Term
A company may use the Windows XP Professional MUI Pack because the company: (Select TWO).
a. wants to deploy and maintain a single operating system standard.
b. wants to maintain multiple operating systems.
c. has offices where users who speak different languages share computers.
d. has users who work remotely at home offices. |
|
Definition
Wants to deploy and maintain a single operating system standard.
Has offices where users who speak different languages share computers. |
|
|
Term
A laser printer crumples the paper while printing. Which of the following is MOST likely the cause?
a. The pickup roller assembly needs adjusting or replacement.
b. The corona wire is defective.
c. The laser is detective.
d. The paper tray does not contain enough paper. |
|
Definition
| The pickup roller assembly needs adjusting or replacement. |
|
|
Term
A laser printer has a vertically repetitive print defect. Before attempting to repair the printer, a technician should determine:
a. which paper tray was used to print the document.
b. the distance between the spots.
c. which application was used to print the document.
d. which driver was used to print the document. |
|
Definition
| the distance between the spots |
|
|
Term
A shared folder is on an NTFS partition with access restricted to one set of users. The files need to be moved to a FAT32 partition. After the user moves the files, which of the following happens to the user permissions?
a. The permissions are lost but can be added back under the new file system.
b. The permissions follow the files but can be added back under the new file system.
c. The permissions are lost on the FAT32 drive.
d. The permissions follow the files to the FAT32. |
|
Definition
| The permissions are lost on the FAT32 drive. |
|
|
Term
Marks: 1
A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace?
a. ozone filter
b. transfer corona
c. primary corona
d. fuser |
|
Definition
|
|
Term
A technician must install an application on a computer that has multiple users. The technician is the administrator of the computer. After installing the application, the other users report not having a shortcut to the program. Which of the following would be the BEST way to correct this?
a. Copy the shortcut from the Administrator to the Default Users profile.
b. Copy the shortcut from the Administrator to each individual user's profile.
c. Copy the shortcut from the Administrator to the All Users profile.
d. Copy the shortcut from the Administrator to the roaming profile. |
|
Definition
| Copy the shortcut from the Administrator to the All Users profile. |
|
|
Term
A user reports a low performance problem. The users computer is running with 128MB of RAM and the user doesn't want to purchase additional memory. Which of the following changes on the Performance Options would be BEST for the user?
a. Adjust for best appearance.
b. Adjust for best performance.
c. Decrease Virtual Memory size.
d. Reduce the memory refresh rate. |
|
Definition
| Adjust for best performance. |
|
|
Term
A user reports not being able to log into a domain at work on a computer running Windows XP Home. Which of the following would be the MOST likely cause of the problem?
a. Windows XP Home must be reconfigured to connect to a domain.
b. Windows XP Home cannot connect to a domain.
c. Network properties will not update until the machine has been restarted.
d. A computer account has not been created on the domain. |
|
Definition
|
|
Term
A user reports recently installing several programs and now the computer which is running Windows XP Home starts slowly. Which of the following should the user be instructed to do to resolve the problem?
a. Start> Run > type CMD > Enter > type SF0 /SCANNOW
b. Start> Control Panel > Add/Remove Programs > remove Windows XP Service Pack 2
c. Start> Run > type MSCONFIG > Enter> Startup> remove any unwanted applications that load with Windows
d. System Restore > create a Restore Point> Shut Down the computer. |
|
Definition
| Start> Run > type MSCONFIG > Enter> Startup> remove any unwanted applications that load with Windows |
|
|
Term
A user reports that performance on the computer running Windows XP Professional has become slow. The user is unable to run the defragmentation utility. Which of the following may be the problem?
a. The defragmentation utility needs to be re-enabled.
b. FATS2 partitions cannot be defragmented.
c. The defragmentation utility is not installed.
d. Some user accounts do not have privileges to run the defragmentation utility. |
|
Definition
| Some user accounts do not have privileges to run the defragmentation utility |
|
|
Term
Marks: 1
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause?
a. The user has not registered the copy of Windows.
b. The user needs to flush the DNS cache.
c. The user does not know what site to access for the updates.
d. The user has not applied at least Service Pack 1 to their system. |
|
Definition
| The user has not applied at least Service Pack 1 to their system. |
|
|
Term
A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand that the problem is that the printer
.
a. driver is corrupt.
b. is not turned on.
c. has not been installed on the user's computer.
d. cable is unplugged. |
|
Definition
| has not been installed on the user's computer. |
|
|
Term
A user reports that when trying to send files to a network printer, the file does not print and the user is asked to save the file rather than print the file. The technician should FIRST:
a. ensure that the 'Print To' file box is not checked in the print menu.
b. have the user unplug the network printer, reboot the computer and resend the print job.
c. have the user save the print job to a file and try to send it to the printer again.
d. access the user's desktop remotely and clear the print queue from the Task Bar. |
|
Definition
| ensure that the 'Print To' file box is not checked in the print menu. |
|
|
Term
A user with a computer that is running Windows XP Professional wants to encrypt a folder. When the user right clicks on the folder, goes to Properties and Advanced button there is no option to encrypt. The user does not have an encryption option because the:
Choose one answer.
a. operating system needs to be upgraded to Service Pack 2.
b. operating system was installed on a FAT32 partition.
c. hard drive is running out of disk space.
d. user does not have administrator privileges. |
|
Definition
| operating system was installed on a FAT32 partition. |
|
|
Term
A users laser printer is generating faded printouts. A technician should instruct the user to:
Choose one answer.
a. check the network connection to the printer.
b. replace the paper in the tray.
c. replace the blank ink cartridge.
d. check the toner cartridge. |
|
Definition
| check the toner cartridge. |
|
|
Term
After a reinstall of Windows XP, a user reports being able to choose between two installations of Windows XP in the startup path. Which of the following can be done to remove the invalid Windows XP startup path?
Choose one answer.
a. Modify BOOT.INI
b. Modify WlN.INI
c. Modify SYSTEM.INI
d. Modify startup in MSCONFIG |
|
Definition
|
|
Term
How can you create an ERD for a Windows XP Professional computer?
Choose one answer.
a. From the Windows Backup utility.
b. From the Disk Management utility.
c. From the System Tools.
d. You cannot do it. |
|
Definition
|
|
Term
How much voltage is discharged from the EP drum in a laser printer by the laser beam that scans the drum with the information about the image?
Choose one answer.
a. -600 volt
b. +600 volt
c. –100 volt
d. +100 volt |
|
Definition
|
|
Term
In Windows XP Professional, one way to deter the installation of software by users would be to place the users in the:
Choose one answer.
a. users group.
b. local administrator's group.
c. power users group.
d. system group. |
|
Definition
|
|
Term
Marks: 1
Laser printers are class one laser and should not be:
Choose one answer.
a. shined on any part of the body.
b. touched.
c. shined into the eyes.
d. shined onto the skin. |
|
Definition
|
|
Term
On a computer running Windows XP Professional, in which of the following locations would information about drivers that failed to load on startup be found?
Choose one answer.
a. C:\Windows\system32\startup\logixt
b. In Device Manager, right click on the device > Open, > Driver tab > Advanced > Startup log
c. C:\Windows\i3a6\drivers\startlog.txt
d. In the Event Viewer |
|
Definition
|
|
Term
On the first attempt at logging in to a corporate server which has been accessed successfully many times, an error message appears stating that the credentials supplied do not allow access to this server. Which of the following is MOST likely the cause?
Choose one answer.
a. server is down
b. account has been locked
c. mistyped username and/or password
d. account has expired |
|
Definition
| mistyped username and/or password |
|
|
Term
RAID One is also known as:
Choose one answer.
a. spanning.
b. stripping.
c. mirroring.
d. extending. |
|
Definition
|
|
Term
Technicians are reporting that because staff are restricted to user level accounts, the technicians must ask users to log off, log on using an administrator account then have the user log on again to see whether a problem has been fixed. Which of the following procedures will solve this problem?
Choose one answer.
a. disabling file encryption
b. using the RunAdmin.bat program
c. using the Run As feature
d. using the Microsoft Baseline Security Analyzer (MBSA) initially to upgrade the user to Admin |
|
Definition
|
|
Term
Marks: 1
When using a scanner for the first time, the scanner makes a grinding noise and will not scan.
Which of the following is MOST likely the cause?
Choose one answer.
a. The scanner is disabled in Windows.
b. The USB cable is not connected to the scanner correctly.
c. The scanner is defective.
d. The scanner needs to be unlocked. |
|
Definition
| The scanner needs to be unlocked. |
|
|
Term
When using a scanner, the image is converted to a digital format using a device called a:
Choose one answer.
a. laser unit.
b. transfer assembly.
c. charged coupled device (CCD).
d. focusing lens. |
|
Definition
| charged coupled device (CCD). |
|
|
Term
Which of the following can be used to enable or disable system services? (Select TWO).
Choose at least one answer.
a. Device Manager
b. Windows Explorer
c. Task Manager
d. Services.msc snap-in
e. System Configuration Utility |
|
Definition
Services.msc snap-in
System Configuration Utility |
|
|
Term
Which of the following can issue a Remote Assistance Invitation?
Choose one answer.
a. Network Administrators only.
b. The person requesting or the person offering assistance.
c. The person requesting assistance only.
d. The person offering assistance only. |
|
Definition
| The person requesting or the person offering assistance. |
|
|
Term
Marks: 1
Which of the following devices will not load when Windows XP Home is running in Safe Mode? (Select TWO).
Choose at least one answer.
a. modem
b. floppy drive
c. CD-ROM
d. audio device |
|
Definition
|
|
Term
Which of the following file permissions is not a standard NTFS permission but a special permission?
Choose one answer.
a. Read Attributes
b. Read
c. Execute
d. Full Control |
|
Definition
|
|
Term
Which of the following folder permissions gives a user the ability to delete a folder? (Select TWO).
Choose at least one answer.
a. execute
b. delete
c. modify
d. write
e. full |
|
Definition
|
|
Term
Which of the following groups in a domain in Windows 2000 have access to a shared folder by default unless it is removed?
Choose one answer.
a. Server Operators
b. Everyone
c. All Users
d. Account Operators |
|
Definition
|
|
Term
Which of the following is MOST likely the cause of a printing problem if a user is receiving an error before a job is seen in the print queue?
Choose one answer.
a. Too many documents are being printed at once.
b. The size of the document being printed is too large.
c. Print spooler service is stopped.
d. There is a mechanical problem with the printer. |
|
Definition
| Print spooler service is stopped. |
|
|
Term
Which of the following is required for the operation of a laser printer?
Choose one answer.
a. Ethernet card
b. ink container
c. toner cartridge
d. USB cable |
|
Definition
|
|
Term
Marks: 1
Which of the following keys should be pressed to install drivers that are not part of the default installation process in Windows XP?
Choose one answer.
a. F6
b. F8
c. F2
d. F12 |
|
Definition
|
|
Term
Marks: 1
Which of the following may cause a scanner not to scan but still turn the scan light on?
Choose one answer.
a. The scan head motor is malfunctioning.
b. The USB cable is not connected.
c. The power supply is not connected.
d. The USB cable is incorrect. |
|
Definition
| The scan head motor is malfunctioning. |
|
|
Term
Which of the following may need to be adjusted in a color printers options to enable the printing of a documents background colors?
Choose one answer.
a. Page orientation
b. Page setup
c. Font settings
d. Print quality |
|
Definition
|
|
Term
Which of the following printers use carbonized paper for making multipart forms?
Choose one answer.
a. ink jet
b. impact
c. thermal
d. laser |
|
Definition
|
|
Term
Which of the following processes help deposit the toner from the EP drum onto paper?
Choose one answer.
a. Fusing
b. Developing
c. Writing
d. Transferring |
|
Definition
|
|
Term
Marks: 1
Which of the following should be adjusted in a printers settings to ensure that the image on a computer screen most closely matches the color output or a printer?
Choose one answer.
a. Color quality
b. Color profile
c. Color depth
d. Color scheme |
|
Definition
|
|
Term
Which of the following should be done to prevent paper jams in a printer? (Select TWO).
Choose at least one answer.
a. Install the paper tray correctly.
b. Use the highest quality paper.
c. Set the printing preferences to the highest quality in Print Properties.
d. Ensure that the printers head gap is appropriate for the type of media used. |
|
Definition
Install the paper tray correctly.
Ensure that the printers head gap is appropriate for the type of media used. |
|
|
Term
Which of the following steps should be taken to back up an individual registry key?
Choose one answer.
a. Open the registry editor, select File/Import, select Save.
b. Copy the registry file to another location.
c. Rename the registry file to *.bak.
d. Open the registry editor, select the key to export, select File/Export, select Save. |
|
Definition
| Open the registry editor, select the key to export, select File/Export, select Save. |
|
|
Term
Which of the following system utilities can be used to replace missing or corrupt system files?
Choose one answer.
a. System Configuration
b. File Management
c. SFC
d. File Import Manager |
|
Definition
|
|
Term
Which of the following utilities are used to choose which programs run at startup?
Choose one answer.
a. MSCONFIG
b. SFC
c. SLTDEBUG
d. REGEDIT |
|
Definition
|
|
Term
Which of the following Windows startup files is used only if there is an SCSI interface in the computer?
Choose one answer.
a. BOOT.INI
b. NTBOOTDD.SYS
c. NTOSKRNL.EXE
d. BOOTSECT.DOS |
|
Definition
|
|
Term
Which of the following would be a valid way for the user to access the Task Manager? (Select THREE).
Choose at least one answer.
a. Press CtrI-AIt-Tab
b. Right click My Computer> Properties > Task Manager
c. Right click the Taskbar> Task Manager
d. Press CtrI-Shilt-Esc
e. Press Ctrl-Alt-Del and select Task Manager |
|
Definition
Right click the Taskbar> Task Manager
Press CtrI-Shilt-Esc
Press Ctrl-Alt-Del and select Task Manager |
|
|
Term
Which of the following would be the LAST step to take when installing a network printer?
Choose one answer.
a. Print the test page.
b. Ping the printer's IP address.
c. Print a blank sheet of paper.
d. Reboot the computer. |
|
Definition
|
|
Term
Marks: 1
While installing updated device drivers in Windows XP Professional, a dialog box appears that indicates that the driver is not digitally signed. Which of the following should be done?
Choose one answer.
a. Continue the driver installation but monitor for any unusual activity.
b. Discontinue installation of the device because continuing could damage the computer.
c. Use a text editor to change all 0s to 1s in the header information of the INF file.
d. Acquire a Microsoft digital signature for the device through a third party website. |
|
Definition
| Continue the driver installation but monitor for any unusual activity. |
|
|
Term
Windows product activation uses the Product key and Product ID to create an installation ID, Which of the following does the installation ID use to create the hardware ID?
Choose one answer.
a. service packs and PC computer name
b. product key and PC serial number
c. product identification and PC identifier
d. dynamic updates and PC model number |
|
Definition
| product identification and PC identifier |
|
|
Term
You want to keep your Windows XP Professional computer up to date with the latest service packs and security patches. Which of the following utilities will you use for this purpose?
Choose one answer.
a. Automatic Updates
b. Download Manager
c. Task Manager
d. Update Manager |
|
Definition
|
|
Term
A laptop with a docking station is normally wired into a local network. When the laptop is removed from the docking station, the user would like the laptop to use a wireless connection but not be able to use a wired connection. Which of the following Windows features BEST accomplishes this?
Choose one answer.
a. Roaming profile
b. Wireless Zero Configuration
c. Hardware profile
d. Driver signing |
|
Definition
|
|
Term
A technician needs to provide a customer with a new computer running Windows Vista. The customer has required all personal information be migrated to the new computer including favorites, cached website credentials and desktop preferences. Which of the following can the technician do to ensure all settings are moved to the new computer?
Choose one answer.
a. Useregedit to export the user data to the new system.
b. Use the USMT (User State Migration Tool) to export the data from the old system, and import it to the new system.
c. In the advanced settings of system properties go to the user profile settings and copy the
customers profile to the new system.
d. From Windows Explorer, copy the users profile from the old system to the new system. |
|
Definition
| Use the USMT (User State Migration Tool) to export the data from the old system, and import it to the new system. |
|
|
Term
Aero is a feature of which operating system?
Choose one answer.
a. Windows XP Home
b. Windows XP Media Center
c. Windows Vista Basic
d. Windows Vista Ultimate |
|
Definition
|
|
Term
After installing a program, a computer is getting stop errors. The technician has uninstalled the program, but the stop errors continue. Which of the following would get the computer back to the operational state it was before the install?
Choose one answer.
a. Last Known Good Configuration
b. Safe Mode
c. Systems Restore
d. Debugging Mode |
|
Definition
|
|
Term
After several months users report that their computer runs slower. The problem is related to large files being deleted. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off?
Choose one answer.
a. Task Scheduler Wizard
b. Task Manager
c. Application Manager
d. Backup Manager |
|
Definition
|
|
Term
As a best practice, before performing hardware upgrades a technician should:
a. perform a disk defrag.
b. clean each component with an approved cleaning solution.
c. check the HCL.
d. archive old drivers. |
|
Definition
|
|
Term
If using Windows Media Center, which of the following hardware components needs to be installed?
Choose one answer.
a. TV tuner card
b. Video capture card
c. Docking station
d. KVM switch |
|
Definition
|
|
Term
The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following?
Choose one answer.
a. Sidebar Interface
b. Aero Display Manager
c. User Account Control
d. Task Manager |
|
Definition
|
|
Term
The Windows Experience Index is used to determine:
Choose one answer.
a. a performance value of system components.
b. remaining hard disk storage space.
c. the speed and available bandwidth of Internet connections.
d. the reliability and speed of search indexing. |
|
Definition
| a performance value of system components. |
|
|
Term
Two users want to print to a USB printer connected locally. Which of the following is the quickest way to accomplish this?
Choose one answer.
a. Purchase an external Ethernet print card.
b. Share out the printer from the attached computer.
c. Set up a local print queue.
d. Move the computer and attach to the printer. |
|
Definition
| Share out the printer from the attached computer. |
|
|
Term
Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).
Choose at least one answer.
a. Spool print jobs and start print jobs immediately.
b. Specify a separator page.
c. Pause printing
d. Print a test page.
e. Set printing defaults. |
|
Definition
Spool print jobs and start print jobs immediately.
Specify a separator page.
Set printing defaults. |
|
|
Term
Which of the following BEST describes how a thermal transfer printer works?
Choose one answer.
a. Heat from theprinthead transfers an image onto the paper.
b. Heat from theprinthead boils a water-based ink.
c. Small wires impact and squeeze ink from a ribbon.
d. Toner sticks to photoconductive areas on a drum. |
|
Definition
| Heat from theprinthead transfers an image onto the paper. |
|
|
Term
Marks: 1
Which of the following can cause a printer to output nonsensical, random characters?
Choose one answer.
a. A corrupt software driver
b. A low toner cartridge
c. Excessive humidity
d. An invalid IP address |
|
Definition
| A corrupt software driver |
|
|
Term
Which of the following definitions below BEST describes System Restore?
Choose one answer.
a. Allows all data on the hard drive to be rolled back to a previous point in time
b. Allows the operating system to assigns dates so that user data files are backed up
c. Allows the operating system to be rolled back to a previous point in time
d. Allows the operating system to be backed up with immunity to virus activity |
|
Definition
| Allows the operating system to be rolled back to a previous point in time |
|
|
Term
Which of the following is an advantage of upgrading to a 64-bit version of Windows?
Choose one answer.
a. A new anti-virus protection scheme called Data Execution Prevention is supported.
b. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.
c. A greater number of dynamic disks or disks larger than 1 TB can be supported.
d. Multiple applications running in 16-bit compatibility mode are supported. |
|
Definition
| More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. |
|
|
Term
Which of the following is needed to perform an ASR restore in Windows XP?
Choose one answer.
a. Vendor recovery CD
b. ERD disk
c. Operating system CD
d. Recovery console |
|
Definition
|
|
Term
Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP?
Choose one answer.
a. Clean install formats the drive
b. Upgrade formats the drive
c. Applications need to be reinstalled with an upgrade
d. Upgrade retains user settings |
|
Definition
| Upgrade retains user settings |
|
|
Term
Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO).
a. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet.
b. Add multiple users in the Control Panel User Account applet.
c. Use the Security Center Control Panel Applet to secure resources on the shared system.
d. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder.
e. Use NTFS security to secure the data files. |
|
Definition
Add multiple users in the Control Panel User Account applet.
Use NTFS security to secure the data files. |
|
|
Term
Which of the following should the technician use to display .mp3 at the end of mpeg layer 3 file names in Windows XP?
Choose one answer.
a. Windows Explorer-Tools-Folder Options-View tab-Select Show hidden files and folders
b. Windows Explorer-Tools-Folder Options-View tab-Uncheck Hide extensions for known file types
c. Windows Explorer-Tools-Folder Options-View tab-Uncheck Hide protected operating system files
d. Windows Explorer-Tools-Folder Options-View tab-Check Hide protected operating system files |
|
Definition
| Windows Explorer-Tools-Folder Options-View tab-Uncheck Hide extensions for known file types |
|
|
Term
Which of the following utilities can help prevent viruses and other malware? (Select TWO).
Choose at least one answer.
a. Windows Defender
b. Windows Event Viewer
c. FilterKeys
d. Data Execution Prevention
e. CHKDSK |
|
Definition
Windows Defender
Data Execution Prevention |
|
|
Term
Which of the following will navigate to the Computer Management MMC Plug-in? (Select TWO).
a. Double click the Computer Management icon under Administrative Tools.
b. Right click on the Start Menu and select Properties.
c. Click Start, type in Run and then type in msconfig.
d. Right click on My Computer and select Manage.
e. Click Start, type in Run and then type in regedit. |
|
Definition
Double click the Computer Management icon under Administrative Tools.
Right click on My Computer and select Manage. |
|
|
Term
Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process?
Choose one answer.
a. System Restore
b. Hardware Profile
c. Security Center
d. Machine Debug Manager |
|
Definition
|
|
Term
Which of the following Windows operating systems has a different user folder path than the rest?
Choose one answer.
a. Windows XP Home
b. Windows Vista Ultimate
c. Windows XPMedia Center Edition
d. Windows 2000 Professional |
|
Definition
|
|
Term
Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed?
Choose one answer.
a. Ntbtlog.txt
b. Bootsect.dos
c. Boot.ini
d. Sysprep.inf |
|
Definition
|
|
Term
Windows Vista applications that run in the sidebar are know as:
Choose one answer.
a. gadgets.
b. applets.
c. hives.
d. icons. |
|
Definition
|
|
Term
A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following is the correct path to change the language format settings?
Choose one answer.
a. Control Panel Accessibility Options - General
b. Control Panel Regional and Language Options - Regional Options
c. Control Panel Regional and Language Options - Regional Options - Customize
d. Control Panel Regional and Language Options - Languages > Details |
|
Definition
| Control Panel Regional and Language Options - Regional Options |
|
|
Term
A technician is tasked with building three systems that are capable of utilizing the new Windows HomeGroup functionality. Which of the following versions of Windows would need to be used?
Choose one answer.
a. Windows 7 only
b. Windows XP Professional x64 Edition
c. Windows 7 or Windows Vista
d. Windows Vista only |
|
Definition
|
|
Term
A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the application cannot be installed because the OS is not supported. Which of the following should the technician do FIRST to try to get the application installed in Windows 7?
Choose one answer.
a. Install the latest Windows service packs and updates
b. Install the application in safe mode
c. Install the application with compatibility mode
d. Install Windows Security updates on the system |
|
Definition
| Install the application with compatibility mode |
|
|
Term
A technician needs to decrease the time it takes to install an operating system on 100 computers. Which of the following installations would the technician use to reduce hands-on time spent on each computer
Choose one answer.
a. Unattended installation
b. USB installation
c. Upgrade installation
d. Clean installation |
|
Definition
|
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Term
A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off the screen or go into standby before their presentation is complete. Which of the following Control Panel paths should the technician use in order to prevent this from occurring?
Choose one answer.
a. System -> Hardware
b. Power Options -> Hibernate
c. System -> Advanced -> Performance
d. Power Options -> Power Schemes |
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Definition
| Power Options -> Power Schemes |
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Term
A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue?
Choose one answer.
a. Display -> Settings -> Resolution
b. Display -> Settings -> Advanced -> Adapter -> Refresh
c. Display -> Appearance -> Effects -> Transition
d. Display -> Settings -> Advanced -> General -> DPI |
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Definition
| Display -> Settings -> Advanced -> Adapter -> Refresh |
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Term
A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and Write access. Which of the following could explain the problem at hand?
Choose one answer.
a. The parent folder has explicit Allow rights set for this user.
b. The parent folder likely has the “archive” attribute enabled.
c. The parent folder has explicit Deny rights set for this user.
d. The user forgot to share the parent folder and only shared the specific file. |
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Definition
| The parent folder has explicit Deny rights set for this user. |
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Term
A user states their workstation will not reach the login screen. Which of the following commands can be used to write a new partition boot sector to the system partition in the Recovery Console?
Choose one answer.
a. DISKPART
b. BOOTCFG
c. FIXBOOT
d. FIXMBR |
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Definition
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Term
An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST?
Choose one answer.
a. Paper levels
b. Printer share name
c. Proper lighting
d. Physical obstructions |
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Definition
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Term
In which of the following operating systems does Windows XP mode come as a free download to be used for application compatibility?
Choose one answer.
a. Windows 7 Home Premium
b. Windows 7 Starte
c. Windows 7 Professional
d. Windows Vista Business |
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Definition
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Term
The folder "Documents" is shared. The user can create and delete documents when on the local PC, but can only read documents when accessing them remotely. Which of the following should be adjusted?
Choose one answer.
a. Share Permissions
b. Firewall Settings
c. NTFS Permissions
d. Read Only Attribute |
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Definition
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Term
Which of the following Control Panel items will allow for easy streaming of pictures, music, and videos to other Windows 7 PCs?
Choose one answer.
a. HomeGroup
b. AutoPlay
c. Ease of Access Center
d. Sync Center |
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Definition
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Term
Which of the following security controls would be an example of the least privilege principle on a home PC?
Choose one answer.
a. Create a standard user account for kids
b. Store all financial data in a separate folder.
c. Install antispyware on the PC.
d. Disable the firewall for online gaming. |
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Definition
| Create a standard user account for kids |
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Term
Which of the following tabs under MSCONFIG would allow a technician to configure all of the applications that launch at boot?
Choose one answer.
a. Boot
b. Services
c. Startup
d. Tools |
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Definition
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Term
A user states they have rebooted the printer and it is displaying “PC load letter”. Which of the following is the MOST likely cause?
Choose one answer.
a. The printer is out of paper.
b. The printer has been watching the movie Office Space.
c. The fuser needs to be replaced.
d. The toner cartridge is low. |
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Definition
| The printer is out of paper. |
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