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BA 201
Chapter 8
34
Business
Undergraduate 2
12/08/2010

Additional Business Flashcards


 

 


 

Cards

Term
Employee Behavior
Definition
pattern of actions by the members of an organization that directly or indirectly influences the organization's effectiveness
Term
Performance Behaviors
Definition
total set of work-related behaviors that the organization expects employes to display
Term
Organizational Citizenship
Definition
positive behaviors that do not directly contribute to the bottom line
Term
Counterproductive Behaviors
Definition
behaviors that detract from organizational performance
Term
Absenteeism
Definition
an employee's not showing up for work
Term
Turnover
Definition
annual percentage of an organization's workforce that leaves and must be replaced
Term
Individual Differences
Definition
personal attributes that vary from one person to another
Term
Personality
Definition
relatively stable set of psychological attributes that distinguish one person from another
Term
"Big Five" Personality Traits
Definition
five fundamental personality traits especially relevant to organizations - OCEAN (Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism)
Term
Emotional Intelligence (Emotional Quotient, EQ)
Definition
extent to which people are self-aware, can manage their emotions, can motivate themselves, express empathy for others, and possess social skills
Term
Attitudes
Definition
person's beliefs and feelings about specific ideas, situations, or people
Term
Job Satisfaction
Definition
degree of enjoyment that people derive from performing their jobs
Term
Organizational Commitment
Definition
individual's identification with the organization and its mission
Term
Psychological Contract
Definition
set of expectations held by an employee concerning what he or she will contribute to an organization (referred to as contributions) and what the organization will in return provide the employee (referred to as inducements)
Term
Person-Job Fit
Definition
extent to which a person's contributions and the organization's inducements match one another
Term
Motivation
Definition
set of forces that cause people to behave in certain ways
Term
Classical Theory of Motivation
Definition
theory holding that workers are motivated solely by money
Term
Hawthorne Effect
Definition
tendency for productivity to increase when workers believe they are receiving special attention from management
Term
Theory X
Definition
theory of motivation holding that people are naturally lazy and uncooperative
Term
Theory Y
Definition
theory of motivation holding that people are naturally energetic, growth-oriented, self-motivated, and interested in being productive
Term
Maslow's Hierarchy of Human Needs Model
Definition

theory of motivation describing five levels of human needs and arguing that basic needs must be fulfilled before people work to satisfy higher-level needs

 

Self Actualization; Esteem; Social; Security; Physiological

Term
Two-Factor Theory
Definition
theory of motivation holding that job satisfaction depends on two factors, hygiene and motivation
Term
Expectancy Theory
Definition
theory of motivation holding that people are motivated to work toward rewards that they want and that they believe they have a reasonable change of obtaining
Term
Equity Theory
Definition
theory of motivation holding that people evaluate their treatment by the organization relative to the treatment of others
Term
Positive Reinforcement
Definition
reward that follows desired behaviors
Term
Punishment
Definition
unpleasant consequences of an undesirable behavior
Term
Management by Objectives (MBO)
Definition
set of procedures involving both managers and subordinates in setting goals and evaluating progress
Term
Participative Management and Empowerment
Definition
method of increasing job satisfaction by giving employees a voice in the management of their jobs and the company
Term
Job Enrichment
Definition
method of increasing job satisfaction by adding one of more motivating factors to job activities
Term
Job Redesign
Definition
method of increasing job satisfaction by designing a more satisfactory fir between workers and their jobs
Term
Job Redesign
Definition
method of increasing job satisfaction by designing a more satisfactory fir between workers and their jobs
Term
Work Sharing (Job Sharing)
Definition
method of increasing job satisfaction by allowing two or more people to share a single full-time job
Term
Flextime Programs
Definition
method of increasing job satisfaction by allowing workers to adjust work schedules on a daily of weekly basis
Term
Telecommuting
Definition
form of flextime that allows people to perform some or all of a job away from standard office settings
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