Term
| Product characteristics are |
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Definition
1.Performance - these are primary characteristics
2.Features - these are secondary characteristics
3.Conformance - compliance with established standarts or specifications
4.Warranty |
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Term
| A mеthodology that emphasizes the minimization of activities that do not add value to customer. |
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Definition
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Term
| Management approaches to quality improvements and customer satisfaction. |
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Definition
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Term
| TQM (Total quality management) incorporates: |
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Definition
1.Problem solving tools
2.Cost of quality
3.Quality function deployment
4.Employee empowerment
5.Continuous process improvement
6.Six sigma
7.Understanding variability
8.Process capability and control
9.Benchmarking |
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Term
| Customer requirements are: |
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Definition
1.High quality service
2.High flexibility to change (volume, specification and delivery)
3.High Service level
4.Short lead times
5.Low variability in meeting targets
6.Low cost |
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Term
| Methodology designed to ensure that all the major requirements of the customer are identified and met |
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Definition
| QFD (Quality Function Deployment) |
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Term
| QFD uses a structured process called the house of quality, including following steps: |
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Definition
1.Identify customer requirements
2.Identofy supporting technical design requirements
3.Compre the customer requirements to the technical design requirements
4.Assign importance to the customer requriements
5.Evaluate competitors
6.Identify technical features to be deployed to the final design of the product |
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Term
| The House of Toyota consist of following parts: |
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Definition
1.The roof - any activity that does nt add value from the customer's point of view is considered waste.
2.The pillars - JIT and Jidoka
3.The base - represent operational stability
4.The center - culture of continious improvement |
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Term
| Items are produced or materials are released at a time determinded by a schedules planned in advance is called: |
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Definition
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Term
| Items are produced or materials are released as they ar needed - is called: |
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Definition
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Term
| Rate of customer demand is called |
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Definition
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Term
| For process flexibility it is required: |
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Definition
1.Flexible machines
2.Cross-trained employees
3.Quick changeovers |
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Term
| The goal of TPM (Total Productive Maintenance) is: |
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Definition
1.Ensure production machinery is ready to perform tasks
2.Create uninterrupted flow |
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Term
| a never ending effort to expose and eliminate root causes of problems. small-steps improvement as opposed to big-step improvement. it is called: |
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Definition
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Term
| The activity design to identify and eliminates cases of poor quality process variation and non0value added activits is called |
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Definition
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Term
| Continuous improvement involves: |
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Definition
1.Improving productivity - low cost way to use existing resources more efficiently, as opposite to the capital spending
2.Eliminate waste - continuously finds ways to eliminate unnecessary activity
3.Involves teams - leverage experience of both managers and workers participate in improvement activities such as kaizen. |
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Term
| where workers are allowed to stop the production line if defect occur is called |
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Definition
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Term
| Form of production leveling to match the rate of end-product sales is called |
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Definition
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Term
| Form of process mapping that is graphical representation protting the path from raw material to finished goods is called: |
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Definition
| Value stream mapping process |
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Term
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Definition
1.Sort
2.Simplify
3.Scrub (or shine)
4.standartize - tosort, simplify daily
5.sustain - to repeat the first four S coninously |
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Term
| Hoshin planning approach can be used at: |
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Definition
| many levels of organization to set goals and quite activities that are consistent up and down the organization. |
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Term
| The stablishment of a working relationship with a supplier organization whereby two organizations act as one is called: |
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Definition
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Term
| The cost of correcting problems while the goods are still in the production facility (like rework, spoilage and so on) are called |
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Definition
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Term
| The costs of correcting problems after goods or services have been delivered to the customer These include field service and warranty costs and are called: |
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Definition
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Term
| The costs of preventing problems from occuring (like design improvements, statistical process control etc.) are called: |
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Definition
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Term
| The costs of checking and auditing quality. Including quality inspection, audits, calibrations and testing are called: |
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Definition
| costs of controlling quality |
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Term
| Tool used to track process variation is called |
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Definition
| Control chart. Common type is to combine 2 charts - to track center and spread (range) of data |
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Term
| Graphical tool for ranking causes from most significant to least significant is called: |
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Definition
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Term
| Diagram used to analyze the relationship between two variables is called: |
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Definition
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Term
| Which concept is focused on redusing variations in processes and therefore reduces defects and improve quality |
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Definition
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Term
| Six Sigma is build around these concepts: |
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Definition
1.It is important to understand what the customer want
2.variation causes defects
3.The output of a process is afunction of it's inputs |
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Term
| Source of variation that can be isolated and are assignable to a particular source is called |
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Definition
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Term
| Sources of variation that are inherent in a process (which occur naturally in the process) are called: |
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Definition
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