Shared Flashcard Set

Details

ATFCC
Call Center Flash Cards
5
Communication
Professional
09/27/2010

Additional Communication Flashcards

 


 

Cards

Term

Connect/Build Rapport

 

Name 5 topics to talk about when attempting to connect and build rapport with gatekeepers or youth pastors?

Definition

Connect/Build Rapport

 

1.  How long have you served in your position?

2.  How are the youth doing?

3.  What are the youth learning about?

4.  Has there been any great testimonies since the last event?

5.  

 

 

 

 

Term
How is a way to resolve:"Don't Believe in the Music."?
Definition
1. Step outside during this time.
2. Go to the Break Out sessions- Concerts are during this time.
3. Take an extra long dinner or lunch. Concerts are usually before breaks for lunch and dinner.
Term
How is a way to resolve:"We are doing an event around the same time."?
Definition
You can suggest another event close to the same city.
Term
How Should a proper PA Left Message sound?
Definition
Hi, this message is for Pastor Ryan. This is Jocelyn Marker with Acquire the Fire Youth Events at 1.800.329.3473. I know that you have attended our events in the past and I wanted to connect with you about this year's ATF. We are returning to Kansas City on February 11-12. Please call me back as soon as possible for more details and best ticket prices. Again this is Jocelyn Marker with Acquire the Fire 1.800.329.3473. Thank you and God Bless
Term
What is the End goal for Acquire the Fire youth events?
Definition
1. Decision-making opportunites
2. Pattern-breaking challenges
3. Future-shaping perspective
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