Term
| Service Operations (Service Production) |
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Definition
| activities producing intangible and tangible products, such as entertainment, transportation, and education |
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Term
| Goods Operations (Goods Production) |
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Definition
| activities producing tangible products, such as radios, newspapers, buses, and textbooks |
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Term
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Definition
| activities involved in making products – goods or services |
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Term
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Definition
| product’s ability to satisfy a human want or need |
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Term
| Operations (Production) Management |
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Definition
| systematic direction and control of the processes that transform resources into finished products that create value for and provide benefits to customers |
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Term
| Operations (Production) Managers |
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Definition
| managers responsible for ensuring that operations processes create value and provide benefits to customers |
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Term
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Definition
| set methods and technologies used to produce a good or a service |
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Term
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Definition
| activities for one-of-a-kind or custom-made production |
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Term
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Definition
| activities for producing standardized products for mass consumption |
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Term
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Definition
| level of customer contact in which the customer need not be part of the system to receive the service |
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Term
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Definition
| level of customer contact in which the customer is part of the system during service delivery |
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Term
| Operations Capability (Production Capability) |
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Definition
| special ability that production does especially well to outperform the competition |
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Term
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Definition
| amount of a product that a company can produce under normal conditions |
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Term
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Definition
| physical arrangements of production activities that groups equipment and people according to function |
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Term
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Definition
| physical arrangement of production steps designed to make one type of product in a fixed sequence of activities according to its production requirements |
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Term
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Definition
| a same-steps layout in which a product moves step by step through a plant on conveyor belts or other equipment until it is completed |
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Term
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Definition
| combination of “characteristics of a product or service that bear on its ability to satisfy stated or implied needs” |
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Term
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Definition
| dimension of quality that refers to how well a product does what it is supposed to do |
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Term
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Definition
| dimension of quality that refers to sameness of product quality from unit to unit |
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Term
| Master Production Schedule |
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Definition
| schedule showing which products will be produced and when, in upcoming time periods |
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Term
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Definition
| schedule showing daily work assignments with start and stop times for assigned jobs |
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Term
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Definition
| assigned working times in upcoming days for each employee on each work shift |
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Term
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Definition
| production schedule that breaks down large projects into steps to be performed and specifies the time required to perform each step |
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Term
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Definition
| process of monitoring production performance by comparing results with plans and taking corrective action when needed |
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Term
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Definition
| operations control activity for ensuring that production decisions are being implemented |
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Term
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Definition
| process of planning, organizing, and controlling the flow of materials from sources of supply through distribution of finished goods |
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Term
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Definition
| process of finding and choosing suppliers from whom to buy |
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Term
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Definition
| production system designed for smooth production flows that avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes |
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Term
| Just-In-Time (JIT) Production |
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Definition
| type of lean production system that brings together all materials at the precise time they are required at each production stage |
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Term
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Definition
| acquisition of the materials and services hat a firm needs to produce its products |
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Term
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Definition
| activities in transporting resources to the producer and finished goods to customers |
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Term
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Definition
| storage of incoming materials for production and finished goods for distribution to customers |
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Term
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Definition
| process of receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods |
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Term
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Definition
| action of ensuring that operations produce products that meet specific quality standards |
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Term
| Total Quality Management (TQM) |
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Definition
| sum of all activities involved in getting high-quality goods and services into the marketplace |
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Term
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Definition
| principle of total quality management that holds that quality belongs to each person who create it while performing a job |
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Term
| Competitive Product Analysis |
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Definition
| process by which a company analyzes a competitor's products to identify desirable improvements |
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Term
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Definition
| process of evaluating all work activities, materials, flows, and paperwork to determine the value that they add for customers |
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Term
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Definition
| TQM tool in which collaborative groups of employees from various work areas work together to improve quality by solving common shared production problems |
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Term
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Definition
| program certifying that a factory, laboratory, or office has met the quality management standards set by the International Organization for Standardization |
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Term
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Definition
| certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance |
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Term
| Business Process Reengineering |
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Definition
| rethinking and radical redesign of business processes to improve performance, quality, and productivity |
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Term
| Supply Chain (Value Chain) |
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Definition
| flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in he network of firms until the product reaches the end customer |
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Term
| Supply Chain Management (SCM) |
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Definition
| principle of looking at the supply chain as a whole to improve the overall flow through the system |
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