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BA 320 Exam 3
Chapter 10
35
Business
Undergraduate 3
04/07/2011

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Term
Group
Definition
a set of two or more people who interact with each other to achieve certain goals or to meet certain needs
Term
Group Goals
Definition
a goal that all or most members of a group can agree on as a common goal
Term
Formal Work Group
Definition
a group established by management to help the organization achieve its goals
Term
Informal Work Group
Definition
a group that emerges naturally when individuals perceive that members in a group will help them achieve their goals or meet their needs
Term
Command Group
Definition
a formal work group consisting of subordinates who report to the same supervisor
Term
Task Force
Definition
a formal work group consisting of people who come together to accomplish a specific goal
Term
Team
Definition
a formal work group consisting of people who work intensely together to achieve a common group goal
Term
Self-Managed Work Team
Definition
a formal work group consisting of people who are jointly responsible for ensuring that the team accomplishes its goals and who lead themselves
Term
Friendship Group
Definition
an informal work group consisting of people who enjoy each other's company and socialize with each other on and off the job
Term
Interest Group
Definition
an informal work group consisting of people who come together because they have a common goal or objective related to their organizational membership
Term
Division of Labor
Definition
dividing up work and assigning particular tasks to specific workers
Term
Homogeneous Group
Definition
a group in which members have many characteristics in common
Term
Heterogeneous Group
Definition
a group in which members have few characteristics in common
Term
Group Function
Definition
the work that a group performs as its contribution to the accomplishment of organizational goals
Term
Group Status
Definition
the implicitly agreed upon, perceived importance for the organization as a whole of what a group does
Term
Group Efficacy
Definition
the shared belief group members have about the ability of the group to achieve its goals
Term
Social Facilitation
Definition
the effects that the presence of others has on performance, enhancing the performance of easy tasks and impairing the performance of difficult tasks
Term
Role Relationships
Definition
the ways in which group and organizational members interact with one another to perform their specific roles
Term
Role Making
Definition
taking the initiative to create a role by assuming responsibilities that are not part of an assigned role
Term
Role Taking
Definition
performing the responsibilities that are required as part of an assigned role
Term
Group Norms
Definition
informal rules of conduct for behaviors considered important by most group members
Term
Compliance
Definition
assenting to a norm in order to attain rewards or avoid punishment
Term
Identification
Definition
associating oneself with supporters of a norm and conforming to the norm because those individuals do
Term
Internalization
Definition
believing that the behavior dictated by a norm is truly the right and proper way to behave
Term
Idiosyncrasy Credit
Definition
the freedom to violate group norms without being punished that is accorded to group members who have contributed a lot to the group in the past
Term
Deviance
Definition
deviation from a norm
Term
Socialization
Definition
the process by which newcomers learn the roles, rules, and norms of a group
Term
Role Orientation
Definition
the characteristic way in which members of a group respond to various situations
Term
Institutionalized Role Orientation
Definition
a role orientation in which newcomers are taught to respond to situations in the same way that existing group members respond to similar situations
Term
Individual Role Orientation
Definition
a role orientation in which newcomers are taught that it is acceptable and desirable to be creative and to experiment with changing how the group does things
Term
Five Stages of Group Development
Definition
1. Forming

2. Storming

3. Norming

4. Performing

5. Adjourning

Term
Group Characteristics
Definition

Group size

composition

function

status

Term
Socialization Tactics
Definition
Collective vs. Individual

Formal vs. Informal

Sequential vs. Random

Fixed vs. Variable

Serial vs. Disjunctive

Divestiture vs. Investiture

Term
Tactics that lead to Institutionalized Orientation
Definition
Collective - common learning experience

Formal - segregation during learning

Sequential - explicit information about a sequence

Fixed - timetable for completing each step in process

Serial - existing members socialize newcomers

Divestiture - negative interpersonal treatment

Term
Tactics the lead to Individualized Orientation
Definition
Individual - taught one-on-one

Informal - learn on the job

Random - interests and needs of newcomer

Variable - speed of socialization depends on newcomer

Disjunctive - figure out and develop own way of behaving

Investiture - positive social support

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