Term
A customer is installing a new 2.5 USB external HDD on a desktop PC and is using the front USB port. A light on the drive turns on but the system does not recognize the device. Which of the following is the MOST likely problem?
Choose one answer.
a. Thumb drives and cameras are plugged into the front USB ports the customer needs to use the USB ports in the back.
b. The system is not providing enough power to the USB port.
c. A 2.5 drive is designed for use with a laptop not with a desktop PC.
d. The external drive is incompatible with the system. |
|
Definition
| The system is not providing enough power to the USB port |
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Term
A customer states they want a new hard drive that is resistant to shock. Which of the following can be installed to accommodate the customers request?
Choose one answer.
a. SATA hard drive with a rubber gasket
b. Solid state hard drive
c. PATA hard drive
d. SCSI drive with properly terminated ends |
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Definition
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Term
A customer wants to add an internal IDE drive with the ability to write DVDs. The computer currently has two IDE hard disk drives, one IDE CD writing optical drive and a DVD read-only IDE optical drive. Which of the following should the technician recommend?
Choose one answer.
a. Three devices can be installed on each IDE controller.
b. One device will need to be removed before an additional device will fit.
c. The DVD read-only optical drive is incompatible with DVD writable drives.
d. The internal drive can be installed on the third IDE controller. |
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Definition
| One device will need to be removed before an additional device will fit. |
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Term
A hard drive set as a dynamic disk is moved from oneWindows computer to another. None of the disks are seen in My Computer. Which of the following tools would be BEST to start troubleshooting?
Choose one answer.
a. System Configuration Utility
b. Disk Management MMC Plug-in
c. NET USE
d. DirectX Diagnostics |
|
Definition
| Disk Management MMC Plug-in |
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Term
A new secondary hard drive was just installed into a computer running Windows XP but does not show up with a drive letter under My Computer.Which of the following needs to be done before the new drive will be usable? (Select TWO).
Choose at least one answer.
a. Usingregedit, the registry must be edited to recognize the new drive.
b. Using Device Manager, the drivers for the new drive must be loaded.
c. Using Disk Manager, the new drive must be formatted.
d. Using Disk Manager, the new drive must be partitioned.
e. Usingmsconfig, the new drive must be configured. |
|
Definition
Using Disk Manager, the new drive must be partitioned.
Using Disk Manager, the new drive must be formatted. |
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Term
A technician attempts to run chkdsk, but the system cannot locate it in the \Winnt\System32 or \Windows\System32 folders. Which of the following should the technician do to perform the chkdsk function?
Choose one answer.
a. Run Autochk.exe from the Windows Installation Disk.
b. Run /? From the Recovery Console to find CHKDSK folders.
c. Run Boot.inifile from the Windows Recovery Disk.
d. Run CHKDSK with the /p switch from the System32 folders. |
|
Definition
| Run Autochk.exe from the Windows Installation Disk |
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Term
A technician has removed spyware from a users computer. Which of the following commands would BEST verify that all system files are intact and in their original versions?
Choose one answer.
a. msinfo32
b. chkdsk
c. sfc
d. msconfig |
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Definition
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Term
A technician hears a sound that resembles a ticking clock coming from a system. Which of the following is MOST likely causing the sound?
Choose one answer.
a. System clock feature
b. Failing hard drive
c. Failed fan
d. Under powered fan |
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Definition
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Term
A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem?
Choose one answer.
a. The SATA controller card was not set as a boot device in the computer BIOS.
b. The new controller must have the correct jumper settings for Windows mode.
c. The hard drive must have Windows reinstalled because a new controller card was installed.
d. Windows cannot be booted from a controller card. |
|
Definition
| The SATA controller card was not set as a boot device in the computer BIOS. |
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Term
A technician is performing a DSL and telephone installation at the same time. In order to use the DSL connection and the phones at the same time, without interference, which of the following does the technician need to install?
Choose one answer.
a. Filters
b. QoS
c. Signal amplifier
d. Demarcation point |
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Definition
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Term
A technician needs to add a hard drive to a PC. The drive needs to support a transaction log requiring up to 3Gbps transfer speed. Which of the following storage types will meet this requirement?
Choose one answer.
a. SATA
b. SATA v2
c. SCSI II
d. PATA |
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Definition
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Term
A technician needs to increase the paging file size on a Windows XP system. Where would they find this setting?
Choose one answer.
a. System Properties>Advanced>Performance Settings>Advanced
b. System Properties>Advanced>Startup and Recovery Settings
c. System Properties>General
d. System Properties>Advanced>Environment Variables |
|
Definition
| System Properties>Advanced>Performance Settings>Advanced |
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Term
A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?
Choose one answer.
a. Space set aside by Windows for use by the virtual memory swap file.
b. A potentially dangerous virus has been downloaded onto the system.
c. A recovery partition put there by the manufacturer.
d. Space reserved by the drive manufacturer for firmware. |
|
Definition
| A recovery partition put there by the manufacturer. |
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Term
A technician would like to install a new primary SATA drive into a computer. Which of the following scenarios BEST describes the physical setup required for this task?
Choose one answer.
a. Configure the hard drives jumper to set the drive as primary. Mount the SATA drive into an available 3.5 drive bay. Connect one end of a data cable to the drives signal connector, and the other to any available SATA connector on the motherboard. Connect an available 15-pin power connector to the drive.
b. Mount the SATA drive into an available 3.5 drive bay. Connect one end of a data cable to the drives signal connector, and the other to the SATA 0 connector on the motherboard. Connect an available 15-pin power connector to the drive.
c. Mount the SATA drive into an available 3.5 drive bay. Connect a 40-pin data cable to the drive, being careful to ensure the colored stripe on the ribbon cable is correctly positioned next to pin 1 on the drive. Connect the other end of the data cable to a 40-pin connector on the motherboard. Connect an available 15-pin power connector to the drive.
d. Configure the hard drives jumper to set the drive as primary. Mount the SATA drive into an available 3.5 drive bay. Connect a 40-pin data cable to the drive, being careful to ensure the colored stripe on the ribbon cable is correctly positioned next to pin 1 on the drive. Connect the other end of the data cable to a 40-pin connector on the motherboard. Connect an available 4-pin power connector to the drive. |
|
Definition
| Mount the SATA drive into an available 3.5 drive bay. Connect one end of a data cable to the drives signal connector, and the other to the SATA 0 connector on the motherboard. Connect an available 15-pin power connector to the drive. |
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Term
A user has a PC displaying the message No Operating System Found and the user hears a clicking noise. Which of the following devices should the technician check FIRST?
Choose one answer.
a. Hard drive
b. Case fans
c. DVD-ROM
d. Internal speaker |
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Definition
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Term
A user has installed a second hard drive into a computer and receives a message stating Invalid Boot Volume. Which of the following should a technician recommend to solve this problem?
Choose one answer.
a. Set the jumpers on both hard drives to master.
b. Set the jumpers on both hard drives to CS.
c. Set the jumpers on both hard drives to secondary.
d. Remove the jumpers from both hard drives |
|
Definition
| Set the jumpers on both hard drives to CS. |
|
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Term
A user is trying to watch a high definition movie on a computer with a built-in DVD drive. Which of the following is the MOST likely reason that the user cannot watch the movie?
Choose one answer.
a. The monitor does not support high definition resolution.
b. Blu-Ray discs are not compatible with DVD drives.
c. The DVD codec has not been installed.
d. The disc is damaged and needs to be replaced. |
|
Definition
| Blu-Ray discs are not compatible with DVD drives |
|
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Term
A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. The hard drive light is constantly on. Which of the following can be performed on the hard drive to improve performance? (Select TWO).
Choose at least one answer.
a. Empty the recycle bin and deleted email items.
b. Use the defragment utility.
c. Use the checkdisk utility.
d. Use restore point to roll back the computer to a previous date.
e. Use the drive compression utility. |
|
Definition
Use the defragment utility.
Use the checkdisk utility. |
|
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Term
A user reports that their computer will no longer boot and is displaying a non-system disk or disk error message. While troubleshooting the problem, the technician notices a scraping noise within the PC when it is powered on. Which of the following BEST describes the problem?
Choose one answer.
a. An internal data cable is loose and needs to be re-secured to the hard drive.
b. The internal hard drive has failed and needs to be replaced.
c. Windows must be reinstalled in order to reinitialize the hard drive.
d. Antivirus software must be run in order to clean the system from infection. |
|
Definition
| The internal hard drive has failed and needs to be replaced. |
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Term
A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem?
Choose one answer.
a. Task Manager
b. FDISK
c. Disk Defragmenter
d. NTBACKUP |
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Definition
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Term
A user reports that they cannot access a file on the local D drive of their PC. This is a non-system/non-boot drive. The technician needs to run chkdsk without rebooting the system. Which of the following methods will meet this goal?
Choose one answer.
a. Use the Disk Management console to dismount the D drive and runchkdsk.
b. From the command line, run chkdsk utilizing the /f switch.
c. From the command line, run chkdsk utilizing the /x switch.
d. Use thediskpart utility with the select option. |
|
Definition
| c. From the command line, run chkdsk utilizing the /x switch. |
|
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Term
A user states they cannot eject the CD/DVD tray from their laptop to get a CD out. Which of the following could the user do to effectively remove the CD?
Choose one answer.
a. Remove the CD/DVD drive from the laptop and disassemble the drive.
b. Press manual release button with paperclip.
c. Use Windows Key + E.
d. Remove the bezel and pull the CD out with needle-nose pliers. |
|
Definition
| Press manual release button with paperclip. |
|
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Term
A user works daily with video production and needs portable storage which will allow them to transport their work back and forth from home. Taking the users storage and bandwidth requirements into consideration, which of the following would BEST suit the users needs?
Choose one answer.
a. An external hard drive connected via 4eSATA
b. An external hard drive connected via serial
c. A thumb drive connected via USB 2.0
d. An external hard drive connected via USB 2.0 |
|
Definition
| An external hard drive connected via 4eSATA |
|
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Term
A Windows computer receives a stop error (e.g. bluescreen) on boot. Which of the following when run from recovery console could correct the issue?
Choose one answer.
a. chkdsk
b. fdisk
c. convert
d. defrag |
|
Definition
|
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Term
After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do?
Choose one answer.
a. Apply more thermal compound and reseat the drive.
b. Clean the drive with compressed air and continue to use it.
c. Install a larger fan near the hard drive to cool the system.
d. Remove and replace the drive |
|
Definition
| Remove and replace the drive |
|
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Term
After removing several obsolete programs from a PC, a user is experiencing slower than usually processing times. Which of the following would be the BEST way to speed up the processing?
Choose one answer.
a. Use an external hard drive.
b. Install a larger hard drive.
c. Add more RAM to the computer.
d. Defrag the hard drive. |
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Definition
|
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Term
Blu-Ray disks have a storage capacity of:
Choose one answer.
a. 4.7GB.
b. 25GB.
c. 650MB.
d. 9GB. |
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Definition
|
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Term
If a drive's file system becomes corrupt, which of the following commands would the technician use to repair the file system?
Choose one answer.
a. verify
b. format
c. fdisk
d. chkdsk |
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Definition
|
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Term
In a Windows machine, which of the following locations can a program's executable file be typed in and launched from?
Choose one answer.
a. From the MMC snap-in
b. From Administrator tools in the control panel
c. From the system configuration utility
d. From the start command window |
|
Definition
| From the start command window |
|
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Term
The customer brings their mini-tower and a new DVD/RW drive they want installed. The technician finds a second hard drive in an empty 5.25 bay connected to the secondary bus and jumpered as a slave. The ribbon cable will not stretch from the primary hard drive to the open 5.25 inch bay. Which of the following is the BEST solution?
Choose one answer.
a. Move the secondary hard drive next to the primary hard drive and connect to the primary bus. Connect the new DVD drive as the slave on the secondary bus.
b. Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus.
c. Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected.
d. Move the secondary hard drive to the bay and then connect it to the primary bus. Connect the mini-tower and the new DVD drive as the master on the secondary bus. |
|
Definition
| Move the secondary hard drive next to the primary hard drive and connect to the primary bus. Connect the new DVD drive as the slave on the secondary bus. |
|
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Term
The edit command line tool:
Choose one answer.
a. can be used to modify desktop preferences.
b. makes changes to the registry.
c. opens a text based word processor.
d. changes the boot sequence order. |
|
Definition
| opens a text based word processor. |
|
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Term
Which of the following actions creates a mount point?
Choose one answer.
a. Format a new drive and mount it without assigning a drive letter.
b. Map a new drive to an NTFS folder hosted by a different volume.
c. Reformat a drive in NTFS.
d. Use the convert utility to convert the system partition from FAT32 to NTFS. |
|
Definition
| Map a new drive to an NTFS folder hosted by a different volume. |
|
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Term
Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO).
Choose at least one answer.
a. USB
b. IEEE 1394
c. Serial
d. SCSI
e. SATA |
|
Definition
|
|
Term
Which of the following BEST describes the initial process of setting up a new operating system from a CD-ROM?
Choose one answer.
a. Create a partition, format the partition, and install the operating system.
b. Format a partition, install device drivers, and install the operating system.
c. Install the operating system, create a partition, and install device drivers.
d. Install the operating system, install device drivers, and create a partition. |
|
Definition
| Create a partition, format the partition, and install the operating system. |
|
|
Term
Which of the following BEST describes virtual memory?
Choose one answer.
a. Data written to a disk located in a paging file that would not fit into the systems RAM.
b. A portion of physical RAM that is mirrored to the hard drive for redundancy.
c. Flash memory used to hold temporary files before deletion.
d. The maximum amount of memory a given system can potentially have |
|
Definition
| Data written to a disk located in a paging file that would not fit into the systems RAM. |
|
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Term
Which of the following command line tools in Windows Vista is used for disk management?
Choose one answer.
a. Format
b. SFC
c. Fdisk
d. Diskpart |
|
Definition
|
|
Term
Which of the following commands should be used to resolve a file permission issue?
Choose one answer.
a. icacls
b. chkdsk
c. md
d. edit |
|
Definition
|
|
Term
Which of the following commands would be used to display hidden files?
Choose one answer.
a. dir /s
b. dir /d
c. dir /a
d. dir /? |
|
Definition
|
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Term
Which of the following could cause an Inaccessible boot drive error during the boot process?
Choose one answer.
a. DVI failure
b. CD failure
c. HDD failure
d. USB failure |
|
Definition
|
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Term
Which of the following I/O devices can be daisy chained together, but has to be terminated at the last device?
Choose one answer.
a. Serial
b. Parallel
c. USB
d. SCSI |
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Definition
|
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Term
Which of the following is a characteristic of solid state drives?
Choose one answer.
a. Larger capacity than traditional magnetic drives
b. Built-in encryption standards
c. Higher data integrity
d. Lack of drive heads and platters |
|
Definition
| Lack of drive heads and platters |
|
|
Term
Which of the following is a valid boot device? (Select THREE).
Choose at least one answer.
a. NIC
b. Hard disk
c. Tape drive
d. DVD.ROM
e. RAM |
|
Definition
|
|
Term
Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus?
Choose one answer.
a. 9
b. 6
c. 8
d. 7 |
|
Definition
|
|
Term
Which of the following is the only guaranteed way to get rid of a virus or malware?
Choose one answer.
a. Manually remove all entries of the virus from the registry.
b. Run a high powered magnet over the hard drive and RAM.
c. Format the drive and reload the system.
d. Use an industry accepted antivirus program. |
|
Definition
| Format the drive and reload the system. |
|
|
Term
Which of the following is the recommended maximum length of a parallel ATA cable?
Choose one answer.
a. 16 inches (40cm)
b. 24 inches (60cm)
c. 22 inches (55cm)
d. 18 inches (45cm) |
|
Definition
|
|
Term
Which of the following types of media is considered optical?
Choose one answer.
a. Biometric device
b. Floppy
c. Blu-Ray
d. Tape |
|
Definition
|
|
Term
Which of the following types of media is considered solid state?
Choose one answer.
a. Floppy disk
b. Flash media
c. Tape drive
d. DVD |
|
Definition
|
|
Term
Which of the following types of portable media offers the LARGEST storage capacity?
Choose one answer.
a. CD.R
b. DVD.R
c. CD.RW
d. DVD.DL |
|
Definition
|
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Term
A computer has been upgraded with a new hard drive and after reassembling the computer and turning the computer on, the drive LED remains lit and an error message during power-on self test (POST) states, 'No Drive Present.' Which of the following would MOST likely be the cause?
Choose one answer.
a. A configuration disk was left in the floppy drive.
b. The motherboard was damaged and needs replacing.
c. The floppy drive was not reconnected.
d. The ribbon cable has been installed incorrectly. |
|
Definition
| The ribbon cable has been installed incorrectly. |
|
|
Term
A computer with two IDE drive controller ports can support which of the following number of devices?
Choose one answer.
a. 8
b. 4
c. 2
d. 6 |
|
Definition
|
|
Term
A customer is having difficulty installing a secondary hard drive and calls the technician for assistance. The technician should:
Choose one answer.
a. describe in detail how the computer determines the primary and secondary drives so the customer can make the proper jumper settings.
b. ask the customer to explain the need for a secondary hard drive when the primary drive should be large enough to hold all the data.
c. assist the customer to determine the correct jumper settings for the hard drives, verify that the data and power cables are correctly connected, and confirm that both drives are recognized by the BIOS.
d. explain to the customer the benefits of RAID and suggest that the customer consider installing SCSI hard drives in a RAID configuration. |
|
Definition
| assist the customer to determine the correct jumper settings for the hard drives, verify that the data and power cables are correctly connected, and confirm that both drives are recognized by the BIOS. |
|
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Term
A dual-layer DVD-R disc has a maximum data capacity of:
Choose one answer.
a. 700MB.
b. 4.7GB.
c. 2.1GB.
d. 8.5GB |
|
Definition
|
|
Term
A new floppy drive has been installed but the light is staying on. Which of the following is MOST likely causing the problem?
Choose one answer.
a. The floppy drive is bad.
b. The voltage is too high.
c. The data cable is connected backwards.
d. The power cable is connected incorrectly |
|
Definition
| The data cable is connected backwards. |
|
|
Term
A technician is building a computer and loading the operating system from a CD. Within the BIOS, which of the following would be the BEST option to select?
Choose one answer.
a. hard drive as first boot device and CD second
b. no bootable devices
c. CD as the first boot device
d. hard drive as the only boot device |
|
Definition
| CD as the first boot device |
|
|
Term
A technician is building a new computer for a client and installing an IDE hard drive. The technician should attach the new hard drive to:
Choose one answer.
a. a 6 pin round cable.
b. an 80 pin ribbon cable.
c. a 34 pin ribbon cable.
d. a 40 pin ribbon cable |
|
Definition
|
|
Term
A technician is installing a second IDE hard drive alongside the first on the primary channel. The second hard drive must have the jumper pin set as:
Choose one answer.
a. master.
b. slave.
c. secondary.
d. ID set to 0. |
|
Definition
|
|
Term
A technician receives a work order that states a new SATA hard drive is to replace a defective one. After unwrapping the new hard drive and finishing the physical installation, which of the following should the technician do next?
Choose one answer.
a. Partition and format the hard drive.
b. Set the drive as the primary boot in BIOS.
c. Low-level format the hard drive
d. Ensure that the jumpers indicate the drive is the master on the channel. |
|
Definition
| Partition and format the hard drive. |
|
|
Term
After completing the installation of your internal and external SCSI devices that connects to an Adaptec AHA-1542s SCSI adapter, you find that none of the devices works. Which of the following should you do first to try and fix the problem?
Choose one answer.
a. Disconnect all devices and start over.
b. Change the SCSI ID's
c. Enable termination on the adapter.
d. Remove the adapter and replace with a new one. |
|
Definition
| Enable termination on the adapter. |
|
|
Term
An ultra-DMA 100 drive is attached to a system and working but won't run in ultra-DMA 100 mode. Which of the following is MOST likely the cause?
Choose one answer.
a. The cable is too long for this mode.
b. An 80-conductor cable is not being used.
c. The jumpers aren't configured correctly.
d. The operating system does not support this mode. |
|
Definition
| An 80-conductor cable is not being used. |
|
|
Term
On a computer running Windows XP, a user wants to format the secondary hard drive on the computer to FAT32. Which of the following commands would be used?
Choose one answer.
a. format [drive]: /file:Fat32
b. fmt [drive]: /fs:Fat32
c. fmt [drive]: /file:Fat32
d. format [drive]: /fs:Fat32 |
|
Definition
| format [drive]: /fs:Fat32 |
|
|
Term
The CHKDSK /R command allows a technician to:
Choose one answer.
a. consolidate fragmented files and folders on the computers hard disk.
b. scan and verify the versions of all protected system files using the tools default operation.
c. set a disk as read-only, perform an exhaustive disk check and repair bad sectors.
d. perform an exhaustive disk check, locate bad sectors, and recover readable information. |
|
Definition
| perform an exhaustive disk check, locate bad sectors, and recover readable information. |
|
|
Term
The command REN will do which of the following?
Choose one answer.
a. Renew an IP address.
b. Remove a mapped drive.
c. Rename a file.
d. Remove a file. |
|
Definition
|
|
Term
The correct way to clean a CD would be with a soil cloth:
Choose one answer.
a. from hub to edge.
b. in a circular motion.
c. and mineral water.
d. and chemical solvent. |
|
Definition
|
|
Term
The new company trainee technician wants to know which of the following has a transfer rate of 40 MBps and a maximum cable length of 12 meters. How will you reply?
Choose one answer.
a. Ultra Wide SCSI
b. Fast SCSI
c. Ultra 2 SCSI
d. Ultra SCSI
e. SCSI-2 |
|
Definition
|
|
Term
To bypass the autorun software that loads when a secure USB key is plugged in, which of the following keys should be held down when plugging in the USB key?
Choose one answer.
a. Alt
b. Windows
c. Shift
d. Ctrl |
|
Definition
|
|
Term
When formatting a hard disk drive, which of the following creates the organization structures on the disk including the tracks and beginning points for each sector on the track?
Choose one answer.
a. low-level formatting
b. high-level formatting
c. formatting with NTFS
d. quick format |
|
Definition
|
|
Term
When preparing a new hard drive for data storage, the drive must be:
Choose one answer.
a. defragmented.
b. low-level formatted.
c. partitioned and then formatted.
d. surface scanned. |
|
Definition
| partitioned and then formatted. |
|
|
Term
Which of the following commands are used to create folders in a command prompt?
Choose one answer.
a. MD
b. SD
c. RD
d. CD |
|
Definition
|
|
Term
Which of the following commands is used to partition a hard drive?
Choose one answer.
a. CONFIG
b. FDISK
c. FORMAT
d. MKDIR |
|
Definition
|
|
Term
Which of the following describes how to set the Read-only attribute on a folder? (Select TWO).
a. Right-click the folder> Properties > Security tab > select the username from the list > Permissions > clear the box labeled Read> OK
b. Open the folder > Tool > Folder Options > General tab > Read-only > OK
c. Right-click the folder > Properties > General tab > Attributes > select Read-only > OK
d. Open the Command Prompt > type attrib r [drive:] [path] > Enter
e. Open the Command Prompt > type attrib +r [drive:][path] > Enter |
|
Definition
Right-click the folder > Properties > General tab > Attributes > select Read-only > OK
Open the Command Prompt > type attrib +r [drive:][path] > Enter |
|
|
Term
Which of the following is the minimum percentage of free space needed to run disk defragmenter?
Choose one answer.
a. 15
b. 25
c. 10
d. 5 |
|
Definition
|
|
Term
Which of the following is use to copy multiple files and directories easily?
Choose one answer.
a. XCOPY.EXE
b. AUTOEXEC.BAT
c. CONFIG.SYS
d. SMARTDRV.EXE |
|
Definition
|
|
Term
Which of the following should be configured as the master device on the primary IDE controller in a new computer install?
Choose one answer.
a. floppy disk drive
b. bootable fixed disk drive
c. DVD-ROM drive
d. CD-RW drive |
|
Definition
| bootable fixed disk drive |
|
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Term
Which of the following utilities optimizes hard disk performance by scanning the system for files that are safe for removal?
Choose one answer.
a. Disk Defragmenter
b. CHKDSK
c. Disk Management
d. Disk Cleanup Wizard |
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Definition
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Term
You are a company technician working at a customer's home. Your cellular telephone rings and the caller ID indicates that the call is one of your friends. Which of the following would be the BEST way to handle the incoming call?
Choose one answer.
a. Let the customer know that it is an important call and ask to leave for a short while. Step outside the home and take the call.
b. Answer the call, but keep it as short as possible.
c. Let your voicemail handle the call and return it once you have left the customers home.
d. Ignore the call and send a text message to the friend to tell him that you'll call back when you leave the customer's home. |
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Definition
| Let your voicemail handle the call and return it once you have left the customers home. |
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Term
You are working as a technician at your company. Your boss has received a new laptop and asks you to ensure that all existing data is permanently removed from the old computer's hard drive. What would you do in order to meet his request?
Choose one answer.
a. Perform a low level format.
b. Delete the files and folders manually.
c. Perform a ‘DOD wipe' style format.
d. Re-install the operating system over itself. |
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Definition
| Perform a ‘DOD wipe' style format. |
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Term
A bank is upgrading some clerical users’ PCs. Which of the following would be the MOST appropriate method for erasing the data on the old PCs?
Choose one answer.
a. Drive degauss
b. Change the jumpers on the hard drive
c. Quick format
d. Standard format |
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Definition
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Term
A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task?
Choose one answer.
a. Sanitize the hard drives.
b. Overwrite the hard drives.
c. Degauss the hard drives.
d. Drill into the hard drives. |
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Definition
| Drill into the hard drives. |
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Term
A technician believes a machine loaded with Windows XP Professional has issues with file integrity of the core OS components. Which of the following commands could be used to both check and replace damaged files?
Choose one answer.
a. DISKPART
b. SFC /SCANNOW
c. FORMAT C
d. CHKDSK /R /F |
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Definition
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Term
A technician gets a call from a customer stating that their computer will not boot. They are getting the following error “invalid system disk”. Which of the following should the technician check FIRST?
Choose one answer.
a. Verify the computer will boot into safe mode.
b. Verify Boot.ini is on the hard drive
c. Verify that all removable drives are empty
d. Verify the operating system is installed correctly. |
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Definition
| Verify that all removable drives are empty |
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Term
A technician would like to dispose of a hard drive that is no longer needed. According to company policy, all contents on the disk should be deleted before disposal. Which of the following OS command line tools should be used?
Choose one answer.
a. DEL
b. SCANDSK
c. FORMAT
d. CHKDSK |
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Definition
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Term
A user’s laptop has died but the hard drive is still functioning. Which of the following is the BEST way for the user to still access and edit all of their data?
Choose one answer.
a. Use a SCSI to USB adaptor
b. Burn their data to DVDs
c. Copy their data to a USB flash drive
d. USB hard drive enclosure |
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Definition
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Term
A virtual machine running locally would be BEST utilized in which of the following situations?
Choose one answer.
a. Patch testing before rollout
b. Thick client configuration
c. On a PC with minimal RAM
d. Gaming workstation configuration |
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Definition
| Patch testing before rollout |
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Term
When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of the following could MOST likely occur?
Choose one answer.
a. Hard drive failure
b. RAID array failure
c. OS not found on boot
d. BSOD |
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Definition
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Term
Which of the following commands would a technician use to move one directory above or below the one the technician is currently in?
Choose one answer.
a. MD
b. RD
c. DIR
d. CD |
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Definition
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Term
Which of the following represents a connector that supports the connection of external devices? (Select TWO)
Choose at least one answer.
a. IDE
b. eSATA
c. EIDE
d. IEEE1394
e. SATA |
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Definition
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Term
Which of the following resources is MOST important for accessing remote virtual environments on a client machine?
Choose one answer.
a. CPU speed
b. Drive space
c. High speed memory
d. Network speed |
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Definition
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Term
Which of the following should be regularly scheduled to fix hard drive errors?
Choose one answer.
a. System Restore
b. Defragmentation
c. Antivirus Scan
d. Check Disk |
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Definition
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Term
Which of the following would be the BEST format for optical media?
Choose one answer.
a. CDFS
b. FAT32
c. NTFS
d. EXT3 |
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Definition
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Term
Which of the following commands can be used in Windows XP to modify when the CHKDSK command runs?
Choose one answer.
a. CHKNTFS
b. IPCONFIG
c. CONVERT
d. SCANDSK |
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Definition
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