Term
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Definition
-assume problems are caused by the other person
-develop a private, unilateral diagnosis and solution
-since others caused the problem, get them to change
-if they refuse or defend, that means they caused the problem
-If they resist, combine intensifying the pressure and protecting them or rejecting them
-if your efforts are unsuccessful its their fault, not your responsibility |
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Term
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Definition
-focus on common goals, mutual influences
-communicate openly, tests beliefs publicly
-combine advocacy with inquiry |
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Term
| Combing Advocacy and Inquiry |
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Definition
low inquiry+ low advocacy= passive
high inquiry+ low advocacy= accomodating
low inquiry+ high advocacy= assertive
high inquiry+ high advocacy= integrative |
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Term
| Thomas-Kilmann Conflict Model |
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Definition
Uncooperative+unassertive= avoiding
uncooperative+assertive= competing
cooperative+unassertive= accomodating
cooperative+assertive= collaborating
middle of both= compromising |
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Term
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Definition
A situation where a group makes a decision which the majority, or possibly everyone, knows to be wrong
Cycle:
-fear of ostracism
-negative fantasies
-lack of openness
-mistakes made
-blame placing
the way out is constructive problem solving |
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Term
| How to Avoid Abilene Trips |
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Definition
-provide education and awareness about the concept
-stress that openness and objectivity is everyone's responsibility
-avoid blame placing but reward construcive critical analysis
-occasionally utilize the devils advocate technique
-look for warning signals of a phony census
-utilize sub groups whenever many people are involved
-revisit hasty decisions when neccessary
-always properly check for consensus
-routinely audit the organizational climate |
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Term
| Balancing Leadership Behavior |
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Definition
Relationship-Behavior consideration vs task-behavior structure
low task+low relationship= Bureaucratic
low task+high relationship= country club
high task+low relationship= autocratic
high task+high relationship= team |
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