OS X v10.4 Tiger. |
1D, 2C, 3B, 4E, 5A |
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