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BA 320 Exam 3
Chapter 6
25
Business
Undergraduate 3
02/20/2011

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Term
Work Motivation
Definition
the psychological forces that determine the direction of a person's behavior in an organization, a person's level of effort, and a person's level of persistence
Term
Direction of Behavior
Definition
which behaviors does a person choose to perform in a organization
Term
Level of Effort
Definition
how hard does a person work to perform a chosen behavior
Term
Level of Persistence
Definition
when faced with obstacles, roadblocks, and stone walls, how hard does a person keep trying to perform a chosen behavior successfully
Term
Intrinsically Motivated Work Behavior
Definition
behavior that is performed for its own sake
Term
Extrinsically Motivated Work Behavior
Definition
behavior that is performed to acquire material or social rewards or to avoid punishment
Term
Need Theory
Definition
a group of content theories about work motivation that focuses on employees' needs as the sources of motivation
Term
Need
Definition
a requirement for survival and well-being
Term
Maslow's Hierarchy of Needs
Definition
Physiological, Safety, Social (Belongingness), Esteem, Self-actualization
Term
Alderfer's ERG Theory
Definition
Existence needs, Relatedness needs, Growth needs
Term
Expectancy Theory
Definition
a process theory about work motivation that focuses on how employees make choices among alternative behaviors and levels of effort
Term
Valence
Definition
in expectancy theory, the desirability of an outcome to an individual
Term
Instrumentality
Definition
in expectancy theory, a perception about the extent to which performance of one or more behaviors will lead to the attainment of a particular outcome
Term
Expectancy
Definition
in expectancy theory, a perception about the extent to which effort will result in a certain level of performance
Term
Equity Theory
Definition
a process theory about work motivation that focuses on employee's perceptions of the fairness of their work outcomes and inputs
Term
Outcome/Input Ratio
Definition
in equity theory, the relationship between what an employee gets from a job (outcome) and what the employee contributes to the job (inputs)
Term
Overpay Inequity
Definition
the inequity that exists when a person perceives that his or her outcome/input ratio is grater than the ratio of a referent
Term
Underpayment Inequity
Definition
the inequity that exists when a person perceives that his or her outcome/input ratio is less than the ratio of a referent
Term
5 Ways to Restore Equity
Definition
1) employees can change their inputs or outcomes; 2) employees try to change their referents' inputs or outcomes; 3) employees change their perceptions of inputs and outcomes (either their own of the referents'); 4) employees can change the referent; 5) employees leave the job or organization or force the referent to leave
Term
Procedural Justice Theory
Definition
a process theory about work motivation that focuses on employees' perceptions of the fairness of the procedures used to make decisions about the distribution of outcomes
Term
Performance=
Definition
f(Ability x Motivation)
Term
Motivation Must have
Definition
Direction
Level
Persistence
Term
Motivation Equation
Definition
Inputs >> Performance >> Outcomes
Term
The Four Motivation Theories (complementary)
Definition
1. Need Theory

2. Expectancy Theory

3. Equity Theory

4. Procedural Justice Theory

Term
Expectancy Theory (Vroom): When making behavioral choices, individuals consider three questions
Definition
1. The Expectancy question

2. The Instrumentality question

3. The Valence question


Motivation = E x I x V

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